JOB SUMMARY

This role supports qualified technicians to install, maintain or repair Survitec products across one or more product categories, whilst working towards becoming fully competent. It is focused on delivering Survitec standard work to maintain and uphold right first time and operational efficiency. Successful completion of technical product training and the demonstration of applying that learning through competence assessment results in progression to Service Technician

SKILLS

• Holds self and others accountable to meet commitments
• Builds strong customer relationships and delivers customer-centric solutions
• Develops and delivers communications that convey a clear understanding of the unique needs of different audiences
• Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Makes good and timely decisions that keep the organization moving forward
• Plans and prioritises work to meet commitments aligned with Survitec goals
• Consistently achieves results, even under tough circumstances
• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement

EXPERIENCE AND QUALIFICATION

Educated to High School level, with 4 GCSEs or equivalent
No prior experience is required for this role, although 1 – 3 years of experienced in a related industry could enable faster learning
No formal management experience required for this role

• Supports qualified Service Technician to install, maintain and repair Survitec safety equipment to standard. This includes learning to deliver discrete steps within the core servicing process under own supervision, as well as working alongside qualified technicians to learn and practice more complex steps under full supervision
• Supports the Service Operations team to implement controlled changes to process to deliver continuous improvement
• Helps specialists set up and test new products or processes; installs complex systems according to training and competence level, seeking guidance and support where needed
• Carries out preventive maintenance inspections under supervision, developing the skills to identify and diagnose requirement for equipment and systems emergency repairs
• Develops knowledge and understanding of Survitec policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards, completing personal development path towards becoming competent in core Survitec product categories
• Follows Survitec Health, Safety and Environment policies, procedures and mandatory instructions; identifies and raises risks to safeguard the environment and the wellbeing of self and others
• Develops own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; works towards competence in multiple product lines, to become part of a flexible service operations workforce
• Develops and maintains an understanding of relevant technology, external regulation and industry best practices through ongoing personal development
• Follows stores requisition processes to maintain accurate stock levels and records
• Contributes to creating an environment where everyone in the team can live the Survitec Values
• Contributes to creating an environment where our people feel valued, appreciated and free to be who they are at work
• Understands, upholds and contributes to creating a safety-first culture within Survitec. Ensures a safe and healthy working environment