About Zembl

Zembl saves businesses time and improves their bottom line. Our long, strong industry relationships help businesses buy better energy. We have local experts who'll pick up the phone, have a chat and understand customer needs to take the legwork out of admin. Our simple digital platform and helpful people make admin easy, even pleasurable.

What you’ll do

• Provide first and second-level IT support to internal users, resolving incidents and service requests and escalating to our managed service partner where required.
• Manage user onboarding and offboarding, including access provisioning, devices and supporting documentation.
• Configure, deploy and maintain laptops, end-user devices and office technology.
• Manage the IT ticketing system, including prioritisation, documentation and reporting.
• Administer and maintain Microsoft 365, Entra ID, device management, identity controls and security policies.
• Support Zembl’s AWS environment, including access management, monitoring, backups and routine maintenance.
• Administer Zembl’s SaaS and PaaS applications, including user access, licensing, integrations and vendor coordination.
• Manage SSO configuration, identity management and application integrations.
• Maintain hardware, asset registers, warranties, meeting room technology and spare equipment.
• Support routine network and security maintenance, including firewalls, access controls, patching and vulnerability remediation.
• Work closely with our managed service partners to support the delivery of IT and security services.
• Assist our Head of Technology with Essential 8, ISO 27001 and SOC 2 activities, including evidence collection, access reviews and remediation.
• Maintain accurate systems documentation and procedures.
• Identify opportunities to improve IT processes, security and the overall employee technology experience.

What you’ll bring

• 3+ years’ experience in systems administration, IT support or a similar business environment.
• Hands-on experience with Microsoft 365 and Entra ID, including identity, groups and access management.
• Experience with device management and security policies.
• Hands-on experience administering or supporting AWS environments.
• Experience supporting Windows and MacOS devices, peripherals and office technology.
• Experience administering SaaS and PaaS platforms, including user access, licensing and integrations.
• Experience configuring or supporting SSO and application integrations.
• A working knowledge of networking fundamentals, including firewalls and access controls.
• Experience providing technical support in a fast-paced environment and working with third-party IT providers.
• A good understanding of IT security best practices.
• A proactive, organised and service-focused approach, with strong attention to detail