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Head of Patient Experience at Medway NHS Foundation Trust
Gillingham ME7, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Patient Engagement Manager at Tenet Call Center Ops
Frisco, Texas, USA - Full Time
Skills Needed
Management Skills, Productivity, Communication Skills, Healthcare Industry, Ged, External Clients, Technology, Sms, Disabilities, Customer Service Skills, Powerpoint, Excel, Technical Training, Schedules, Operations Management, Web Chat, Performance Metrics
Qualification
Diploma
Experience Required
Minimum 5 year(s)
Dental Patient Coordinator at Dental Metrics Maven
Calgary, AB, Canada - Full Time
Skills Needed
Team Leadership, Dental Insurance, Coaching, Communication Skills
Qualification
Graduate
Patient Experience Manager at Berrycroft Community Health Centre
Aylesbury HP18, , United Kingdom - Full Time
Skills Needed
Docman, Team Leadership, Communication Skills, Emis, Technology, English
Qualification
Graduate
Patient Admissions Officer at Macquarie University Hospital
MU, New South Wales, Australia - Full Time
Skills Needed
Professional Manner, Communication Skills, Customer Service, Eclipse
Qualification
Graduate
Patient Contact Specialist at GEISINGER SYSTEM SERVICES
, Pennsylvania, United States - Full Time
Skills Needed
Computer Literacy, Customer Service, Interpersonal Communication, Working Independently
Specialization
A high school diploma or equivalent is required along with a minimum of one year of related work experience. Proficiency in computer operations and familiarity with medical terminology are preferred.
Senior Patient Coordinator at The Avoca Clinic
Carrickmines, County Dublin, Ireland - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Team Lead, Patient Success at PurposeMed
, , Canada - Full Time
Skills Needed
Patient Engagement, Customer Success, Leadership, Data Analysis, Communication, Problem Solving, Motivational Interviewing, Process Improvement, Collaboration, Project Management, Healthcare Compliance, Mentorship, Training, Automation, Performance Optimization
Specialization
Candidates should have 2+ years of experience in patient or customer engagement, ideally in a healthcare setting, along with 1+ years in a leadership role. Strong communication and problem-solving skills are essential, as well as comfort working with data-driven insights.
Experience Required
Minimum 2 year(s)
Patient & Family Concierge at UPMC
New Castle, Pennsylvania, United States - Full Time
Skills Needed
Patient Care, Customer Service, Communication, Teamwork, Organization, Time Management, Attention To Detail, Sanitation, Food Safety, Transportation, Telehealth, Inventory Management, Problem Solving, Compassion, Confidentiality, Haccp Principles
Specialization
Candidates must have a high school diploma or equivalent experience, with a preference for those with healthcare or customer service experience. They should possess the ability to follow instructions and demonstrate compassion in providing patient care.
Patient Services Coord. II at MASS GENERAL BRIGHAM INCORPORATED
London, England, United Kingdom - Full Time
Skills Needed
Customer Service, Interpersonal Skills, Organizational Skills, Time Management, Collaboration, Problem Solving, Multi Tasking, Hipaa Compliance, Epic Software, Confidentiality, Scheduling, Communication, Initiative, Attention To Detail, Adaptability, Workflow Management
Specialization
A high school diploma or GED is required, with a preference for college education. Candidates should possess exceptional customer service skills and the ability to work collaboratively and independently.
Patient Services Assistant at MyMichigan Health
Alpena, Michigan, United States - Full Time
Skills Needed
Customer Service, Clerical Support, Scheduling, Insurance Verification, Patient Registration, Payment Collection, Medical Terminology, Interpersonal Skills, Hipaa Compliance, Referral Coordination, Office Procedures, Teamwork, Communication, Computer Skills, Cash Handling, Document Management
Specialization
A high school diploma or GED is required, along with knowledge of medical terminology and office procedures typically acquired through two years of experience in a medical office. Strong interpersonal and computer skills are essential for effective communication and patient management.
Experience Required
Minimum 2 year(s)
Patient Intake Coordinator at Radiology Regional Center
Cape Coral, Florida, United States - Full Time
Skills Needed
Attention To Detail, Communication Skills, Interpersonal Skills, Guest Service, Computer Skills, Medical Experience
Specialization
Candidates should have excellent communication and interpersonal skills, along with strong computer skills. A high school diploma or GED is required, and experience in a medical setting is preferred.
Patient & Family Concierge at UPMC
Pittsburgh, Pennsylvania, United States - Full Time
Skills Needed
Compassion, Service Orientation, Communication, Patient Care, Customer Service, Organization, Attention To Detail, Safety Protocols, Meal Preparation, Inventory Monitoring, Transporting Patients, Cleaning, Restocking Supplies, Assisting Patients, Problem Solving, Time Management
Specialization
Candidates must have a high school diploma or equivalent experience, with a desire to provide exceptional patient care. Previous healthcare or customer service experience is preferred but not required.
Patient & Family Concierge at UPMC
Pittsburgh, Pennsylvania, United States - Full Time
Skills Needed
Compassionate Service, Administrative Tasks, Patient Assistance, Confidentiality, Resource Management, Inventory Monitoring, Phone Handling, Cleaning, Organizing, Supply Management, Maintenance Reporting, Visitor Assistance, Meal Delivery, Parking Validation, Scooter Management, Public Area Maintenance
Specialization
A high school diploma or equivalent is required, or one year of previous job experience in lieu of a diploma. Clearances with renewal are also necessary for this position.
Patient & Family Concierge at UPMC
, Pennsylvania, United States - Full Time
Skills Needed
Compassionate Service, Patient Support, Family Support, Customer Service, Destination Coordination, Environmental Services, Dietary Services, Transportation Services, Supply Management, Equipment Management, Patient Mobility, Bed Management, Meal Delivery, Communication Skills, Attention To Detail, Problem Solving
Specialization
Candidates must have a high school diploma or equivalent, or one year of job experience in lieu of a diploma. Previous healthcare or customer service experience is a plus, and candidates should possess the ability to follow instructions.
Patient Support Specialist at Casa Esperanza
Boston, Massachusetts, United States - Full Time
Skills Needed
Customer Service, Communication Skills, Data Entry, Insurance Verification, Bilingual, Problem Resolution, Organizational Skills, Teamwork, Time Management, Compassion, Interpersonal Skills, Attention To Detail, Adaptability, Ethical Boundaries, Scheduling, Administrative Support
Specialization
Candidates should have experience in a front desk role, strong communication skills, and the ability to work independently and as part of a team. Bilingual in English and Spanish is required, along with a high school diploma or GED.
Team Lead, Patient Support at Knipper HEALTH
, Florida, United States - Full Time
Skills Needed
Customer Service, Problem Solving, Communication, Interpersonal Skills, Attention To Detail, Multi Tasking, Conflict Resolution, Computer Proficiency, Team Player, Training And Development, Reporting, Patient Support, Administrative Duties, Pharmacy Knowledge, Time Management, Judgment
Specialization
Candidates must have a high school diploma or equivalent, with six months of call center and administrative experience preferred. Familiarity with Microsoft Office and pharmacy or medical experience is desired.
Patient & Family Concierge at UPMC
New Castle, Pennsylvania, United States - Full Time
Skills Needed
Patient Care, Customer Service, Communication, Teamwork, Organization, Time Management, Attention To Detail, Food Safety, Sanitation, Transportation, Telehealth, Inventory Management, Problem Solving, Compassion, Confidentiality, Haccp Principles
Specialization
Candidates must have a high school diploma or equivalent experience, with a preference for previous healthcare or customer service experience. The role requires the ability to follow instructions and a compassionate approach to patient care.
Patient Safety Associate I at Parexel
Hyderabad, Andhra Pradesh, India - Full Time
Skills Needed
Analytical Skills, Problem Solving Skills, Database Searches, Literature Searches, Interpersonal Skills, Verbal Communication, Written Communication, Organizational Skills, Prioritization Skills, Team Collaboration, Client Focus, Computer Applications
Specialization
Candidates should have a degree in Pharmacy, Nursing, Life Science, or a related field, or equivalent work experience. Related experience in a healthcare environment is advantageous.
Patient Billing Specialist at MOUNTAIN LAND REHABILITATION LLC
Cottonwood Heights, Utah, United States - Full Time
Skills Needed
Patient Billing, Account Management, Collection Activities, Problem Solving, Accuracy, Compliance, Confidentiality, Communication
Specialization
Experience in patient billing, account management, or collection activities is required. Strong communication skills and a commitment to maintaining accuracy and confidentiality are essential.
Head of Patient Experience at Medway NHS Foundation Trust
Gillingham ME7, , United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

30 Nov, 25

Salary

62682.0

Posted On

31 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Hospital/Health Care

Description

Provide leadership, expert advice and support for a programme of work designed to promote, maintain and improve patient experience across the Trust. Work closely with the Divisional and Care Group teams, to develop service improvement. With the Associate Director of Patient Experience, they will have a key responsibility for the design and delivery of a Patient Experience Strategy throughout the Trust and will develop innovative practice in relation to the provision of high quality person centred services to patients, their families and carers. Work with national patient experience networks, other Trusts, both acute and mental health, voluntary and community organisations, commissioners and NHS England to ensure that staff improves patient experience through safe high quality care with particular reference to the involvement and engagement of patients.
Work closely with the Communications and Engagement Officers who have responsibility for Stakeholder and Community involvement. It will be important to ensure the Patient Experience Strategy and agenda are aligned for a consistent approach in engaging and involving staff, patients, public, stakeholders, the voluntary sector and community groups. To promote and integrate co-production and co-design across all aspects of the organisation in line with our journey to outstanding. Lead thinking and formulate strategy to shift the ethos, clinical practice, professional behaviours and ultimately the nature of every patient experience such that, Nothing about me without me becomes an integral part of the Trusts offer to patients.
Support the Trusts drive to focus every contribution on improving the patient experience as reflected in the NHS Constitution and contracts with commissioners. Develop improvement plans with divisional senior leadership teams to address improvements required to services in response to identified issues

How To Apply:

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Responsibilities

Please refer the Job description for details

Head of Patient Experience at Medway NHS Foundation Trust
Gillingham ME7, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Patient Engagement Manager at Tenet Call Center Ops
Frisco, Texas, USA - Full Time
Skills Needed
Management Skills, Productivity, Communication Skills, Healthcare Industry, Ged, External Clients, Technology, Sms, Disabilities, Customer Service Skills, Powerpoint, Excel, Technical Training, Schedules, Operations Management, Web Chat, Performance Metrics
Qualification
Diploma
Experience Required
Minimum 5 year(s)
Dental Patient Coordinator at Dental Metrics Maven
Calgary, AB, Canada - Full Time
Skills Needed
Team Leadership, Dental Insurance, Coaching, Communication Skills
Qualification
Graduate
Patient Experience Manager at Berrycroft Community Health Centre
Aylesbury HP18, , United Kingdom - Full Time
Skills Needed
Docman, Team Leadership, Communication Skills, Emis, Technology, English
Qualification
Graduate
Patient Admissions Officer at Macquarie University Hospital
MU, New South Wales, Australia - Full Time
Skills Needed
Professional Manner, Communication Skills, Customer Service, Eclipse
Qualification
Graduate
Patient Contact Specialist at GEISINGER SYSTEM SERVICES
, Pennsylvania, United States - Full Time
Skills Needed
Computer Literacy, Customer Service, Interpersonal Communication, Working Independently
Specialization
A high school diploma or equivalent is required along with a minimum of one year of related work experience. Proficiency in computer operations and familiarity with medical terminology are preferred.
Senior Patient Coordinator at The Avoca Clinic
Carrickmines, County Dublin, Ireland - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Team Lead, Patient Success at PurposeMed
, , Canada - Full Time
Skills Needed
Patient Engagement, Customer Success, Leadership, Data Analysis, Communication, Problem Solving, Motivational Interviewing, Process Improvement, Collaboration, Project Management, Healthcare Compliance, Mentorship, Training, Automation, Performance Optimization
Specialization
Candidates should have 2+ years of experience in patient or customer engagement, ideally in a healthcare setting, along with 1+ years in a leadership role. Strong communication and problem-solving skills are essential, as well as comfort working with data-driven insights.
Experience Required
Minimum 2 year(s)
Patient & Family Concierge at UPMC
New Castle, Pennsylvania, United States - Full Time
Skills Needed
Patient Care, Customer Service, Communication, Teamwork, Organization, Time Management, Attention To Detail, Sanitation, Food Safety, Transportation, Telehealth, Inventory Management, Problem Solving, Compassion, Confidentiality, Haccp Principles
Specialization
Candidates must have a high school diploma or equivalent experience, with a preference for those with healthcare or customer service experience. They should possess the ability to follow instructions and demonstrate compassion in providing patient care.
Patient Services Coord. II at MASS GENERAL BRIGHAM INCORPORATED
London, England, United Kingdom - Full Time
Skills Needed
Customer Service, Interpersonal Skills, Organizational Skills, Time Management, Collaboration, Problem Solving, Multi Tasking, Hipaa Compliance, Epic Software, Confidentiality, Scheduling, Communication, Initiative, Attention To Detail, Adaptability, Workflow Management
Specialization
A high school diploma or GED is required, with a preference for college education. Candidates should possess exceptional customer service skills and the ability to work collaboratively and independently.
Patient Services Assistant at MyMichigan Health
Alpena, Michigan, United States - Full Time
Skills Needed
Customer Service, Clerical Support, Scheduling, Insurance Verification, Patient Registration, Payment Collection, Medical Terminology, Interpersonal Skills, Hipaa Compliance, Referral Coordination, Office Procedures, Teamwork, Communication, Computer Skills, Cash Handling, Document Management
Specialization
A high school diploma or GED is required, along with knowledge of medical terminology and office procedures typically acquired through two years of experience in a medical office. Strong interpersonal and computer skills are essential for effective communication and patient management.
Experience Required
Minimum 2 year(s)
Patient Intake Coordinator at Radiology Regional Center
Cape Coral, Florida, United States - Full Time
Skills Needed
Attention To Detail, Communication Skills, Interpersonal Skills, Guest Service, Computer Skills, Medical Experience
Specialization
Candidates should have excellent communication and interpersonal skills, along with strong computer skills. A high school diploma or GED is required, and experience in a medical setting is preferred.
Patient & Family Concierge at UPMC
Pittsburgh, Pennsylvania, United States - Full Time
Skills Needed
Compassion, Service Orientation, Communication, Patient Care, Customer Service, Organization, Attention To Detail, Safety Protocols, Meal Preparation, Inventory Monitoring, Transporting Patients, Cleaning, Restocking Supplies, Assisting Patients, Problem Solving, Time Management
Specialization
Candidates must have a high school diploma or equivalent experience, with a desire to provide exceptional patient care. Previous healthcare or customer service experience is preferred but not required.
Patient & Family Concierge at UPMC
Pittsburgh, Pennsylvania, United States - Full Time
Skills Needed
Compassionate Service, Administrative Tasks, Patient Assistance, Confidentiality, Resource Management, Inventory Monitoring, Phone Handling, Cleaning, Organizing, Supply Management, Maintenance Reporting, Visitor Assistance, Meal Delivery, Parking Validation, Scooter Management, Public Area Maintenance
Specialization
A high school diploma or equivalent is required, or one year of previous job experience in lieu of a diploma. Clearances with renewal are also necessary for this position.
Patient & Family Concierge at UPMC
, Pennsylvania, United States - Full Time
Skills Needed
Compassionate Service, Patient Support, Family Support, Customer Service, Destination Coordination, Environmental Services, Dietary Services, Transportation Services, Supply Management, Equipment Management, Patient Mobility, Bed Management, Meal Delivery, Communication Skills, Attention To Detail, Problem Solving
Specialization
Candidates must have a high school diploma or equivalent, or one year of job experience in lieu of a diploma. Previous healthcare or customer service experience is a plus, and candidates should possess the ability to follow instructions.
Patient Support Specialist at Casa Esperanza
Boston, Massachusetts, United States - Full Time
Skills Needed
Customer Service, Communication Skills, Data Entry, Insurance Verification, Bilingual, Problem Resolution, Organizational Skills, Teamwork, Time Management, Compassion, Interpersonal Skills, Attention To Detail, Adaptability, Ethical Boundaries, Scheduling, Administrative Support
Specialization
Candidates should have experience in a front desk role, strong communication skills, and the ability to work independently and as part of a team. Bilingual in English and Spanish is required, along with a high school diploma or GED.
Team Lead, Patient Support at Knipper HEALTH
, Florida, United States - Full Time
Skills Needed
Customer Service, Problem Solving, Communication, Interpersonal Skills, Attention To Detail, Multi Tasking, Conflict Resolution, Computer Proficiency, Team Player, Training And Development, Reporting, Patient Support, Administrative Duties, Pharmacy Knowledge, Time Management, Judgment
Specialization
Candidates must have a high school diploma or equivalent, with six months of call center and administrative experience preferred. Familiarity with Microsoft Office and pharmacy or medical experience is desired.
Patient & Family Concierge at UPMC
New Castle, Pennsylvania, United States - Full Time
Skills Needed
Patient Care, Customer Service, Communication, Teamwork, Organization, Time Management, Attention To Detail, Food Safety, Sanitation, Transportation, Telehealth, Inventory Management, Problem Solving, Compassion, Confidentiality, Haccp Principles
Specialization
Candidates must have a high school diploma or equivalent experience, with a preference for previous healthcare or customer service experience. The role requires the ability to follow instructions and a compassionate approach to patient care.
Patient Safety Associate I at Parexel
Hyderabad, Andhra Pradesh, India - Full Time
Skills Needed
Analytical Skills, Problem Solving Skills, Database Searches, Literature Searches, Interpersonal Skills, Verbal Communication, Written Communication, Organizational Skills, Prioritization Skills, Team Collaboration, Client Focus, Computer Applications
Specialization
Candidates should have a degree in Pharmacy, Nursing, Life Science, or a related field, or equivalent work experience. Related experience in a healthcare environment is advantageous.
Patient Billing Specialist at MOUNTAIN LAND REHABILITATION LLC
Cottonwood Heights, Utah, United States - Full Time
Skills Needed
Patient Billing, Account Management, Collection Activities, Problem Solving, Accuracy, Compliance, Confidentiality, Communication
Specialization
Experience in patient billing, account management, or collection activities is required. Strong communication skills and a commitment to maintaining accuracy and confidentiality are essential.
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