QUALIFICATIONS/EXPERIENCE

• Experience of reception or front of house duties
• Minimum of 2 years experience in performing administrative tasks in a busy customer facing role
• Excellent IT skills, including applications such as Word, Powerpoint, Excel, Outlook and database applications

JOB PURPOSE:

This role will provide a warm welcome to all our families accessing YMCA Woolston, both in person and over the telephone as well as provide administrative support to the nursery.

MAIN DUTIES & RESPONSIBILITIES:

• Welcome everyone contacting YMCA Woolston using a friendly and helpful approach and manage enquiries. Document conversations as required to allow further action
• Promote the nursery and community programmes using social media, relationships with partners and through the production and distribution of posters, emails and newsletters
• Manage enquiries for parents wanting a nursery place, sending out information packs, organising viewings, tracking progress of enquiries, booking settling visits and inputting new nursery registration forms onto Connect, our nursery software system
• File and maintain children’s records, including accident records
• Support the administration of HR processes, including booking staff interviews, completing recruitment paperwork and filing training and other staff records
• Assist in nursery rooms when required and cover lunch times
• Provide administration support for our community programme delivery including managing enquiries from the community for both our programmes and hire of our spaces and invoice accordingly
• Engage local residents and stakeholders in the YMCA
• Report and monitor the effectiveness of community activities
• In partnership with other colleagues, develop a programme to engage the local community and raise awareness of our local setting and services