JOB DESCRIPTION SUMMARY

As a key member of the DS Technical Services team, reporting to the EMEA Regional Support and Training Manager, you will deliver expert-level technical support to customers and Field Service Engineers across the EMEA region, with a focus on BD Max and WH&C. Additionally, you will support the Training & Application department, Sales & Marketing functions, and global service organizations based in the US (Sparks) and the Netherlands (Drachten).
As an Instrument Expert, you will conduct technical training courses and workshops throughout the EMEA region and participate in improvement projects as needed.

REQUIREMENTS (QUALIFICATIONS / EXPERIENCE)

• Engineering degree in electromechanical, electronics or physics or equal by experience (life sciences preferred). Experience as a 3rd line support engineer is a plus.
• Experience in an field service Instrument support role.
• Experience with PC’s / software / LIS / networking / database management knowledge is desirable
• Willing to travel in Western Europe and EMA (up to 50%)
• Knowledge of Windows and common MS Office programs (Excel, OneNote, Outlook, PowerPoint, SharePoint, Word)
• Strong customer focus, strong analytical and problem-solving skills, innovative and collaborative spirit, multitasking, open to diversity and different cultures
• Discipline in creating, using and implementing processes to promote a safe working environment throughout the organization
• Effective presentation, training and teaching skills
• Effective organization and planning skills
• Excellent written and verbal communication skills
• Languages: fluent in English, second and third European language is an asset

• Successfully complete technical training on the supported instrument ranges for DS.
• Continuously update your working knowledge through ongoing learning.
• Actively participate in technical forums with experts from EMEA and globally.
• Collaborate closely with EMEA Instrument Technical Experts to exchange information and share experiences.