JOB OVERVIEW

The Central Brampton Family Health Team is seeking a highly organized, efficient, and professional Registered Practical Nurse (RPN)/Administrative Assistant. This dual-role position is responsible for delivering both administrative and clinical support to healthcare providers, the Executive Director, and patients. The successful candidate will assist with a wide range of administrative responsibilities while also providing hands-on clinical support within the Breastfeeding Clinic.

CLINICAL DUTIES

• Provide reception support for Breastfeeding Clinic;
• Answer patient inquiries (in person and on the phone) in a professional manner;
• Triage referrals to the Breastfeeding Program to book appropriately;
• Assist physicians with procedures such as Tongue Ties;
• Ensure exam rooms are tidy and prepared for each patient visit;
• Prepare physician computers for appointments;
• Ensure the breastfeeding cart is stocked with pamphlets;
• Weigh babies for the breastfeeding clinic;
• Input BMI, height, and weight into the EMR for the physician to review;
• Utilize tablet to input information such as babies’ heights and weights; and
• Assist the lactation consultant as required.

ADMINISTRATIVE DUTIES

• Make phone calls as required to book and schedule appointments;
• Ensure all IHP schedules are managed appropriately (rescheduling and reminder calls);
• Provide administrative support for physicians and lactation consultants;
• Accurately scan and upload documents into the EMR;
• Photocopy handouts for clinics;
• Order office supplies and clinical equipment;
• Handle phone system and voicemail, extension changes for staff, check and reply to messages, and troubleshoot when needed;
• Create and record voice greetings, and manage voice mailboxes;
• Make reminder calls for patient appointments;
• Prepare all necessary paperwork and handouts for patients attending programs;
• Demonstrate strong organizational skills and prioritize and maintain a variety of tasks;
• Exercise discretion in dealing with patients and protect confidential patient information;
• Demonstrate a clear understanding of current PHIPA and Occupational Health and Safety legislation;
• Update any required log books;
• Fax referrals and requisitions;
• Contact physician offices/laboratories with privacy breaches;
• Document any privacy breaches that may occur and report them to the Privacy Officer;
• Participate in staff meetings, exchange ideas and receive mutual support;
• Upload referrals into the EMR and scan documents as needed;
• Schedule patient appointments and follow ups;
• Send consult reports to the ordering physician;
• Perform administrative duties as required by the FHT to cover vacations, sick days, etc. at both Site A and Site B; and
• Other duties as needed.
  Job Type: Part-time
  Pay: $22.00-$24.00 per hour
  Expected hours: 24 per week
  Work Location: In perso