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Morgan Mckinley Australia Jobs overseas

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Senior Culture and Capability Learning Consultant at Australian Financial Complaints Authority Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Learning & Development, Dispute Resolution, Training Programs, Stakeholder Engagement, Communication Skills, Continuous Improvement, Facilitation Skills, Relationship Management, Data Driven Insights, Technical Mastery, Onboarding Programs, Career Development, Capability Building, Dynamic Environment, Innovative Learning Solutions
Specialization
Candidates should have significant experience in Learning & Development or similar roles, with a strong understanding of dispute resolution processes preferred. Excellent facilitation and communication skills, along with the ability to manage competing priorities, are essential.
Experience Required
Minimum 5 year(s)
Senior Culture and Capability Learning Consultant at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Learning & Development, Dispute Resolution, Training Programs, Stakeholder Engagement, Communication Skills, Continuous Improvement, Relationship Management, Technical Mastery
Specialization
Significant experience in Learning & Development or similar roles is required. Strong understanding of dispute resolution processes and excellent facilitation skills are preferred.
Experience Required
Minimum 5 year(s)
Dispute Resolution Specialist - General Insurance at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Complaint Handling, Alternative Dispute Resolution, Financial Services, General Insurance, Legal Principles, Negotiation, Investigation, Communication Skills, Organizational Skills, Resilience, Empathy, Microsoft Office, Dynamics365, Sharepoint
Specialization
Candidates should have a strong understanding of complaint handling and experience in the financial services industry, preferably in general insurance. Strong communication skills and the ability to work autonomously and in a team are essential.
Experience Required
Minimum 2 year(s)
Sessional Ombudsman, Investment & Advice at Australian Financial Complaints Authority Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Legal Qualifications, Senior Executive Experience, Financial Planning, Stockbroking, Managed Funds, Cryptocurrency, Derivatives, Tribunal Experience, Edr Schemes, Regulatory Agencies, Analytical Skills, Verbal Communication, Written Communication, Coaching, Mentoring, Relationship Building
Specialization
The ideal candidate is a senior, legally qualified professional with deep experience in the Investment and Advice sector, possessing strong analytical skills and excellent communication abilities. Required knowledge spans areas like financial planning, stockbroking, managed funds, or cryptocurrency, with experience in tribunals or regulatory agencies being beneficial.
Experience Required
Minimum 10 year(s)
Power BI Developer at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Power Bi, Sql, Data Modelling, Etl Processes, Dax, Data Governance, Analytical Skills, Communication Skills, Problem Solving, Collaboration, Data Visualization, Reporting Solutions, Agile Methodologies, Attention To Detail, Data Extraction, Data Transformation
Specialization
Candidates must have advanced proficiency in Power BI and strong SQL skills, along with experience in delivering complex dashboards in a business-critical environment. Exceptional communication skills and the ability to work independently are also required.
Experience Required
Minimum 2 year(s)
Customer Service Officer at Australian Financial Complaints Authority Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Customer Service, Administration, Communication Skills, Empathy, Organizational Skills, Attention To Detail, Data Integrity, Process Management, Computer Literacy, Calmness Under Pressure, Problem Solving, Record Keeping, Compliance, Multi Tasking, Written Correspondence, Outbound Calls
Specialization
Candidates should have experience in customer service or administration, strong communication skills, and the ability to remain calm in challenging situations. Good computer literacy and strong organizational skills are also essential.
Sessional Ombudsman - Banking and Finance at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Consultative Approach, Complex Issue Distillation, Communication Skills, Empathy, Stakeholder Engagement, Resilience, Professionalism, Objectivity, Legal Qualification, Banking Knowledge, Finance Knowledge, Dispute Resolution, Contract Law, Insolvency, Securities
Specialization
Candidates should have a legal qualification and a proven record of success in banking and finance or related fields. A consultative approach and the ability to handle criticism while maintaining professionalism are essential.
Experience Required
Minimum 10 year(s)
Rules Specialist at Australian Financial Complaints Authority Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Complaint Management, Legal Knowledge, Communication Skills, Analytical Skills, Attention To Detail, Time Management, Empathy, Interpersonal Skills, Critical Thinking, Team Collaboration, Customer Experience, Documentation Skills, Problem Solving, Jurisdictional Assessment, Proactivity, Resilience
Specialization
Candidates should have relevant tertiary qualifications in legal and/or financial services and experience in analyzing complex issues. Strong communication skills and the ability to draft detailed documents are essential.
Experience Required
Minimum 2 year(s)
Secondary English Teacher at Australian Christian College Medowie Christian School
Port Stephens Council, New South Wales, Australia - Full Time
Skills Needed
Relational, Engaging, Teaching Qualifications, Nesa Registration, Enthusiastic, Interpersonal Skills, Feedback Implementation, Student Care, Biblical Worldview Teaching, Active Christian Faith, Professional Development, Collaboration, Secondary English Teaching, Year 7 To Year 12 Teaching
Specialization
Candidates must possess suitable teaching qualifications and be registered with NESA, alongside demonstrating enthusiasm and excellent interpersonal skills. A strong commitment to Christian schooling, the ability to teach from a biblical worldview, and maintaining an active Christian faith are essential requirements for this role.
Experience Required
Minimum 2 year(s)
School Counsellor at Australian Christian College Medowie Christian School
Port Stephens Council, New South Wales, Australia - Full Time
Skills Needed
Support, Care, Excellence, Holistic Care, Welfare, Belonging, Program Facilitation, Record Keeping, Professionalism, Flexibility, Collaboration, Communication, Organization, Time Management, Confidentiality, Interpersonal Skills
Specialization
Candidates should possess excellent communication, organizational, and time management skills, along with the ability to maintain confidentiality and respond with care to diverse student needs. A requirement is having an active Christian faith and regularly attending church.
Project Planner at Australian Department of Infrastructure and Regional Development
New South Wales, NSW, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Senior Culture and Capability Learning Consultant at Australian Financial Complaints Authority Limited
Sydney, New South Wales, Australia -
Full Time

Start Date

Immediate

Expiry Date

25 Feb, 26

Salary

0.0

Posted On

27 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Learning & Development, Dispute Resolution, Training Programs, Stakeholder Engagement, Communication Skills, Continuous Improvement, Facilitation Skills, Relationship Management, Data-Driven Insights, Technical Mastery, Onboarding Programs, Career Development, Capability Building, Dynamic Environment, Innovative Learning Solutions

Industry

Financial Services

Description
Company Description Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first. Job Description Help us build technical excellence and capability across AFCA’s case handling teams! We’re seeking a Senior Culture and Capability Consultant to design, deliver, and embed capability uplift initiatives that ensure our people have the technical, procedural, and core skills to deliver exceptional dispute resolution services. This role is pivotal in driving onboarding, technical mastery, and continuous improvement programs aligned with AFCA’s strategic objectives and culture. This role will join a newly formed team committed to a centralised approach on capability uplift among our case workers. We are looking for someone who deeply understands the ‘art of learning’, and isn’t afraid to show us a new way forward. What you’ll do: Conduct learning needs analysis to identify skill gaps and align solutions with business goals. Design and deliver technical training programs and learning pathways for case handling teams. Oversee onboarding programs and induction for new starters. Develop career maps and progression pathways to support growth. Facilitate advanced technical and dispute resolution training. Partner with leaders to embed capability initiatives into BAU workflows. Monitor and evaluate training effectiveness using data-driven insights. Build advanced reporting solutions to measure success and inform leadership. Qualifications What you’ll bring: Significant experience in Learning & Development, capability building, or similar roles. Strong understanding of dispute resolution processes (preferred). Experience in administering learning management systems. Excellent facilitation and communication skills. Ability to design and implement scalable learning programs. Strong stakeholder engagement and relationship management skills. Ability to manage competing priorities and deliver outcomes in a dynamic environment. A continuous improvement mindset and passion for innovative learning solutions. Additional Information To apply If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don’t meet every single criterion. We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected]. AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.
Responsibilities
The Senior Culture and Capability Consultant will design, deliver, and embed capability uplift initiatives for AFCA’s case handling teams. This role involves conducting learning needs analysis, overseeing onboarding programs, and facilitating advanced technical training.
Senior Culture and Capability Learning Consultant at Australian Financial Complaints Authority Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Learning & Development, Dispute Resolution, Training Programs, Stakeholder Engagement, Communication Skills, Continuous Improvement, Facilitation Skills, Relationship Management, Data Driven Insights, Technical Mastery, Onboarding Programs, Career Development, Capability Building, Dynamic Environment, Innovative Learning Solutions
Specialization
Candidates should have significant experience in Learning & Development or similar roles, with a strong understanding of dispute resolution processes preferred. Excellent facilitation and communication skills, along with the ability to manage competing priorities, are essential.
Experience Required
Minimum 5 year(s)
Senior Culture and Capability Learning Consultant at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Learning & Development, Dispute Resolution, Training Programs, Stakeholder Engagement, Communication Skills, Continuous Improvement, Relationship Management, Technical Mastery
Specialization
Significant experience in Learning & Development or similar roles is required. Strong understanding of dispute resolution processes and excellent facilitation skills are preferred.
Experience Required
Minimum 5 year(s)
Dispute Resolution Specialist - General Insurance at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Complaint Handling, Alternative Dispute Resolution, Financial Services, General Insurance, Legal Principles, Negotiation, Investigation, Communication Skills, Organizational Skills, Resilience, Empathy, Microsoft Office, Dynamics365, Sharepoint
Specialization
Candidates should have a strong understanding of complaint handling and experience in the financial services industry, preferably in general insurance. Strong communication skills and the ability to work autonomously and in a team are essential.
Experience Required
Minimum 2 year(s)
Sessional Ombudsman, Investment & Advice at Australian Financial Complaints Authority Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Legal Qualifications, Senior Executive Experience, Financial Planning, Stockbroking, Managed Funds, Cryptocurrency, Derivatives, Tribunal Experience, Edr Schemes, Regulatory Agencies, Analytical Skills, Verbal Communication, Written Communication, Coaching, Mentoring, Relationship Building
Specialization
The ideal candidate is a senior, legally qualified professional with deep experience in the Investment and Advice sector, possessing strong analytical skills and excellent communication abilities. Required knowledge spans areas like financial planning, stockbroking, managed funds, or cryptocurrency, with experience in tribunals or regulatory agencies being beneficial.
Experience Required
Minimum 10 year(s)
Power BI Developer at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Power Bi, Sql, Data Modelling, Etl Processes, Dax, Data Governance, Analytical Skills, Communication Skills, Problem Solving, Collaboration, Data Visualization, Reporting Solutions, Agile Methodologies, Attention To Detail, Data Extraction, Data Transformation
Specialization
Candidates must have advanced proficiency in Power BI and strong SQL skills, along with experience in delivering complex dashboards in a business-critical environment. Exceptional communication skills and the ability to work independently are also required.
Experience Required
Minimum 2 year(s)
Customer Service Officer at Australian Financial Complaints Authority Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Customer Service, Administration, Communication Skills, Empathy, Organizational Skills, Attention To Detail, Data Integrity, Process Management, Computer Literacy, Calmness Under Pressure, Problem Solving, Record Keeping, Compliance, Multi Tasking, Written Correspondence, Outbound Calls
Specialization
Candidates should have experience in customer service or administration, strong communication skills, and the ability to remain calm in challenging situations. Good computer literacy and strong organizational skills are also essential.
Sessional Ombudsman - Banking and Finance at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Consultative Approach, Complex Issue Distillation, Communication Skills, Empathy, Stakeholder Engagement, Resilience, Professionalism, Objectivity, Legal Qualification, Banking Knowledge, Finance Knowledge, Dispute Resolution, Contract Law, Insolvency, Securities
Specialization
Candidates should have a legal qualification and a proven record of success in banking and finance or related fields. A consultative approach and the ability to handle criticism while maintaining professionalism are essential.
Experience Required
Minimum 10 year(s)
Rules Specialist at Australian Financial Complaints Authority Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Complaint Management, Legal Knowledge, Communication Skills, Analytical Skills, Attention To Detail, Time Management, Empathy, Interpersonal Skills, Critical Thinking, Team Collaboration, Customer Experience, Documentation Skills, Problem Solving, Jurisdictional Assessment, Proactivity, Resilience
Specialization
Candidates should have relevant tertiary qualifications in legal and/or financial services and experience in analyzing complex issues. Strong communication skills and the ability to draft detailed documents are essential.
Experience Required
Minimum 2 year(s)
Secondary English Teacher at Australian Christian College Medowie Christian School
Port Stephens Council, New South Wales, Australia - Full Time
Skills Needed
Relational, Engaging, Teaching Qualifications, Nesa Registration, Enthusiastic, Interpersonal Skills, Feedback Implementation, Student Care, Biblical Worldview Teaching, Active Christian Faith, Professional Development, Collaboration, Secondary English Teaching, Year 7 To Year 12 Teaching
Specialization
Candidates must possess suitable teaching qualifications and be registered with NESA, alongside demonstrating enthusiasm and excellent interpersonal skills. A strong commitment to Christian schooling, the ability to teach from a biblical worldview, and maintaining an active Christian faith are essential requirements for this role.
Experience Required
Minimum 2 year(s)
School Counsellor at Australian Christian College Medowie Christian School
Port Stephens Council, New South Wales, Australia - Full Time
Skills Needed
Support, Care, Excellence, Holistic Care, Welfare, Belonging, Program Facilitation, Record Keeping, Professionalism, Flexibility, Collaboration, Communication, Organization, Time Management, Confidentiality, Interpersonal Skills
Specialization
Candidates should possess excellent communication, organizational, and time management skills, along with the ability to maintain confidentiality and respond with care to diverse student needs. A requirement is having an active Christian faith and regularly attending church.
Project Planner at Australian Department of Infrastructure and Regional Development
New South Wales, NSW, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate