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Patient Enrollment Representative (Outbound Call Center) at Mosaic Pharmacy
Washington, District of Columbia, United States - Full Time
Skills Needed
Communication, Empathy, Customer Service, Data Entry, Crm Systems, Patient Enrollment, Call Center Technology, Problem Solving, Interpersonal Skills, Attention To Detail, Confidentiality, Time Management, Team Collaboration, Adaptability, Bilingual
Specialization
A high school diploma or equivalent is required, along with at least one year of experience in a contact center or customer service role. Familiarity with CRM systems and data entry is preferred.
Patient Enrollment Representative (Outbound Call Center) at Mosaic Pharmacy
Washington, District of Columbia, United States - Full Time
Skills Needed
Communication Skills, Empathy, Customer Service, Data Entry, Crm Systems, Outbound Calling, Patient Enrollment, Problem Solving, Attention To Detail, Time Management, Confidentiality, Team Collaboration, Adaptability, Listening Skills, Digital Communication, Scripting
Specialization
A high school diploma or equivalent is required, along with at least one year of experience in a contact center or customer service role. Familiarity with CRM systems and data entry is preferred.
Patient Enrollment Representative (Outbound Call Center) at Mosaic Pharmacy
Washington, District of Columbia, United States - Full Time
Skills Needed
Communication, Listening, Empathy, Customer Service, Data Entry, Crm Systems, Outbound Calls, Patient Enrollment, Problem Solving, Documentation, Confidentiality, Team Collaboration, Scripting, Technology Proficiency, Follow Up, Professionalism
Specialization
A high school diploma or equivalent is required, along with at least one year of experience in a contact center or customer service role. Familiarity with CRM systems and data entry is preferred.
Medical Billing Specialist at Mosaic Pharmacy
Sterling, Virginia, United States - Full Time
Skills Needed
Medical Billing, Customer Service, Insurance Billing, Problem Solving, Attention To Detail, Communication, Data Entry, Pharmacy Management Systems, Billing Software, Hipaa Compliance, Analytical Skills, Process Improvement, Pharmacy Benefit Management, Revenue Cycle Management, Payment Resolution, Patient Confidentiality
Specialization
A high school degree or GED is required, with an associate's degree preferred. Candidates should have at least 2 years of experience in pharmacy billing or healthcare revenue cycle management and strong knowledge of insurance billing processes.
Experience Required
Minimum 2 year(s)
Pharmacy Technician at Mosaic Pharmacy
, Virginia, United States - Full Time
Skills Needed
Customer Service, Pharmacy Care, Medication Management, Prescription Filling, Insurance Claims, Automated Packaging, Inventory Management, Communication, Attention To Detail, Problem Solving, Team Collaboration, Patient Interaction, Regulatory Compliance, Data Entry, Pharmacy Software, Pharmacy Automation
Specialization
An active Virginia pharmacy technician license and a high school degree or GED equivalent are required. Candidates must also be able to pass a drug screen and criminal background check.
Pharmacy Operations Assistant at Mosaic Pharmacy
Sterling, Virginia, United States - Full Time
Skills Needed
Shipping, Bookkeeping, Office Machines, Communication, Customer Service, Attention To Detail, Organization, Multi Tasking, Data Entry, Inventory Management, Mail Handling, Protocol Writing, Problem Solving, Computer Literacy, Emergent Deliveries, Scheduling
Specialization
A high school diploma or equivalent is required, along with preferred experience in shipping or a healthcare setting. Candidates should possess good communication skills, attention to detail, and the ability to lift up to 15 lbs.
Partner Account Manager (m/w/d) at mosaic IT Group
04277 Leipzig, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Senior IT Account Manager (m/w/d) Region Nord Raum Hamburg/Hannover und Reg at mosaic IT Group
04277 Leipzig, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Certified Pharmacy Technician at Mosaic Pharmacy
, Virginia, United States - Full Time
Skills Needed
Customer Service, Pharmacy Care, Medication Management, Prescription Filling, Insurance Claims, Pharmacy Automation, Inventory Management, Communication, Attention To Detail, Problem Solving
Specialization
Candidates must have an active Virginia pharmacy technician license and a high school diploma or GED equivalent. Experience in retail or mail order pharmacy and familiarity with pharmacy automation systems is preferred.
Equipment Specialist and Facility Coordinator at Mosaic Personnel
Norman, Oklahoma, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Reigonal Manager - Boston Area at Mosaic Art Studio
Brighton, MA 02135, USA - Full Time
Skills Needed
Leadership Skills, Service Industries, Multi Unit Operations, Service Orientation
Specialization
Business management fine arts or related field (preferred
Qualification
Graduate
Mosaic Mining the Future Indigenous Students - Summer 2026 at The Mosaic Company
Regina, SK, Canada - Full Time
Skills Needed
Good Communication Skills
Specialization
Semester prior to the work term
Qualification
Diploma
Mosaic Mining the Future Indigenous Students - Fall 2026 at The Mosaic Company
Regina, SK, Canada - Full Time
Skills Needed
Good Communication Skills
Specialization
Semester prior to the work term
Qualification
Diploma
Customer Service Representative at Mosaic Diagnostics
Overland Park, Kansas, United States - Full Time
Skills Needed
Customer Service, Communication Skills, Organizational Skills, Attention To Detail, Problem Solving, Bilingual, Crm Systems, Microsoft Products, Hipaa Guidelines, Multi Tasking, Technical Troubleshooting, Appointment Scheduling, Client Interaction, Billing Knowledge, Compassionate Attitude, Professionalism
Specialization
Candidates should have a high school diploma or equivalent and possess strong customer service skills, preferably in a laboratory or healthcare setting. Proficiency in English and Spanish, along with experience using CRM systems, is preferred.
Supervisor, Electrical at The Mosaic Company
Esterhazy, SK, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Diploma
Supply Chain Specialist - Enterprise Business Services at The Mosaic Company
Tampa, FL 33626, USA - Full Time
Skills Needed
Good Communication Skills
Specialization
Accounting data science or related field
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Specimen Processing Specialist at Mosaic Diagnostics
Overland Park, Kansas, United States - Full Time
Skills Needed
Communication Skill, Professionalism, Data Entry, Team Oriented, Phlebotomy, Sterilization Practices, Infection Control, Laboratory Accessioning Protocol, Laboratory Testing Equipment, Medical Terminology, Attention To Detail, Troubleshooting, Clerical Tasks, Patient Confidentiality, Health Regulations
Specialization
Candidates should have a high school diploma and an associate degree in biology or equivalent experience. Previous experience in phlebotomy is preferred, along with strong communication and data entry skills.
Experience Required
Minimum 2 year(s)
Senior Reliability Engineer at The Mosaic Company
Esterhazy, SK, Canada - Full Time
Skills Needed
Good Communication Skills
Specialization
Mechanical or industrial preferred
Qualification
Graduate
Process Engineer Co-Op/Intern - Summer 2026 at The Mosaic Company
Esterhazy, SK, Canada - Full Time
Skills Needed
Good Communication Skills
Specialization
Chemical engineer environmental engineer industrial systems engineer mechanical engineer or process engineer
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Journeyperson Welder - EST at The Mosaic Company
Esterhazy, SK, Canada - Full Time
Skills Needed
Good Communication Skills
Specialization
A recognized valid journeyman welders certificate.
Qualification
Trade Certificate
Experience Required
Minimum 4 year(s)
Patient Enrollment Representative (Outbound Call Center) at Mosaic Pharmacy
Washington, District of Columbia, United States -
Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Communication, Empathy, Customer Service, Data Entry, CRM Systems, Patient Enrollment, Call Center Technology, Problem Solving, Interpersonal Skills, Attention to Detail, Confidentiality, Time Management, Team Collaboration, Adaptability, Bilingual

Industry

Hospitals and Health Care

Description
Description Patient Enrollment Representative (Outbound Call Center) Company Profile Medicines are powerful — they can prevent and heal disease, but they can also be costly, ineffective or even harmful if not prescribed and taken correctly. The team at Mosaic Pharmacy Service is helping people get more from their medicines™. Mosaic Pharmacy Service provides comprehensive pharmacy care to medically complex and vulnerable seniors. We provide a patient-focused, pharmacist-driven care model in collaboration with health systems, assisted living facilities and health plans. Our goal is to help our patients feel better about the medications they take every day by simplifying medication regimens, improving adherence, and driving positive outcomes. Mosaic is looking for caring, motivated, and creative individuals to join our team for an innovative new career opportunity. Job Overview As a Patient Enrollment Representative, you are a great communicator who is energized, empathetic, and ready to serve at the frontline of helping seniors and their caregivers. In this role, you’ll interact by phone with prospective patients who are interested in learning more about Mosaic and how to enroll. You will be responsible for clearly communicating the value of our service to patients who may ask general questions, request specific information, or need assistance with issues. This role requires strong communication and listening skills that demonstrate compassion and empathy. This is a chance to join a highly motivated team that makes a difference in the lives of people every day Job Duties: Make an average of 120 outbound calls per day to prospective patients using call center technology to educate, inform, and answer questions about available services; enroll patients in the program and schedule an onboarding call with a pharmacy technician. Clearly and compellingly communicate on behalf of Mosaic Pharmacy Service using an approved script provided by the organization. Guide prospective members through the enrollment process, ensuring they understand the commitment and steps to becoming a Mosaic patient. Maintain a positive, professional, and enthusiastic tone on every call. Consistently meet departmental performance metrics (e.g., outbound calls, average appointments scheduled per day, schedule adherence, quality targets, etc.). Escalate patient complaints or concerns promptly to the appropriate supervisor. Appropriately track and record patient interactions/outcomes, and schedule enrollment appointments in Mosaic’s technology systems, ensuring accurate documentation. Accept and respond to inbound calls from prospective or current patients, addressing inquiries and completing calls according to procedure. Make follow-up calls as needed to reschedule patients, confirm appointments, and ensure completion of onboarding steps. Demonstrate a strong understanding of Mosaic’s offerings to maintain effective, informative conversations with patients. Show discretion and empathy when working with sensitive or confidential patient information. Apply excellent written, verbal, and interpersonal communication skills to deliver accurate information, manage challenging conversations, and uphold Mosaic’s standards of professionalism. Use multiple communication channels including sending digital messages to support patient onboarding and ensure timely completion of the enrollment process. Adhere to all required scripting, processes, and protocols. Collaborate with providers (doctors’ offices) to review the status of patient onboarding and support a smooth transition into Mosaic’s services. Always observe all patient confidentiality laws and organizational guidelines. Benefits Annual accrual 160 hours of Paid Time Off 401(k) Plan with employer matching contribution Health, dental, vision insurance Health savings account (HSA) Life insurance Quarterly incentive program We strongly encourage candidates from all backgrounds and every walk of life to apply. We are committed to creating an inclusive and diverse workforce. Every person on our team brings their own unique perspective and it’s what makes our products better and our work more rewarding. We’re eager to support you so that you can do work you’re proud of Requirements Education High School Diploma, GED, or equivalent is required Experience At least 1 year of contact center, patient-facing provider (doctor) office, or customer service experience is required Prior experience with CRM systems, data entry skills, enrollment communications, quickly learning online management software platforms while multi-tasking on calls strongly preferred Additional Matters This is a full-time position. Employee will work remotely from home Days worked at are Monday through Friday; 40 hours worked per week with shifts between the hours of 9:00 am and 6:30 pm Eastern time and Saturday 10:00 am-2:00 pm. Schedule assigned upon hire. Bilingual/English+Spanish fluency is a plus. Work from home requirements: Qualified applicants must have reliable Internet service (with a minimum of 100 Mbps) and ethernet access at your home. Mosaic will provide equipment (keyboard, monitor, laptop computer, headset etc.). All applicants must provide their own workspace furniture and ensure a secure, quiet workspace free from personal distractions and interruptions. If you experience performance or technology issues, and are within 30 miles of Sterling, Virginia, you may be asked to come on site for further training and technology support. Employee will be required to sign acknowledgement of these job requirements.
Responsibilities
The Patient Enrollment Representative will make outbound calls to prospective patients to educate them about Mosaic's services and guide them through the enrollment process. This role requires maintaining a positive and professional demeanor while meeting performance metrics and addressing patient inquiries.
Patient Enrollment Representative (Outbound Call Center) at Mosaic Pharmacy
Washington, District of Columbia, United States - Full Time
Skills Needed
Communication, Empathy, Customer Service, Data Entry, Crm Systems, Patient Enrollment, Call Center Technology, Problem Solving, Interpersonal Skills, Attention To Detail, Confidentiality, Time Management, Team Collaboration, Adaptability, Bilingual
Specialization
A high school diploma or equivalent is required, along with at least one year of experience in a contact center or customer service role. Familiarity with CRM systems and data entry is preferred.
Patient Enrollment Representative (Outbound Call Center) at Mosaic Pharmacy
Washington, District of Columbia, United States - Full Time
Skills Needed
Communication Skills, Empathy, Customer Service, Data Entry, Crm Systems, Outbound Calling, Patient Enrollment, Problem Solving, Attention To Detail, Time Management, Confidentiality, Team Collaboration, Adaptability, Listening Skills, Digital Communication, Scripting
Specialization
A high school diploma or equivalent is required, along with at least one year of experience in a contact center or customer service role. Familiarity with CRM systems and data entry is preferred.
Patient Enrollment Representative (Outbound Call Center) at Mosaic Pharmacy
Washington, District of Columbia, United States - Full Time
Skills Needed
Communication, Listening, Empathy, Customer Service, Data Entry, Crm Systems, Outbound Calls, Patient Enrollment, Problem Solving, Documentation, Confidentiality, Team Collaboration, Scripting, Technology Proficiency, Follow Up, Professionalism
Specialization
A high school diploma or equivalent is required, along with at least one year of experience in a contact center or customer service role. Familiarity with CRM systems and data entry is preferred.
Medical Billing Specialist at Mosaic Pharmacy
Sterling, Virginia, United States - Full Time
Skills Needed
Medical Billing, Customer Service, Insurance Billing, Problem Solving, Attention To Detail, Communication, Data Entry, Pharmacy Management Systems, Billing Software, Hipaa Compliance, Analytical Skills, Process Improvement, Pharmacy Benefit Management, Revenue Cycle Management, Payment Resolution, Patient Confidentiality
Specialization
A high school degree or GED is required, with an associate's degree preferred. Candidates should have at least 2 years of experience in pharmacy billing or healthcare revenue cycle management and strong knowledge of insurance billing processes.
Experience Required
Minimum 2 year(s)
Pharmacy Technician at Mosaic Pharmacy
, Virginia, United States - Full Time
Skills Needed
Customer Service, Pharmacy Care, Medication Management, Prescription Filling, Insurance Claims, Automated Packaging, Inventory Management, Communication, Attention To Detail, Problem Solving, Team Collaboration, Patient Interaction, Regulatory Compliance, Data Entry, Pharmacy Software, Pharmacy Automation
Specialization
An active Virginia pharmacy technician license and a high school degree or GED equivalent are required. Candidates must also be able to pass a drug screen and criminal background check.
Pharmacy Operations Assistant at Mosaic Pharmacy
Sterling, Virginia, United States - Full Time
Skills Needed
Shipping, Bookkeeping, Office Machines, Communication, Customer Service, Attention To Detail, Organization, Multi Tasking, Data Entry, Inventory Management, Mail Handling, Protocol Writing, Problem Solving, Computer Literacy, Emergent Deliveries, Scheduling
Specialization
A high school diploma or equivalent is required, along with preferred experience in shipping or a healthcare setting. Candidates should possess good communication skills, attention to detail, and the ability to lift up to 15 lbs.
Partner Account Manager (m/w/d) at mosaic IT Group
04277 Leipzig, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Senior IT Account Manager (m/w/d) Region Nord Raum Hamburg/Hannover und Reg at mosaic IT Group
04277 Leipzig, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Certified Pharmacy Technician at Mosaic Pharmacy
, Virginia, United States - Full Time
Skills Needed
Customer Service, Pharmacy Care, Medication Management, Prescription Filling, Insurance Claims, Pharmacy Automation, Inventory Management, Communication, Attention To Detail, Problem Solving
Specialization
Candidates must have an active Virginia pharmacy technician license and a high school diploma or GED equivalent. Experience in retail or mail order pharmacy and familiarity with pharmacy automation systems is preferred.
Equipment Specialist and Facility Coordinator at Mosaic Personnel
Norman, Oklahoma, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Reigonal Manager - Boston Area at Mosaic Art Studio
Brighton, MA 02135, USA - Full Time
Skills Needed
Leadership Skills, Service Industries, Multi Unit Operations, Service Orientation
Specialization
Business management fine arts or related field (preferred
Qualification
Graduate
Mosaic Mining the Future Indigenous Students - Summer 2026 at The Mosaic Company
Regina, SK, Canada - Full Time
Skills Needed
Good Communication Skills
Specialization
Semester prior to the work term
Qualification
Diploma
Mosaic Mining the Future Indigenous Students - Fall 2026 at The Mosaic Company
Regina, SK, Canada - Full Time
Skills Needed
Good Communication Skills
Specialization
Semester prior to the work term
Qualification
Diploma
Customer Service Representative at Mosaic Diagnostics
Overland Park, Kansas, United States - Full Time
Skills Needed
Customer Service, Communication Skills, Organizational Skills, Attention To Detail, Problem Solving, Bilingual, Crm Systems, Microsoft Products, Hipaa Guidelines, Multi Tasking, Technical Troubleshooting, Appointment Scheduling, Client Interaction, Billing Knowledge, Compassionate Attitude, Professionalism
Specialization
Candidates should have a high school diploma or equivalent and possess strong customer service skills, preferably in a laboratory or healthcare setting. Proficiency in English and Spanish, along with experience using CRM systems, is preferred.
Supervisor, Electrical at The Mosaic Company
Esterhazy, SK, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Diploma
Supply Chain Specialist - Enterprise Business Services at The Mosaic Company
Tampa, FL 33626, USA - Full Time
Skills Needed
Good Communication Skills
Specialization
Accounting data science or related field
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Specimen Processing Specialist at Mosaic Diagnostics
Overland Park, Kansas, United States - Full Time
Skills Needed
Communication Skill, Professionalism, Data Entry, Team Oriented, Phlebotomy, Sterilization Practices, Infection Control, Laboratory Accessioning Protocol, Laboratory Testing Equipment, Medical Terminology, Attention To Detail, Troubleshooting, Clerical Tasks, Patient Confidentiality, Health Regulations
Specialization
Candidates should have a high school diploma and an associate degree in biology or equivalent experience. Previous experience in phlebotomy is preferred, along with strong communication and data entry skills.
Experience Required
Minimum 2 year(s)
Senior Reliability Engineer at The Mosaic Company
Esterhazy, SK, Canada - Full Time
Skills Needed
Good Communication Skills
Specialization
Mechanical or industrial preferred
Qualification
Graduate
Process Engineer Co-Op/Intern - Summer 2026 at The Mosaic Company
Esterhazy, SK, Canada - Full Time
Skills Needed
Good Communication Skills
Specialization
Chemical engineer environmental engineer industrial systems engineer mechanical engineer or process engineer
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Journeyperson Welder - EST at The Mosaic Company
Esterhazy, SK, Canada - Full Time
Skills Needed
Good Communication Skills
Specialization
A recognized valid journeyman welders certificate.
Qualification
Trade Certificate
Experience Required
Minimum 4 year(s)