GENERAL POSITION SUMMARY:

The IT Audio and Visual Technician will support all Audio and Visual hardware and software for the courtrooms. This will include help desk tickets, new courtroom installs, remodeling of courtrooms, and Court Reporter Support hardware installs. The position is located based in Boise, Idaho and requires the resource to be fully onsite for the role, but also requires the ability to travel throughout the state.

MINIMUM QUALIFICATIONS:

The Idaho Courts reserve the right to consider an equivalent combination of education, training, and/or experience necessary to successfully perform the major responsibilities of the position.

EDUCATION AND EXPERIENCE:

• Three years of IT and A/V support experience.
• Bachelor’s Degree preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Experience with power tools and networking tools.
• Experience troubleshooting Audio and Visual equipment. This includes Bi-Amps, Amplifiers, Microphones, and Speakers.
• Experience with troubleshooting and maintaining Desktops, Monitors, and Software.
• Experience troubleshooting with Microsoft Windows 10/11.
• Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred;
• Knowledge of court processes and court information systems preferred;
• Skill in providing excellent customer service;
• Ability to travel throughout the state as needed;
• Ability to communicate effectively verbally and in writing;
• Ability to understand impacts of software, system, or application changes on customers;
• Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts;
• Ability to work independently.
  Job Type: Contract
  Pay: $28.00 - $32.00 per hour
  Expected hours: 40 per week
  Work Location: In perso

• Understands court processes to ensure that problem solutions match user needs in an appropriate manner.
• Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support for courtroom issues.
• Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices, speakers, Bi-amps, Amplifiers, Microphones and DTEN’s in accordance with IT procedures.
• Coordinates training sessions with all in court clerks, Judges, and Assistants.
• Installs, configures, and maintains software on all courtroom computers.
• Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.
• Informs inventory system by keeping up-to-date and accurate records of serialized asset information.
• Works closely with court staff and local administration with the installations in courtrooms.
• Corresponds with users and staff concerning issue status, resolution, and task completion.
• Escalates issues to other members of the technical services team as appropriate.
• Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.
• Attends meetings as required.