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FT Customer Experience Manager at Michaels Stores
, , United States - Full Time
Skills Needed
Customer Service, Retail Management, Team Leadership, Inventory Management, Cash Reconciliation, Training, Coaching, Event Planning, Safety Programs, Shrink Management, Omnichannel Processes, Standard Operating Procedures, Performance Management, Positive Interaction, Problem Solving, Custom Framing
Specialization
Retail management experience is preferred for this role. Physical requirements include the ability to stand for long periods and perform tasks such as bending, lifting, and carrying.
Experience Required
Minimum 2 year(s)
Front End Manager Part Time at Michaels Stores
, , United States - Full Time
Skills Needed
Customer Service, Retail Management, Team Leadership, Standard Operating Procedures, Inventory Management, Cash Reconciliation, Training, Coaching, Event Planning, Safety Programs, Omnichannel Processes, Performance Management, Positive Interaction, Problem Solving, Stocking, Custom Framing
Specialization
Retail management experience is preferred, and candidates should be able to perform physical tasks such as standing for long periods and lifting heavy boxes. The role requires effective leadership and adherence to operational standards.
Experience Required
Minimum 2 year(s)
Events Coordinator at Michaels Stores
, , United States - Full Time
Skills Needed
Event Coordination, Customer Service, Communication Skills, Organizational Skills, Creative Problem Solving, Interpersonal Skills, Experience Working With Children, Retail Experience
Specialization
Candidates should possess excellent people skills and experience working with children. Strong communication, organizational, and problem-solving skills are essential for this role.
Customer Experience Manager at Michaels Stores
Hadley, Massachusetts, United States - Full Time
Skills Needed
Customer Service, Retail Management, Team Leadership, Inventory Management, Cash Reconciliation, Training, Coaching, Event Planning, Sop Compliance, Shrink Management, Safety Programs, Omnichannel Processes, Performance Management, Positive Interaction, Problem Solving, Custom Framing
Specialization
Retail management experience is preferred for this role. The position requires physical stamina for standing, lifting, and moving throughout the store.
Experience Required
Minimum 2 year(s)
Retail Events Coordinator at Michaels Stores
, , United States - Full Time
Skills Needed
Event Coordination, Customer Service, Communication Skills, Organizational Skills, Interpersonal Skills, Creative Problem Solving, Retail Experience, Experience With Children
Specialization
Candidates should possess excellent people skills and experience working with children. Strong communication, organizational, and problem-solving skills are essential for this role.
Environment Team Member at Michaels Stores
, , United States - Full Time
Skills Needed
Customer Service, Cleaning, Teamwork, Initiative, Attention To Detail, Cash Handling, Stocking, Safety Compliance
Specialization
Preferred experience includes retail and/or cleaning. Physical requirements include the ability to stand for long periods and perform tasks such as bending, lifting, and reaching.
Part Time Customer Experience Manager at Michaels Stores
Tallahassee, Florida, United States - Full Time
Skills Needed
Customer Service, Retail Management, Team Leadership, Inventory Management, Cash Reconciliation, Training, Coaching, Event Planning, Safety Programs, Standard Operating Procedures, Omnichannel Processes, Performance Management, Positive Interaction, Problem Solving, Custom Framing, Stocking
Specialization
Retail management experience is preferred for this position. The role requires physical stamina for standing, lifting, and moving throughout the store.
Experience Required
Minimum 2 year(s)
Night and Weekend CEM at Michaels Stores
Eldersburg, Maryland, United States - Full Time
Skills Needed
Customer Service, Retail Management, Team Leadership, Standard Operating Procedures, Inventory Management, Cash Reconciliation, Training, Coaching, Event Planning, Safety Programs, Shrink Management, Omnichannel Processes, Positive Interaction, Problem Solving, Stocking, Custom Framing
Specialization
Preferred experience includes retail management, and candidates should be able to perform physical tasks such as lifting and moving throughout the store. The job requires adherence to safety and operational standards.
Nights and Weekend Custom Framing Associate at Michaels Stores
Washington Township, Ohio, United States - Full Time
Skills Needed
Customer Service, Framing Solutions, Sales, Cash Handling, Retail Experience, Basic Computer Skills, Measuring Skills, Framing Equipment Operation, Glass Cutter Operation, Positive Interaction, Problem Solving, Team Collaboration, Safety Compliance, Inventory Management, Merchandising, Time Management
Specialization
Basic computer skills and measuring skills are required, along with the ability to operate framing equipment. Retail experience and customer service skills are preferred.
PT Framer at Michaels Stores
Vienna, Virginia, United States - Full Time
Skills Needed
Design Software, Customer Service, Framing Equipment, Glass Cutter, Sales, Retail Experience, Color Sensitivity, Measuring Skills
Specialization
Basic computer skills and measuring skills are required, along with the ability to operate framing equipment. Retail experience and experience selling products to customers are preferred.
Service Team Member - Evenings & Weekends at Michaels Stores
New Lenox, Illinois, United States - Full Time
Skills Needed
Customer Service, Cash Handling, Product Location, Merchandise Recovery, Stocking, Planogram, Safety Programs, Standard Operating Procedures, Engagement, Teamwork, Problem Solving, Communication, Retail Experience, Positive Attitude, Adaptability, Time Management
Specialization
Retail and/or customer service experience is preferred. Physical requirements include the ability to stand for long periods and perform tasks such as bending, lifting, and reaching.
Replenishment Manager at Michaels Stores
, , Canada - Full Time
Skills Needed
Inventory Management, Customer Service, Merchandising, Team Leadership, Coaching, Training, Planogram Management, Safety Programs, Talent Development, Performance Management, Visual Merchandising, Shrink Management, Retail Experience, Problem Solving, Communication, Adaptability
Specialization
Preferred qualifications include retail merchandising and customer service experience. Physical requirements involve standing for long periods and lifting heavy boxes.
Experience Required
Minimum 2 year(s)
team member at Michaels Stores
, , United States - Full Time
Skills Needed
Customer Service, Cash Handling, Product Location, Merchandise Recovery, Stocking, Planogram Execution, Safety Programs, Standard Operating Procedures, Engagement, Teamwork, Communication, Problem Solving, Retail Experience, Positive Attitude, Adaptability, Time Management
Specialization
Retail and/or customer service experience is preferred. Candidates must be at least sixteen years old and able to perform physical tasks such as lifting and moving throughout the store.
team member at Michaels Stores
, , Canada - Full Time
Skills Needed
Customer Service, Cash Handling, Product Location, Merchandise Recovery, Stocking, Planogram Processes, Safety Programs, Standard Operating Procedures, Engagement, Communication, Teamwork, Problem Solving, Retail Experience, Physical Stamina, Positive Attitude, Adaptability
Specialization
Retail and/or customer service experience is preferred. Candidates must be at least sixteen years old and able to perform physical tasks.
Coordonateur des événements-2 at Michaels Stores
, , Canada - Full Time
Skills Needed
Event Coordination, Customer Service, Communication Skills, Organizational Skills, Interpersonal Skills, Creative Problem Solving, Retail Experience, Experience With Children, Face Painting, Craft Instruction, Administrative Tasks, Team Collaboration, Safety Standards, Cleanliness Standards, Merchandise Recovery, Checkout Experience
Specialization
Candidates should possess excellent people skills, experience working with children, and strong communication abilities. Organizational skills and the ability to handle stress are also essential for this position.
PT Frame Designer Bonus Opportunity!-8 at Michaels Stores
, , United States - Full Time
Skills Needed
Customer Service, Framing Solutions, Sales, Cash Handling, Retail Experience, Basic Computer Skills, Measuring Skills, Framing Equipment Operation, Glass Cutter Operation, Positive Interaction, Problem Solving, Stocking, Safety Programs, Sop Compliance, Team Collaboration, Merchandising
Specialization
Basic computer and measuring skills are required, along with the ability to operate framing equipment. Retail experience and customer service skills are preferred.
P/T Framer-1 at Michaels Stores
, , Canada - Full Time
Skills Needed
Customer Service, Framing, Sales, Cash Handling, Retail Experience, Basic Computer Skills, Measuring Skills, Teamwork, Problem Solving, Attention To Detail, Time Management, Communication, Safety Awareness, Inventory Management, Positive Attitude, Creativity
Specialization
Basic computer and measuring skills are required, along with the ability to operate framing equipment. Retail experience and the ability to deliver sales results are preferred.
Service Team Member at Michaels Stores
, , Canada - Full Time
Skills Needed
Customer Service, Cash Handling, Product Knowledge, Merchandise Recovery, Safety Programs, Team Collaboration, Retail Experience, Communication Skills
Specialization
Retail and/or customer service experience is preferred. Ability to stand for long periods and perform physical tasks such as lifting and bending is required.
PT Framer at Michaels Stores
, , United States - Full Time
Skills Needed
Customer Service, Framing, Sales, Cash Handling, Basic Computer Skills, Measuring Skills, Retail Experience, Product Knowledge
Specialization
Basic computer and measuring skills are required, along with the ability to operate framing equipment. Retail experience and customer service skills are preferred.
Service Team Member Part Time at Michaels Stores
, , United States - Full Time
Skills Needed
Customer Service, Cash Handling, Product Location, Merchandise Recovery, Store Maintenance, Team Collaboration, Communication, Problem Solving, Retail Experience, Safety Compliance, Rewards Program, Omni Channel Processes, Stocking, Planogram Execution, Positive Attitude, Respectful Interaction
Specialization
Retail and/or customer service experience is preferred. Physical requirements include the ability to stand for long periods and perform tasks such as bending, lifting, and reaching.
FT Customer Experience Manager at Michaels Stores
, , United States -
Full Time

Start Date

Immediate

Expiry Date

11 Apr, 26

Salary

0.0

Posted On

11 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Retail Management, Team Leadership, Inventory Management, Cash Reconciliation, Training, Coaching, Event Planning, Safety Programs, Shrink Management, Omnichannel Processes, Standard Operating Procedures, Performance Management, Positive Interaction, Problem Solving, Custom Framing

Industry

Retail

Description
Store - DFW-FRISCO, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com. At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit www.michaels.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com. We put people first We do the right thing We’re always improving our craft We hold ourselves accountable We’re better together At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. Los Angeles County
Responsibilities
The Customer Experience Manager is responsible for delivering a customer-centric shopping experience and managing front-end operations. This includes leading omnichannel processes, ensuring compliance with company policies, and training the customer experience team.
FT Customer Experience Manager at Michaels Stores
, , United States - Full Time
Skills Needed
Customer Service, Retail Management, Team Leadership, Inventory Management, Cash Reconciliation, Training, Coaching, Event Planning, Safety Programs, Shrink Management, Omnichannel Processes, Standard Operating Procedures, Performance Management, Positive Interaction, Problem Solving, Custom Framing
Specialization
Retail management experience is preferred for this role. Physical requirements include the ability to stand for long periods and perform tasks such as bending, lifting, and carrying.
Experience Required
Minimum 2 year(s)
Front End Manager Part Time at Michaels Stores
, , United States - Full Time
Skills Needed
Customer Service, Retail Management, Team Leadership, Standard Operating Procedures, Inventory Management, Cash Reconciliation, Training, Coaching, Event Planning, Safety Programs, Omnichannel Processes, Performance Management, Positive Interaction, Problem Solving, Stocking, Custom Framing
Specialization
Retail management experience is preferred, and candidates should be able to perform physical tasks such as standing for long periods and lifting heavy boxes. The role requires effective leadership and adherence to operational standards.
Experience Required
Minimum 2 year(s)
Events Coordinator at Michaels Stores
, , United States - Full Time
Skills Needed
Event Coordination, Customer Service, Communication Skills, Organizational Skills, Creative Problem Solving, Interpersonal Skills, Experience Working With Children, Retail Experience
Specialization
Candidates should possess excellent people skills and experience working with children. Strong communication, organizational, and problem-solving skills are essential for this role.
Customer Experience Manager at Michaels Stores
Hadley, Massachusetts, United States - Full Time
Skills Needed
Customer Service, Retail Management, Team Leadership, Inventory Management, Cash Reconciliation, Training, Coaching, Event Planning, Sop Compliance, Shrink Management, Safety Programs, Omnichannel Processes, Performance Management, Positive Interaction, Problem Solving, Custom Framing
Specialization
Retail management experience is preferred for this role. The position requires physical stamina for standing, lifting, and moving throughout the store.
Experience Required
Minimum 2 year(s)
Retail Events Coordinator at Michaels Stores
, , United States - Full Time
Skills Needed
Event Coordination, Customer Service, Communication Skills, Organizational Skills, Interpersonal Skills, Creative Problem Solving, Retail Experience, Experience With Children
Specialization
Candidates should possess excellent people skills and experience working with children. Strong communication, organizational, and problem-solving skills are essential for this role.
Environment Team Member at Michaels Stores
, , United States - Full Time
Skills Needed
Customer Service, Cleaning, Teamwork, Initiative, Attention To Detail, Cash Handling, Stocking, Safety Compliance
Specialization
Preferred experience includes retail and/or cleaning. Physical requirements include the ability to stand for long periods and perform tasks such as bending, lifting, and reaching.
Part Time Customer Experience Manager at Michaels Stores
Tallahassee, Florida, United States - Full Time
Skills Needed
Customer Service, Retail Management, Team Leadership, Inventory Management, Cash Reconciliation, Training, Coaching, Event Planning, Safety Programs, Standard Operating Procedures, Omnichannel Processes, Performance Management, Positive Interaction, Problem Solving, Custom Framing, Stocking
Specialization
Retail management experience is preferred for this position. The role requires physical stamina for standing, lifting, and moving throughout the store.
Experience Required
Minimum 2 year(s)
Night and Weekend CEM at Michaels Stores
Eldersburg, Maryland, United States - Full Time
Skills Needed
Customer Service, Retail Management, Team Leadership, Standard Operating Procedures, Inventory Management, Cash Reconciliation, Training, Coaching, Event Planning, Safety Programs, Shrink Management, Omnichannel Processes, Positive Interaction, Problem Solving, Stocking, Custom Framing
Specialization
Preferred experience includes retail management, and candidates should be able to perform physical tasks such as lifting and moving throughout the store. The job requires adherence to safety and operational standards.
Nights and Weekend Custom Framing Associate at Michaels Stores
Washington Township, Ohio, United States - Full Time
Skills Needed
Customer Service, Framing Solutions, Sales, Cash Handling, Retail Experience, Basic Computer Skills, Measuring Skills, Framing Equipment Operation, Glass Cutter Operation, Positive Interaction, Problem Solving, Team Collaboration, Safety Compliance, Inventory Management, Merchandising, Time Management
Specialization
Basic computer skills and measuring skills are required, along with the ability to operate framing equipment. Retail experience and customer service skills are preferred.
PT Framer at Michaels Stores
Vienna, Virginia, United States - Full Time
Skills Needed
Design Software, Customer Service, Framing Equipment, Glass Cutter, Sales, Retail Experience, Color Sensitivity, Measuring Skills
Specialization
Basic computer skills and measuring skills are required, along with the ability to operate framing equipment. Retail experience and experience selling products to customers are preferred.
Service Team Member - Evenings & Weekends at Michaels Stores
New Lenox, Illinois, United States - Full Time
Skills Needed
Customer Service, Cash Handling, Product Location, Merchandise Recovery, Stocking, Planogram, Safety Programs, Standard Operating Procedures, Engagement, Teamwork, Problem Solving, Communication, Retail Experience, Positive Attitude, Adaptability, Time Management
Specialization
Retail and/or customer service experience is preferred. Physical requirements include the ability to stand for long periods and perform tasks such as bending, lifting, and reaching.
Replenishment Manager at Michaels Stores
, , Canada - Full Time
Skills Needed
Inventory Management, Customer Service, Merchandising, Team Leadership, Coaching, Training, Planogram Management, Safety Programs, Talent Development, Performance Management, Visual Merchandising, Shrink Management, Retail Experience, Problem Solving, Communication, Adaptability
Specialization
Preferred qualifications include retail merchandising and customer service experience. Physical requirements involve standing for long periods and lifting heavy boxes.
Experience Required
Minimum 2 year(s)
team member at Michaels Stores
, , United States - Full Time
Skills Needed
Customer Service, Cash Handling, Product Location, Merchandise Recovery, Stocking, Planogram Execution, Safety Programs, Standard Operating Procedures, Engagement, Teamwork, Communication, Problem Solving, Retail Experience, Positive Attitude, Adaptability, Time Management
Specialization
Retail and/or customer service experience is preferred. Candidates must be at least sixteen years old and able to perform physical tasks such as lifting and moving throughout the store.
team member at Michaels Stores
, , Canada - Full Time
Skills Needed
Customer Service, Cash Handling, Product Location, Merchandise Recovery, Stocking, Planogram Processes, Safety Programs, Standard Operating Procedures, Engagement, Communication, Teamwork, Problem Solving, Retail Experience, Physical Stamina, Positive Attitude, Adaptability
Specialization
Retail and/or customer service experience is preferred. Candidates must be at least sixteen years old and able to perform physical tasks.
Coordonateur des événements-2 at Michaels Stores
, , Canada - Full Time
Skills Needed
Event Coordination, Customer Service, Communication Skills, Organizational Skills, Interpersonal Skills, Creative Problem Solving, Retail Experience, Experience With Children, Face Painting, Craft Instruction, Administrative Tasks, Team Collaboration, Safety Standards, Cleanliness Standards, Merchandise Recovery, Checkout Experience
Specialization
Candidates should possess excellent people skills, experience working with children, and strong communication abilities. Organizational skills and the ability to handle stress are also essential for this position.
PT Frame Designer Bonus Opportunity!-8 at Michaels Stores
, , United States - Full Time
Skills Needed
Customer Service, Framing Solutions, Sales, Cash Handling, Retail Experience, Basic Computer Skills, Measuring Skills, Framing Equipment Operation, Glass Cutter Operation, Positive Interaction, Problem Solving, Stocking, Safety Programs, Sop Compliance, Team Collaboration, Merchandising
Specialization
Basic computer and measuring skills are required, along with the ability to operate framing equipment. Retail experience and customer service skills are preferred.
P/T Framer-1 at Michaels Stores
, , Canada - Full Time
Skills Needed
Customer Service, Framing, Sales, Cash Handling, Retail Experience, Basic Computer Skills, Measuring Skills, Teamwork, Problem Solving, Attention To Detail, Time Management, Communication, Safety Awareness, Inventory Management, Positive Attitude, Creativity
Specialization
Basic computer and measuring skills are required, along with the ability to operate framing equipment. Retail experience and the ability to deliver sales results are preferred.
Service Team Member at Michaels Stores
, , Canada - Full Time
Skills Needed
Customer Service, Cash Handling, Product Knowledge, Merchandise Recovery, Safety Programs, Team Collaboration, Retail Experience, Communication Skills
Specialization
Retail and/or customer service experience is preferred. Ability to stand for long periods and perform physical tasks such as lifting and bending is required.
PT Framer at Michaels Stores
, , United States - Full Time
Skills Needed
Customer Service, Framing, Sales, Cash Handling, Basic Computer Skills, Measuring Skills, Retail Experience, Product Knowledge
Specialization
Basic computer and measuring skills are required, along with the ability to operate framing equipment. Retail experience and customer service skills are preferred.
Service Team Member Part Time at Michaels Stores
, , United States - Full Time
Skills Needed
Customer Service, Cash Handling, Product Location, Merchandise Recovery, Store Maintenance, Team Collaboration, Communication, Problem Solving, Retail Experience, Safety Compliance, Rewards Program, Omni Channel Processes, Stocking, Planogram Execution, Positive Attitude, Respectful Interaction
Specialization
Retail and/or customer service experience is preferred. Physical requirements include the ability to stand for long periods and perform tasks such as bending, lifting, and reaching.