TELENURSE

HealthLink BC
Burnaby or Langley, BC
Are you looking for a change? Have you been interested in learning more about Telenursing?
The telenurse is responsible for providing safe, competent and ethical telehealth nursing in accordance with HLBC mission, strategic plan, legislative requirements, operational policies and clinical guidelines. Adhering to the College of Registered Nurses of BC standards and other best practice approaches, the telenurse competently applies the nursing process of assessment, planning, implementing, evaluating and documenting care to contact centre clients.

WHAT YOU BRING

• Graduation from an approved School of Nursing with current practicing registration as an RN with the British Columbia College of Nurses & Midwives (BCCNM)
• Minimum three (3) years recent related experience in acute care, community health, public health or continuing care.

You will also have the ability to:

• Work in a fast paced, multi-faceted contact centre environment
• Communicate efficiently and effectively both verbally and in writing
• Demonstrate listening skills
• Keyboard a minimum of 30 WPM
• Demonstrate computer skills and experience with relevant software such as MS Word and contact centre applications.
• Operate related equipment.
• Teach.
• Work as a member of a team.
• Work in a highly monitored work environment.
• Demonstrate analytical and problem-solving skills.
• Prioritize and organize work.
• Physically perform the duties of the position.
• Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC’s Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC’s Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

WHAT WE DO

Healthlink BC (HLBC) operates as a branch of the Primary Care Division with the Ministry of Health.
Healthlink is a 24/7/365 telehealth platform that provides BC and Yukon residents access to non-emergency health information, health advice and assistance in navigating the provincial health care system. HLBC is composed of a multidisciplinary team of dietitians, qualified exercise professionals, health service navigators, pharmacists and registered nurses that deliver health information via telephone (8-1-1) and web (healthlinkbc.ca). To fulfil the strategic directives of the Ministry of Health (MOH), the Telenurses are employed through the Provincial Health Services Authority (PHSA) and work in close partnership with BC Public Service Agency (PSA) employees.
TeleNurses provide non-emergency health information and advice in a 24/7/365 work environment.
BC Emergency Health Services (BCEHS) provides provincial emergency medical care and patient transfer services.
BCEHS is part of the Provincial Health Services Authority (PHSA).
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA, BCEHS and HLBC are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.
Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

• Respond to or initiate telephone calls from callers, or their designates, utilizing customer service and therapeutic communication skills.
• Recommend additional resources, acquisitions and activities to enhance the telehealth nursing practice and client care.
• Receive, document and forward compliments and complaints from callers or others to support quality improvement/risk management activities, service and program evaluation; contribute to incident investigation as requested.
• Maintain current clinical knowledge in prevention & wellness promotion, health risk assessment, self-care management, and chronic disease management and consumer health education and any other programs or resources that support caller’s needs for triage, health education and referral.
• Competently apply knowledge; promote an integrated self-care health program and practice shared decision-making with callers.
• Collaborate with other professionals in providing telehealth care by making appropriate referrals to dietitians, pharmacists and other services.
• Monitor call flow and contribute to achieving service targets and maintaining standards of care. Contribute to the service evaluation by collecting designated statistics; make recommendations for changes or enhancement to technology, navigation or resource acquisitions.
• Communicate operational or resource changes as necessary and escalates operational or technical issues using appropriate reporting and communication mechanisms.