JOB OVERVIEW

We are looking for a dedicated and highly organized Care Co-ordinator to join our team at Availl, a leading domiciliary care agency. In this role, you will be responsible for co-ordinating high-quality care services for our clients, ensuring that their needs are met efficiently and effectively. This will involve liaising with clients, families, and care staff, managing care schedules, and ensuring the smooth day-to-day running of care provision.
Additionally, you will have on-call responsibilities to handle emergencies and ensure continuity of care outside of normal office hours. The role demands someone with excellent communication and problem-solving skills, the ability to work under pressure, and a commitment to providing compassionate and person-centered care.

EXPERIENCE AND QUALIFICATIONS

• Experience: Previous experience in care, healthcare, or a similar role is preferred, particularly in a domiciliary care setting.
• On-Call Experience: Experience in an on-call role is an advantage, particularly within the care sector.
• Qualification: A relevant qualification in health and social care (e.g., NVQ Level 3 in Health & Social Care, Care Certificate or equivalent) is desirable.
• Knowledge: A good understanding of care planning, risk assessments, safeguarding, and relevant healthcare legislation (e.g., CQC standards, Health and Safety regulations).

SKILLS

• Organizational Skills: Strong ability to manage and prioritize multiple tasks and demands efficiently.
• Communication: Excellent verbal and written communication skills with the ability to build relationships with clients, families, and care staff.
• Problem-Solving: A proactive and solution-focused approach to handling challenges and emergencies, particularly when on-call.
• IT Proficiency: Competence in using care management software, scheduling systems, and basic office software (e.g., Microsoft Office, email, etc.).
• Teamwork: Able to work effectively as part of a team and also independently, particularly during on-call shifts.

ON-CALL RESPONSIBILITIES

• Emergency & Crisis Management: Provide out-of-hours support, handling emergencies such as staff shortages, sudden client needs, or any issues that arise during your scheduled on-call during specified evenings, weekends, or bank holidays.
• Problem-Solving: Resolve urgent situations efficiently, ensuring minimal disruption to client care. This could involve re-scheduling staff, arranging for emergency care, or addressing unexpected issues.
• Maintain Communication: Ensure that clients, families, and staff are updated about changes to care schedules or staffing levels in real-time.
• On-Call Rotation: Participate in an on-call rotation system, providing 24/7 coverage as part of the team, and ensuring the smooth running of care services during off-hours.