Company Description
As the original lifestyle hotels, St Martins Lane London and Sanderson London sit under the Morgans Originals brand, a collection of independent hotels sharing the same spirit. Equal parts glossy, surprising and rebellious, we balance a refined outlook with careful chaos.
No two days are alike as we provide unique experiences everyday such as our Mad Hatters afternoon tea in the Sanderson courtyard or our signature cocktails in the Blind Spot at St Martins Lane – our speakeasy cocktail bar.
Job Description
We have a fabulous opportunity to join Sanderson in our Front Office team as a Duty Manager.
The Duty Manager (DM) plays a key role in ensuring the smooth and efficient running of the hotel’s daily operations. As the on-shift representative of senior management, the DM is responsible for supporting all departments, managing guest concerns with discretion and ownership, and maintaining service excellence across the property.

• Proven experience in a Front Office or Duty Manager role in a 4- or 5-star hotel environment.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent interpersonal and communication skills, with the ability to engage diplomatically with guests, colleagues, and senior stakeholders.
• Proficient in Microsoft Office Suite and PMS/reservation systems (e.g. Opera, Protel).
• Ability to manage multiple priorities in a fast-paced environment while maintaining composure and professionalism.
• High attention to detail and a proactive, guest-first attitude.
• Sound knowledge of hotel departments, processes, and service standards.
• Must be flexible with schedule, including availability to work evenings, weekends, overnights, and public holidays as required.
• Professional appearance and demeanor at all times.
• Commitment to confidentiality, integrity, and discretion