DESCRIPTION

Right at Home, Sydney Ryde Region are seeking qualified, reliable and passionate experienced Care Coordinator. The ideal candidate for our team will have some experience with managing client enquiries, client consultations, client onboarding, and a client case load. The care coordinator will have experience in either the community or healthcare sector, specifically with care coordination responsibilities.

PREFERRED SKILLS

• Experience as a scheduler, case manager, care coordinator, hospital discharge planner, or NDIS support coordinator
• The ability to operate efficiently and deliver excellent service
• Time management, organisational skills & ability to manage competing priorities
• Relationship development skills to support diverse clients to achieve their goals and objectives
• Intermediate to Advanced Microsoft Office experience (Excel, Word, Outlook, and CMS)
  Salary: $75,000 – $90,000 per year + Super + Annual Bonus
  Only shortlisted applicants will be contacted for interviews within 14 days of applying.

• Assisting with handling incoming telephone and internet enquiries.
• Meeting with clients and assessing their needs. This role will handle anything from information requests, feedback, general enquiries to complaints.
• Preparing in-home care assessments and care plans to best meet client requirements.
• Ensure all documentation is accurately and comprehensively completed in Right at Home databases and software programs in accordance with organisation policies and procedures and legislative frameworks.
• Maintaining client and care worker compliance and documentation according to government standards.
• Prepare client’s budget, provide copy of the individualised budget to client and review the budget when needed.
• Serves as a liaison with accounts department, ensuring proper billing in line with the care plan that includes entering clients’ expenses in CRM, accounting and financial software.
• Providing “on-call” services on rotation after hours, on the weekends, and on public holidays as needed.