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Expert Service Delivery Manager at Ensono, LLC

London, London - England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 26

Salary

65000.0

Posted On

23 Sep, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Information Technology & Services

Description

Take ownership of ongoing service delivery performance, customer satisfaction, incidents management and measurement, and service expectations.
Build and maintain strong customer relationships, acting as a trusted point of contact for operational support and service delivery matters.
Coordinate across teams including IT and Technical Services and Compliance to ensure effective long-term service delivery and support.
Monitor service performance, identify improvement opportunities, and drive continuous service enhancement initiatives.
Communicate service status, operational risks, issues, and improvement plans to stakeholders and senior leadership.
Support the management of service risks, issues, dependencies, budgets, and delivery performance across the support lifecycle.
Resolve conflicts, coordinate priorities, and motivate teams to maintain high service standards and productivity.
Identify opportunities for contract growth, service improvements, and additional support offerings aligned with customer needs.

How To Apply:

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Responsibilities

Take ownership of ongoing service delivery performance, customer satisfaction, incidents management and measurement, and service expectations.
Build and maintain strong customer relationships, acting as a trusted point of contact for operational support and service delivery matters.
Coordinate across teams including IT and Technical Services and Compliance to ensure effective long-term service delivery and support.
Monitor service performance, identify improvement opportunities, and drive continuous service enhancement initiatives.
Communicate service status, operational risks, issues, and improvement plans to stakeholders and senior leadership.
Support the management of service risks, issues, dependencies, budgets, and delivery performance across the support lifecycle.
Resolve conflicts, coordinate priorities, and motivate teams to maintain high service standards and productivity.
Identify opportunities for contract growth, service improvements, and additional support offerings aligned with customer needs.

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