ESSENTIAL QUALIFICATIONS AND EXPERIENCE

• Previous Senior Carer or Supervisor experience (in the Social Care Sector only).
• Proven track record of people management.
• Up-to-date knowledge and understanding of CQC standards and regulations.
• A focused approach to policies and procedures.
• Previous experience in staff training.
• Ability to lead, supervise, and motivate staff.
• Good standard of general education.
• NVQ, QCF, or RQF Level III or equivalent in Health & Social Care.
• A Social Care Portfolio (of courses attended, etc.).
• A full, clean UK driving license and use of own car.

PURPOSE OF POSITION

Working equally between the community and the office, this is an essential role providing critical support to the operational team. With a focus on relationships, this role will bring a communication link between the office and care field personnel, enhancing the quality of care provided to our clients while supporting all our Carers.

PRINCIPLE RESPONSIBILITIES

Below is a list of the duties and responsibilities you may be asked to undertake as a Care Supervisor:

• Build excellent working relationships with service users, Carers, and office colleagues.
• Provide support for operational teams with effective communication and organisational skills, demonstrating people management and leadership skills at all times.
• Achieve all pre-agreed KPI targets with effective supervision from your Branch.
• Act as a lead mentor and support new and existing Carers in the field, ensuring they establish Quality Assurance Standards and develop to be confident and capable while feeling well supported.
• Carry out staff supervisions and, in the absence of the Registered Manager, conduct 1-1 meetings for the first ten weeks.
• Assist in the training of Carers and attend meetings with OTs in the field to manage the care of service users who require double-up rounds.
• Conduct service user assessments, writing, and implementing care plans and risk assessments.
• Attend service users’ initial calls to introduce the Carer.
• Undertake field-based training to ensure carers are working within their competency levels.
• Liaise closely with colleagues and other care professionals, documenting and reporting all relevant findings to the Registered Manager for action or information purposes.
• Ensure all Service Users’ and Carers’ paperwork is up to date by completing bi-monthly audit checks on files.
• Serve as the first point of contact in case of safeguarding risks and in instances of absence, reporting to the Registered Manager.
• Resolve complaints alongside the Registered Manager.
• Update the Care Coordinator regarding rota outcomes from Risk Assessments, Reviews, and Spot Checks.
• Advise the Branch and Trainer on ongoing training requirements for Carers.
• Assist the Care Coordinator with weekly rotas and provide cover when required.
• Supervise the Out of Hours service during evenings and weekends on a rota basis with other managers and supervisors.
• Undertake on-call duties as directed, recording and reporting all on-call activity to the Registered Manager.

Note: While the above tasks are comprehensive, they cannot be regarded as definitive.