JOB SUMMARY

We are seeking a skilled IT Technician to join our dynamic team. The ideal candidate will be responsible for providing technical support and ensuring the smooth operation of our IT infrastructure. This role requires a strong understanding of computer management, networking, and customer service to effectively assist users with their IT needs.

QUALIFICATIONS

• Proven experience in technical support or IT help desk roles.
• JamF knowledge of MDM solutions for Apple products.
• Strong knowledge of computer hardware components and troubleshooting techniques.
• Familiarity with Microsoft Office applications and other common software tools.
• Experience in managing IT infrastructure, including networking concepts such as LAN, VPN, and firewall configurations.
• Excellent communication skills with a focus on customer service.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Understanding of Active Directory and Office admin portals.
  Job Type: Full-time
  Pay: $22.50 - $33.75 per hour
  Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience:

• IT: 2 years (Preferred)

Language:

• English (Required)

Ability to Commute:

• St. Louis, MO 63124 (Required)

Ability to Relocate:

• St. Louis, MO 63124: Relocate before starting work (Preferred)

Willingness to travel:

• 75% (Required)

Work Location: In perso

• Provide technical support for hardware and software issues across various operating systems, including Windows, iPadOS, and MacOS.
• Manage and troubleshoot desktop environments, ensuring optimal performance and user satisfaction.
• Assist in the configuration and maintenance of computer networks, including LAN setups and VPN connections.
• Utilize help desk tools such as Fresh Desk to track and resolve user issues efficiently.
• Conduct software troubleshooting to resolve application-related problems promptly.
• Maintain firewalls and security protocols to protect the organization’s IT infrastructure.
• Collaborate with team members to enhance IT support processes and improve service delivery.
• Communicate effectively with users to understand their technical needs and provide clear solutions.