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Patient Services Assistant at MyMichigan Health
Sault Ste. Marie, Michigan, United States - Full Time
Skills Needed
Customer Service, Clerical Support, Medical Terminology, Interpersonal Skills, Insurance Verification, Appointment Scheduling, Payment Collection, Hipaa Compliance, Teamwork, Communication, Patient Registration, Referral Coordination, Office Procedures, Document Management, Cash Handling, Technology Competency
Specialization
Candidates must have a high school diploma or GED and knowledge of medical office policies and procedures, typically acquired through two years of experience in a medical setting. Strong interpersonal and computer skills are also required.
Experience Required
Minimum 2 year(s)
SUPERVISOR- PATIENT ACCESS at Premier Health
Middletown, Ohio, United States - Full Time
Skills Needed
Communication Skills, Leadership Abilities, Interpersonal Skills, Analytical Skills, Problem Resolution Skills, Customer Service, Project Management, Financial Policies Knowledge, Healthcare Laws Knowledge, Microsoft Office, Emr Systems Knowledge, Decision Quality, Managing Work, Total Work Systems Knowledge, Flexibility, Proactive Problem Solving
Specialization
A high school diploma or GED is required, with an associate degree preferred. Candidates should have 1-3 years of job-related experience, particularly in customer service and knowledge of healthcare laws.
Experience Required
Minimum 2 year(s)
Patient Financial Advocate at UPMC
Pittsburgh, PA 15213, USA - Full Time
Skills Needed
Clearances, Leadership Skills, Medipac, Licensure, Computer Skills, Epic, Customer Service Skills
Qualification
Diploma
Experience Required
Minimum 1 year(s)
Patient & Family Concierge at UPMC
Cumberland, MD 21502, USA - Full Time
Skills Needed
Clearances, Licensure, Compassion, Customer Service
Specialization
Lieu of hs diploma/ged
Qualification
Diploma
Research Patient Recruiter at Temple Health System
Philadelphia, Pennsylvania, United States - Full Time
Skills Needed
Patient Recruitment, Oncology Research, Informed Consent, Communication, Interpersonal Skills, Data Collection
Specialization
High School Diploma or Equivalent is required, while a Bachelor's Degree in a healthcare-related field is preferred. Candidates should have at least 1 year of experience in oncology research and patient recruitment.
Supervisor, Patient Access at Legacy Health
Portland, Oregon, United States - Full Time
Skills Needed
Communication, Interpersonal Skills, Problem Solving, Teamwork, Public Relations, Adaptability, Multi Tasking, Medical Terminology, Billing/Collection Knowledge, Emtala Guidelines, Patient Financial Communication, Epic Familiarity, Revenue Cycle Experience, Patient Access Experience, Emergency Situations Handling, Organizational Skills
Specialization
Candidates must have two years of experience in revenue cycle, clinic, or hospital patient access, with one year of lead experience as a substitute. Familiarity with EPIC or similar electronic medical records and knowledge of relevant regulations is required.
Experience Required
Minimum 2 year(s)
Patient Service Specialist at Concentra
Kentwood, Michigan, United States - Full Time
Skills Needed
Customer Service, Attention To Detail, Communication, Problem Solving, Hipaa Compliance, Microsoft Office, Patient Management, Administrative Skills, Initiative, Flexibility, Teamwork, Time Management, Medical Assistant Duties, Inventory Management, Data Entry, Confidentiality
Specialization
A high school diploma or GED is required, along with 6 months to 1 year of job-related experience. Candidates should possess outstanding customer service skills and the ability to handle sensitive information in accordance with HIPAA guidelines.
Patient Experience Manager at Davis Orthodontics
Toronto, ON, Canada - Full Time
Skills Needed
Daily Operations, Leadership, Patient Care
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Patient Financial Advocate at Community Health Network
Winnipeg, Manitoba, Canada - Full Time
Skills Needed
Attention To Detail, Customer Service, Communication, Data Collection, Problem Solving, Interpersonal Skills, Project Coordination, Financial Knowledge
Specialization
A High School Diploma or GED is required, along with one or more years of experience in a hospital or physician office, and/or revenue cycle. Candidates should have an intermediate working knowledge of billing.
Patient Services Assistant at austinheal
Melbourne, Victoria, Australia - Full Time
Skills Needed
Excellent Communication Skills, Commitment To Patient Care, Energy And Drive, Interest In Skill Development, Certificate Iii In Health, Computer Literacy Skills, Safe Radiation Working Practices, Teamwork, Patient Transport, Infectious Cleaning
Specialization
Candidates should have a Certificate III in Health (Patient Services) and demonstrate excellent communication skills. A commitment to safe working practices and the ability to work as part of a team are also essential.
Patient Financial Advocate at Community Health Network
Winnipeg, Manitoba, Canada - Full Time
Skills Needed
Attention To Detail, Customer Service, Communication, Data Collection, Problem Solving, Interpersonal Skills, Project Coordination, Financial Knowledge
Specialization
A High School Diploma or GED is required, along with one or more years of experience in a hospital or physician office, and/or revenue cycle. Candidates should have an intermediate working knowledge of billing.
Patient Services Assistant at York and Scarborough Teaching Hospitals NHS Foundation Trust
York YO31 8HE, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Patient & Family Concierge at UPMC
, Pennsylvania, United States - Full Time
Skills Needed
Compassionate Service, Patient Support, Family Support, Customer Service, Destination Coordination, Environmental Services, Dietary Services, Transportation Services, Supply Management, Equipment Management, Patient Mobility, Bed Management, Meal Delivery, Communication Skills, Attention To Detail, Problem Solving
Specialization
Candidates must have a high school diploma or equivalent, or one year of job experience in lieu of a diploma. Previous healthcare or customer service experience is a plus, and candidates should possess the ability to follow instructions.
Patient Experience Manager at Berrycroft Community Health Centre
Aylesbury HP18, , United Kingdom - Full Time
Skills Needed
Docman, Team Leadership, Communication Skills, Emis, Technology, English
Qualification
Graduate
Head of Patient Experience at Medway NHS Foundation Trust
Gillingham ME7, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Patient & Family Concierge at UPMC
Pittsburgh, Pennsylvania, United States - Full Time
Skills Needed
Compassion, Service Orientation, Communication, Patient Care, Customer Service, Organization, Attention To Detail, Safety Protocols, Meal Preparation, Inventory Monitoring, Transporting Patients, Cleaning, Restocking Supplies, Assisting Patients, Problem Solving, Time Management
Specialization
Candidates must have a high school diploma or equivalent experience, with a desire to provide exceptional patient care. Previous healthcare or customer service experience is preferred but not required.
Team Lead, Patient Success at PurposeMed
, , Canada - Full Time
Skills Needed
Patient Engagement, Customer Success, Leadership, Data Analysis, Communication, Problem Solving, Motivational Interviewing, Process Improvement, Collaboration, Project Management, Healthcare Compliance, Mentorship, Training, Automation, Performance Optimization
Specialization
Candidates should have 2+ years of experience in patient or customer engagement, ideally in a healthcare setting, along with 1+ years in a leadership role. Strong communication and problem-solving skills are essential, as well as comfort working with data-driven insights.
Experience Required
Minimum 2 year(s)
Patient Services Team Lead at Lenox Hill Radiology
Brooklyn, NY 11234, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Diploma
Experience Required
Minimum 3 year(s)
Patient Experience Manager at Compass Group
St. Louis, Missouri, United States - Full Time
Skills Needed
Customer Service, Patient Satisfaction, Data Analysis, Communication Skills, Coaching, Training, Regulatory Compliance, Team Collaboration, Survey Administration, Action Planning, Committee Participation, Recognition Programs, Healthcare Experience, Hospitality Experience, Microsoft Office, Environmental Services
Specialization
Candidates should have a high school diploma or GED, with a preference for a four-year degree. At least three years of customer service experience and strong analytical and communication skills are required.
Experience Required
Minimum 2 year(s)
Patient Import Coordinator at Healthsnap Inc
, , United States - Full Time
Skills Needed
Data Entry, Data Cleaning, Data Transformation, Icd 10 Codes, Insurance Details, Salesforce, Excel, Vlookup, Xlookup, Concatenations, If Statements, Organizational Skills, Attention To Detail, Compliance, Critical Thinking, Customer Guidelines
Specialization
A high school diploma or equivalent is required, with certifications in Salesforce or Microsoft Excel being a plus. Proficiency in Excel functions and strong organizational skills are essential for managing high volumes of data accurately.
Patient Services Assistant at MyMichigan Health
Sault Ste. Marie, Michigan, United States -
Full Time


Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

0.0

Posted On

09 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Clerical Support, Medical Terminology, Interpersonal Skills, Insurance Verification, Appointment Scheduling, Payment Collection, HIPAA Compliance, Teamwork, Communication, Patient Registration, Referral Coordination, Office Procedures, Document Management, Cash Handling, Technology Competency

Industry

Hospitals and Health Care

Description
Summary * Sign on bonus may be available for qualified candidates * * Competitive Wages * * Benefit package for eligible employees * This position acts as the front-line person and provides clerical, secretarial and receptionist support for the practice. Coordinates the patient flow process within the practice by answering the phone, scheduling appointments, registering patients, verifying insurance information, confirming patient demographic information, collecting payments and may be required to schedule tests and/or procedures and process referrals. Coordinates activity between front office, clinical staff, patients and providers. As the initial contact person for the practice, demonstrates respect, kindness, compassion, courteousness and professionalism to patients, families and visitors. This position will demonstrate excellent customer service to a diverse patient population. Responsibilities A Day in the Life of a Patient Services Assistant at MyMichigan Health: (20%)*Strives for excellent customer service. Acknowledge and welcome all patients, families and visitors to the practice. Greet customers and answers incoming telephone calls in a timely manner. This person must quickly identify and understand the customer needs, concerns and/or complaints and take required action. (20%)*To assure patient safety and accuracy, patient information is verified and updated; accesses various websites to verify insurance coverage and confirm provider is assigned correctly. Completes and updates all forms including but not limited to patient demographic, Health Insurance Portability Accountability Act (HIPAA), Patient Provider Agreement (PPA), Medicare Secondary Payer (MSP), and consent for treatment, Health Insurance Portability Accountability Act (HIPAA), Patient Provider Agreement (PPA), Medicare Secondary Payer (MSP), and consent for treatment. (20%)*Accurately schedules patient appointments for all providers in the practice. Utilizes several computer systems including but not limited to practice management, Electronic Medical Record (EMR), insurance verification, Medifax, population health registry, and Iterminal. (20%)*Registers new patients and explains practice policies and procedures, including no show, financial and collection policies. For patient satisfaction survey purposes and portal registration, obtains email address if available from patients. (20%)*Prior to patient departure, schedule future appointments, necessary tests and procedures, collect applicable copayments, process referrals, checks out patients, obtain prior authorizations as needed. OTHER DUTIES AND RESPONSIBILITIES: Understands HIPAA privacy regulations and applies the regulations to daily incoming and outgoing verbal and written materials and often handles sensitive personal protected health information. Provides education to patients on Televox, if applicable, the financial policy, protected Health Information (HIPAA), Patient Center Medical Home (PCMH), PRC Customer Satisfaction survey and the Patient Portal. Extensively coordinates primary care and specialty provider referrals within MyMichigan Health and within other health systems. Will schedule appointments and testing as required as well as obtain insurance authorizations if required. Maintains cash drawer according to organization protocols and balancing procedures at the end of the day. Post payments to patient accounts. Processes all incoming communications. Accurately fax, file and scan documents. Accurately maintains documents in the patient medical record. Performs office opening and closing procedures. May cover in one practice or be able to provide support in multiple practices. Possess knowledge of and accurately performs the medication and prescription release process. Demonstrates ability and willingness to work as a team member. Communicates in a clear, concise and professional manner. Trains and orients new employees on the Patient Service Assistant position. Demonstrates a commitment to the customer's (internal and external) needs consistent with MyMichigan Healths overall mission, policies and procedures. Performs other duties as assigned. MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health. Certifications and Licensures Credential: FINGERPRIN: Fingerprinting Equivalent Experience: Required Education Requirements We Are Looking For: Education: High School Diploma or GED Equivalent Experience: Other Information Other Duties and Responsibilities: EXPERIENCE, TRAINING AND SKILLS: Knowledge of reading, writing, mathematical and computer skills. Keyboarding skills needed to register patients and other office tasks. Knowledge of medical terminology, medical office policies, practices and procedures as normally acquired through two (2) years working in a medical office or similar setting Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner. PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS: Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death. Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position. Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description. Overall vision and hearing is necessary with or without assisted device(s). Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching. Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required. Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake. Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis. Physical Demand Level: Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs. Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required. Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake. Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis. Physical Demand Level: Light. Must be able to occasionally (0-33% of the workday) lift or carry 11-20 lbs., frequently (34-66% of the workday) 10 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls. Other Comments #LI-JG1 #Indeed1HP
Responsibilities
The Patient Services Assistant provides clerical, secretarial, and receptionist support for the practice, coordinating patient flow and ensuring excellent customer service. Responsibilities include scheduling appointments, verifying insurance, collecting payments, and processing referrals.
Patient Services Assistant at MyMichigan Health
Sault Ste. Marie, Michigan, United States - Full Time
Skills Needed
Customer Service, Clerical Support, Medical Terminology, Interpersonal Skills, Insurance Verification, Appointment Scheduling, Payment Collection, Hipaa Compliance, Teamwork, Communication, Patient Registration, Referral Coordination, Office Procedures, Document Management, Cash Handling, Technology Competency
Specialization
Candidates must have a high school diploma or GED and knowledge of medical office policies and procedures, typically acquired through two years of experience in a medical setting. Strong interpersonal and computer skills are also required.
Experience Required
Minimum 2 year(s)
SUPERVISOR- PATIENT ACCESS at Premier Health
Middletown, Ohio, United States - Full Time
Skills Needed
Communication Skills, Leadership Abilities, Interpersonal Skills, Analytical Skills, Problem Resolution Skills, Customer Service, Project Management, Financial Policies Knowledge, Healthcare Laws Knowledge, Microsoft Office, Emr Systems Knowledge, Decision Quality, Managing Work, Total Work Systems Knowledge, Flexibility, Proactive Problem Solving
Specialization
A high school diploma or GED is required, with an associate degree preferred. Candidates should have 1-3 years of job-related experience, particularly in customer service and knowledge of healthcare laws.
Experience Required
Minimum 2 year(s)
Patient Financial Advocate at UPMC
Pittsburgh, PA 15213, USA - Full Time
Skills Needed
Clearances, Leadership Skills, Medipac, Licensure, Computer Skills, Epic, Customer Service Skills
Qualification
Diploma
Experience Required
Minimum 1 year(s)
Patient & Family Concierge at UPMC
Cumberland, MD 21502, USA - Full Time
Skills Needed
Clearances, Licensure, Compassion, Customer Service
Specialization
Lieu of hs diploma/ged
Qualification
Diploma
Research Patient Recruiter at Temple Health System
Philadelphia, Pennsylvania, United States - Full Time
Skills Needed
Patient Recruitment, Oncology Research, Informed Consent, Communication, Interpersonal Skills, Data Collection
Specialization
High School Diploma or Equivalent is required, while a Bachelor's Degree in a healthcare-related field is preferred. Candidates should have at least 1 year of experience in oncology research and patient recruitment.
Supervisor, Patient Access at Legacy Health
Portland, Oregon, United States - Full Time
Skills Needed
Communication, Interpersonal Skills, Problem Solving, Teamwork, Public Relations, Adaptability, Multi Tasking, Medical Terminology, Billing/Collection Knowledge, Emtala Guidelines, Patient Financial Communication, Epic Familiarity, Revenue Cycle Experience, Patient Access Experience, Emergency Situations Handling, Organizational Skills
Specialization
Candidates must have two years of experience in revenue cycle, clinic, or hospital patient access, with one year of lead experience as a substitute. Familiarity with EPIC or similar electronic medical records and knowledge of relevant regulations is required.
Experience Required
Minimum 2 year(s)
Patient Service Specialist at Concentra
Kentwood, Michigan, United States - Full Time
Skills Needed
Customer Service, Attention To Detail, Communication, Problem Solving, Hipaa Compliance, Microsoft Office, Patient Management, Administrative Skills, Initiative, Flexibility, Teamwork, Time Management, Medical Assistant Duties, Inventory Management, Data Entry, Confidentiality
Specialization
A high school diploma or GED is required, along with 6 months to 1 year of job-related experience. Candidates should possess outstanding customer service skills and the ability to handle sensitive information in accordance with HIPAA guidelines.
Patient Experience Manager at Davis Orthodontics
Toronto, ON, Canada - Full Time
Skills Needed
Daily Operations, Leadership, Patient Care
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Patient Financial Advocate at Community Health Network
Winnipeg, Manitoba, Canada - Full Time
Skills Needed
Attention To Detail, Customer Service, Communication, Data Collection, Problem Solving, Interpersonal Skills, Project Coordination, Financial Knowledge
Specialization
A High School Diploma or GED is required, along with one or more years of experience in a hospital or physician office, and/or revenue cycle. Candidates should have an intermediate working knowledge of billing.
Patient Services Assistant at austinheal
Melbourne, Victoria, Australia - Full Time
Skills Needed
Excellent Communication Skills, Commitment To Patient Care, Energy And Drive, Interest In Skill Development, Certificate Iii In Health, Computer Literacy Skills, Safe Radiation Working Practices, Teamwork, Patient Transport, Infectious Cleaning
Specialization
Candidates should have a Certificate III in Health (Patient Services) and demonstrate excellent communication skills. A commitment to safe working practices and the ability to work as part of a team are also essential.
Patient Financial Advocate at Community Health Network
Winnipeg, Manitoba, Canada - Full Time
Skills Needed
Attention To Detail, Customer Service, Communication, Data Collection, Problem Solving, Interpersonal Skills, Project Coordination, Financial Knowledge
Specialization
A High School Diploma or GED is required, along with one or more years of experience in a hospital or physician office, and/or revenue cycle. Candidates should have an intermediate working knowledge of billing.
Patient Services Assistant at York and Scarborough Teaching Hospitals NHS Foundation Trust
York YO31 8HE, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Patient & Family Concierge at UPMC
, Pennsylvania, United States - Full Time
Skills Needed
Compassionate Service, Patient Support, Family Support, Customer Service, Destination Coordination, Environmental Services, Dietary Services, Transportation Services, Supply Management, Equipment Management, Patient Mobility, Bed Management, Meal Delivery, Communication Skills, Attention To Detail, Problem Solving
Specialization
Candidates must have a high school diploma or equivalent, or one year of job experience in lieu of a diploma. Previous healthcare or customer service experience is a plus, and candidates should possess the ability to follow instructions.
Patient Experience Manager at Berrycroft Community Health Centre
Aylesbury HP18, , United Kingdom - Full Time
Skills Needed
Docman, Team Leadership, Communication Skills, Emis, Technology, English
Qualification
Graduate
Head of Patient Experience at Medway NHS Foundation Trust
Gillingham ME7, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Patient & Family Concierge at UPMC
Pittsburgh, Pennsylvania, United States - Full Time
Skills Needed
Compassion, Service Orientation, Communication, Patient Care, Customer Service, Organization, Attention To Detail, Safety Protocols, Meal Preparation, Inventory Monitoring, Transporting Patients, Cleaning, Restocking Supplies, Assisting Patients, Problem Solving, Time Management
Specialization
Candidates must have a high school diploma or equivalent experience, with a desire to provide exceptional patient care. Previous healthcare or customer service experience is preferred but not required.
Team Lead, Patient Success at PurposeMed
, , Canada - Full Time
Skills Needed
Patient Engagement, Customer Success, Leadership, Data Analysis, Communication, Problem Solving, Motivational Interviewing, Process Improvement, Collaboration, Project Management, Healthcare Compliance, Mentorship, Training, Automation, Performance Optimization
Specialization
Candidates should have 2+ years of experience in patient or customer engagement, ideally in a healthcare setting, along with 1+ years in a leadership role. Strong communication and problem-solving skills are essential, as well as comfort working with data-driven insights.
Experience Required
Minimum 2 year(s)
Patient Services Team Lead at Lenox Hill Radiology
Brooklyn, NY 11234, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Diploma
Experience Required
Minimum 3 year(s)
Patient Experience Manager at Compass Group
St. Louis, Missouri, United States - Full Time
Skills Needed
Customer Service, Patient Satisfaction, Data Analysis, Communication Skills, Coaching, Training, Regulatory Compliance, Team Collaboration, Survey Administration, Action Planning, Committee Participation, Recognition Programs, Healthcare Experience, Hospitality Experience, Microsoft Office, Environmental Services
Specialization
Candidates should have a high school diploma or GED, with a preference for a four-year degree. At least three years of customer service experience and strong analytical and communication skills are required.
Experience Required
Minimum 2 year(s)
Patient Import Coordinator at Healthsnap Inc
, , United States - Full Time
Skills Needed
Data Entry, Data Cleaning, Data Transformation, Icd 10 Codes, Insurance Details, Salesforce, Excel, Vlookup, Xlookup, Concatenations, If Statements, Organizational Skills, Attention To Detail, Compliance, Critical Thinking, Customer Guidelines
Specialization
A high school diploma or equivalent is required, with certifications in Salesforce or Microsoft Excel being a plus. Proficiency in Excel functions and strong organizational skills are essential for managing high volumes of data accurately.
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