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Supervisor, Customer Service at GrandBridge Energy Inc.
Brantford, Ontario, Canada - Full Time
Skills Needed
Customer Service, Leadership, Performance Management, Coaching, Mentoring, Communication, Analytical Skills, Interpersonal Skills, Process Development, Regulatory Knowledge, Team Collaboration, Training, Budgeting, Kpi Reporting, Problem Solving, Empathy
Specialization
A college diploma in Business Administration or equivalent experience of five or more years in Ontario LDC Customer Service is required. Knowledge of the Ontario electricity industry and strong leadership skills are essential for this role.
Experience Required
Minimum 5 year(s)
Field Operations Specialist at American Iron and Metal
Hamilton, Ontario, Canada - Full Time
Skills Needed
It Support, Windows Os, Microsoft 365, Network Fundamentals, Hybrid Azure, Active Directory, Intune, Mdm, Cisco Switches, Fortinet Switches, Firewalls, Solarwinds, Analytical Skills, Problem Solving, Communication Skills, Cybersecurity Principles
Specialization
Candidates should have a minimum of 3 years in an IT support role and be proficient in various operating systems and network fundamentals. Experience with Azure, Intune, and maintaining network equipment is also required.
Experience Required
Minimum 2 year(s)
Représentant des Ventes Senior at American Iron and Metal
Levis, Quebec, Canada - Full Time
Skills Needed
Sales, Customer Service, Communication, Interpersonal Skills, Negotiation, Mathematics, Problem Solving, Teamwork, Leadership, Analytical Skills, Organizational Management, Crm Knowledge, Bilingual, Networking, Prospecting, Contract Negotiation
Specialization
Candidates should have a college diploma in business, sales, or marketing, along with at least three years of experience in the recycling industry. Strong customer service, communication, and analytical skills are essential, along with a valid driver's license.
Experience Required
Minimum 2 year(s)
Caissier / Caissière at American Iron and Metal
Levis, Quebec, Canada - Full Time
Skills Needed
Customer Service, Communication Skills, Interpersonal Skills, Mathematical Skills, Cash Handling, Reliability, Punctuality, Multitasking, Physical Endurance
Specialization
Candidates should have experience as a cashier or in retail, along with excellent customer service skills and a positive attitude. The role requires basic math skills, cash handling abilities, and physical endurance to lift objects up to 30 pounds.
Commis à la balance at American Iron and Metal
Granby, Quebec, Canada - Full Time
Skills Needed
Customer Service, Weight Measurement, Data Entry, Document Preparation, Phone Communication, General Office Tasks, Ms Office Proficiency, Organization, Responsibility, Autonomy, Teamwork
Specialization
Candidates should have prior experience in a similar role and a good command of MS Office. They should be organized, responsible, autonomous, and able to work effectively in a team.
Caissier / Caissière at American Iron and Metal
Trois-Rivières, Quebec, Canada - Full Time
Skills Needed
Customer Service, Communication Skills, Interpersonal Skills, Mathematical Skills, Cash Handling, Reliability, Punctuality, Physical Endurance, Multi Tasking
Specialization
Candidates should have experience as a cashier or in retail, with excellent customer service skills and a positive attitude. Basic math skills and the ability to handle cash are essential, along with physical endurance and reliability.
Remorqueur / Remorqueuse at American Iron and Metal
Trois-Rivières, Quebec, Canada - Full Time
Skills Needed
Customer Service, Communication, Safety Regulations, Driving, Vehicle Inspection, Record Keeping, Team Coordination, Manual Labor
Specialization
Candidates must possess a valid Class 5 driver's license and have a good driving record. Knowledge of towing laws and safety regulations, along with strong customer service skills, is essential.
Agent de Surveillance Vidéo at American Iron and Metal
Montréal-Est, Quebec, Canada - Full Time
Skills Needed
Video Surveillance, Alarm Management, Technical Equipment Verification, Access Control Management, Emergency Coordination, Report Writing, Video Analysis, Bilingual Communication
Specialization
Candidates must have a BSP electronic security systems card or be willing to take the course upon hiring. Bilingualism in French and English, a valid Class 5 driver's license, and experience in security are preferred.
Chauffeur Classe 1 at American Iron and Metal
Victoriaville, Quebec, Canada - Full Time
Skills Needed
Class 1 License, Driving, Safety Compliance, Customer Service, Physical Fitness, Reliability, Punctuality, Equipment Maintenance
Specialization
Candidates must hold a valid Class 1 FM driver's license and have at least one year of driving experience. They should also be safety-conscious, physically fit, and possess good customer service skills.
Opérateur de pelle at American Iron and Metal
Quebec, Quebec, Canada - Full Time
Skills Needed
Excavator Operation, Loader Operation, Material Quality Assessment, Daily Inspections, Material Sorting, Safety Awareness, Attention To Detail, Equipment Maintenance
Specialization
Candidates should have at least one year of experience operating construction machinery and demonstrate punctuality and conscientiousness in equipment use. A DEP in machinery operation is considered an asset.
Opérateur spécialisé at American Iron and Metal
Montréal-Est, Quebec, Canada - Full Time
Skills Needed
Heavy Vehicle Operation, Manufacturing Experience, Safety Standards Knowledge, Team Collaboration, Torch Cutting, Equipment Inspection
Specialization
Candidates should have experience in a manufacturing environment and operating heavy vehicles. Knowledge of safety standards and the ability to work outdoors in various weather conditions are also required.
Experience Required
Minimum 2 year(s)
Chauffeur Classe 3 at American Iron and Metal
Montréal-Est, Quebec, Canada - Full Time
Skills Needed
Class 3 Driving License, Customer Service, Safety Awareness, Physical Fitness, Reliability, Punctuality, Equipment Maintenance, Roll Off Truck Operation
Specialization
Candidates must hold a valid Class 3 FM driver's license and have at least 2 years of experience. They should also be safety-conscious, physically fit, and reliable.
Experience Required
Minimum 2 year(s)
Commis à l'inventaire at American Iron and Metal
Montréal-Est, Quebec, Canada - Full Time
Skills Needed
Inventory Management, Data Entry, Organization, Attention To Detail, Communication, Teamwork, Forklift Operation, Warehouse Management Systems
Specialization
Candidates should have experience in a warehouse or inventory environment and possess a relevant diploma. Strong attention to detail, organizational skills, and the ability to lift heavy objects are essential.
Commis Achats et Balance at American Iron and Metal
Laval (administrative region), Quebec, Canada - Full Time
Skills Needed
Customer Service, Microsoft Office, Communication, Teamwork, Interpersonal Skills, Analytical Skills, Problem Solving, Organization, Judgment
Specialization
Candidates should have at least one year of experience in customer service or a similar role, along with proficiency in Microsoft Office. Strong communication skills in both French and English, as well as organizational and problem-solving abilities, are essential.
Cashier at American Iron and Metal
Trois-Rivières, Quebec, Canada - Full Time
Skills Needed
Customer Service, Cash Handling, Communication, Interpersonal Skills, Multitasking, Retail Sales, Inventory Management, Physical Stamina
Specialization
Previous cashier or retail experience is preferred, along with strong customer service skills and the ability to multitask in a fast-paced environment. Basic math skills and physical stamina to lift heavy objects are also required.
Magasinier at American Iron and Metal
Levis, Quebec, Canada - Full Time
Skills Needed
Warehouse Experience, Inventory Management, Basic Computer Skills, Attention To Detail, Organizational Skills, Communication Skills, Teamwork, Forklift Certification
Specialization
Candidates should have experience in a warehouse or inventory environment and possess basic computer skills. Physical capability to lift heavy objects and good communication skills are also necessary.
Commis à l'inventaire at American Iron and Metal
Levis, Quebec, Canada - Full Time
Skills Needed
Inventory Management, Data Entry, Organization, Attention To Detail, Teamwork, Communication, Forklift Operation, Warehouse Management Systems
Specialization
Candidates should have experience in a warehouse or inventory environment and possess a high school diploma or equivalent. Attention to detail, organizational skills, and the ability to lift heavy objects are essential.
Opérateur de pelle at American Iron and Metal
Quebec, Quebec, Canada - Full Time
Skills Needed
Excavator Operation, Loader Operation, Material Quality Assessment, Daily Inspections, Material Sorting, Safety Awareness, Attention To Detail, Equipment Maintenance
Specialization
Candidates should have at least one year of experience operating construction machinery and demonstrate punctuality and conscientiousness in equipment use. A DEP in machinery operation is considered an asset.
Labourer at American Iron and Metal
Whitchurch-Stouffville, Ontario, Canada - Full Time
Skills Needed
General Labour, Physical Stamina, Hand Tools, Power Tools, Reliability, Willingness To Learn, Outdoor Work
Specialization
Candidates should have previous experience in a general labour role and be able to lift 50lbs. Proficiency in using hand and power tools is required, along with the ability to work outdoors in various weather conditions.
Caissier / Caissière at American Iron and Metal
Saguenay, Quebec, Canada - Full Time
Skills Needed
Customer Service, Cash Handling, Inventory Management, Communication Skills, Interpersonal Skills, Multi Tasking, Physical Endurance, Reliability, Punctuality
Specialization
Candidates should have experience as a cashier or in retail, with excellent customer service skills and a positive attitude. Basic math skills and the ability to lift up to 30 pounds are also required.
Supervisor, Customer Service at GrandBridge Energy Inc.
Brantford, Ontario, Canada -
Full Time


Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

0.0

Posted On

21 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Leadership, Performance Management, Coaching, Mentoring, Communication, Analytical Skills, Interpersonal Skills, Process Development, Regulatory Knowledge, Team Collaboration, Training, Budgeting, KPI Reporting, Problem Solving, Empathy

Industry

Utilities

Description
What You Will Do: The Supervisor, Customer Services leads the team in delivering exceptional service through multiple communication channels. This role is responsible for providing strong leadership, performance management, and strategic support to ensure a high-quality customer experience and efficient operations. Lead the Customer Service team to professionally and accurately handle internal and external customer inquiries through multiple communication channels. Provide ongoing coaching and mentoring to support continuous development and promote a positive workplace culture. Conduct regular reviews to deliver constructive feedback. Schedule and perform formal performance evaluations to ensure progress and alignment with objectives. Monitor phone system to ensure adherence to schedule. Compile and provide reporting on KPI’s and department metrics. Support process development through collaboration with the CS Team Lead and Senior Customer Service Analyst. Bring forth initiatives that will elevate the customer experience and streamline processes. Partner with the Supervisor, Credit & Collections to support collections and oversee payment processing in accordance with regulations and internal procedures, using a professional, empathetic approach to reach appropriate resolutions and reduce financial exposure. Provide guidance for servicing projects and contractor requirements. Facilitate and support training to ensure adherence to processes and policies. Provide recommendations during the budget review to support the customer service department. Assess regulatory changes and provide recommendations. Monitor trends to ensure department requirements are met. Collaborate with the Team Leads to plan, organize, schedule, and assign tasks to the customer service team, ensuring work is completed efficiently. Liaise with other departments and vendors to ensure enhancements are successfully implemented to our Customer Information System, Phone System, and other platforms. Demonstrate all company values, with a strong emphasis on people and safety. What You Will Bring A college diploma in Business Administration or equivalent professional experience of five (5) or more years in Ontario LDC Customer Service is required. Knowledge of Ontario's electricity industry aspects is essential, especially the Distribution System Code, Retail Settlement Code, Standard Supply Service Code, EBT Standards, and billing practices. Proven experience in a rate-regulated industry, along with the capacity to interpret legislation and demonstrate strong analytical skills. Exceptional customer service, interpersonal skills, strong leadership, and supervisory abilities. Strong verbal and written communication skills. Proficiency in MS Office is essential for success in the position. Experience in the Harris NorthStar Customer Information System (CIS) is an asset. GrandBridge Corporation 39 Glebe Street, P. O. Box 1060 Cambridge, Ontario N1R 5X6 Check us out at https://grandbridgeenergy.com/; https://netoptiks.com/; https://enersure.com Kindly note, we do not entertain unsolicited referrals or resumes from third-party agencies or recruiters for our job postings. We appreciate the opportunity to review all resumes, however due to volume, only those under consideration will be contacted. Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment. GrandBridge Corporation is an Equal Opportunity Employer and is AODA compliant.
Responsibilities
The Supervisor, Customer Services leads the team in delivering exceptional service through multiple communication channels and is responsible for performance management and strategic support. This role includes coaching, monitoring operations, and collaborating with other departments to enhance customer experience.
Supervisor, Customer Service at GrandBridge Energy Inc.
Brantford, Ontario, Canada - Full Time
Skills Needed
Customer Service, Leadership, Performance Management, Coaching, Mentoring, Communication, Analytical Skills, Interpersonal Skills, Process Development, Regulatory Knowledge, Team Collaboration, Training, Budgeting, Kpi Reporting, Problem Solving, Empathy
Specialization
A college diploma in Business Administration or equivalent experience of five or more years in Ontario LDC Customer Service is required. Knowledge of the Ontario electricity industry and strong leadership skills are essential for this role.
Experience Required
Minimum 5 year(s)
Field Operations Specialist at American Iron and Metal
Hamilton, Ontario, Canada - Full Time
Skills Needed
It Support, Windows Os, Microsoft 365, Network Fundamentals, Hybrid Azure, Active Directory, Intune, Mdm, Cisco Switches, Fortinet Switches, Firewalls, Solarwinds, Analytical Skills, Problem Solving, Communication Skills, Cybersecurity Principles
Specialization
Candidates should have a minimum of 3 years in an IT support role and be proficient in various operating systems and network fundamentals. Experience with Azure, Intune, and maintaining network equipment is also required.
Experience Required
Minimum 2 year(s)
Représentant des Ventes Senior at American Iron and Metal
Levis, Quebec, Canada - Full Time
Skills Needed
Sales, Customer Service, Communication, Interpersonal Skills, Negotiation, Mathematics, Problem Solving, Teamwork, Leadership, Analytical Skills, Organizational Management, Crm Knowledge, Bilingual, Networking, Prospecting, Contract Negotiation
Specialization
Candidates should have a college diploma in business, sales, or marketing, along with at least three years of experience in the recycling industry. Strong customer service, communication, and analytical skills are essential, along with a valid driver's license.
Experience Required
Minimum 2 year(s)
Caissier / Caissière at American Iron and Metal
Levis, Quebec, Canada - Full Time
Skills Needed
Customer Service, Communication Skills, Interpersonal Skills, Mathematical Skills, Cash Handling, Reliability, Punctuality, Multitasking, Physical Endurance
Specialization
Candidates should have experience as a cashier or in retail, along with excellent customer service skills and a positive attitude. The role requires basic math skills, cash handling abilities, and physical endurance to lift objects up to 30 pounds.
Commis à la balance at American Iron and Metal
Granby, Quebec, Canada - Full Time
Skills Needed
Customer Service, Weight Measurement, Data Entry, Document Preparation, Phone Communication, General Office Tasks, Ms Office Proficiency, Organization, Responsibility, Autonomy, Teamwork
Specialization
Candidates should have prior experience in a similar role and a good command of MS Office. They should be organized, responsible, autonomous, and able to work effectively in a team.
Caissier / Caissière at American Iron and Metal
Trois-Rivières, Quebec, Canada - Full Time
Skills Needed
Customer Service, Communication Skills, Interpersonal Skills, Mathematical Skills, Cash Handling, Reliability, Punctuality, Physical Endurance, Multi Tasking
Specialization
Candidates should have experience as a cashier or in retail, with excellent customer service skills and a positive attitude. Basic math skills and the ability to handle cash are essential, along with physical endurance and reliability.
Remorqueur / Remorqueuse at American Iron and Metal
Trois-Rivières, Quebec, Canada - Full Time
Skills Needed
Customer Service, Communication, Safety Regulations, Driving, Vehicle Inspection, Record Keeping, Team Coordination, Manual Labor
Specialization
Candidates must possess a valid Class 5 driver's license and have a good driving record. Knowledge of towing laws and safety regulations, along with strong customer service skills, is essential.
Agent de Surveillance Vidéo at American Iron and Metal
Montréal-Est, Quebec, Canada - Full Time
Skills Needed
Video Surveillance, Alarm Management, Technical Equipment Verification, Access Control Management, Emergency Coordination, Report Writing, Video Analysis, Bilingual Communication
Specialization
Candidates must have a BSP electronic security systems card or be willing to take the course upon hiring. Bilingualism in French and English, a valid Class 5 driver's license, and experience in security are preferred.
Chauffeur Classe 1 at American Iron and Metal
Victoriaville, Quebec, Canada - Full Time
Skills Needed
Class 1 License, Driving, Safety Compliance, Customer Service, Physical Fitness, Reliability, Punctuality, Equipment Maintenance
Specialization
Candidates must hold a valid Class 1 FM driver's license and have at least one year of driving experience. They should also be safety-conscious, physically fit, and possess good customer service skills.
Opérateur de pelle at American Iron and Metal
Quebec, Quebec, Canada - Full Time
Skills Needed
Excavator Operation, Loader Operation, Material Quality Assessment, Daily Inspections, Material Sorting, Safety Awareness, Attention To Detail, Equipment Maintenance
Specialization
Candidates should have at least one year of experience operating construction machinery and demonstrate punctuality and conscientiousness in equipment use. A DEP in machinery operation is considered an asset.
Opérateur spécialisé at American Iron and Metal
Montréal-Est, Quebec, Canada - Full Time
Skills Needed
Heavy Vehicle Operation, Manufacturing Experience, Safety Standards Knowledge, Team Collaboration, Torch Cutting, Equipment Inspection
Specialization
Candidates should have experience in a manufacturing environment and operating heavy vehicles. Knowledge of safety standards and the ability to work outdoors in various weather conditions are also required.
Experience Required
Minimum 2 year(s)
Chauffeur Classe 3 at American Iron and Metal
Montréal-Est, Quebec, Canada - Full Time
Skills Needed
Class 3 Driving License, Customer Service, Safety Awareness, Physical Fitness, Reliability, Punctuality, Equipment Maintenance, Roll Off Truck Operation
Specialization
Candidates must hold a valid Class 3 FM driver's license and have at least 2 years of experience. They should also be safety-conscious, physically fit, and reliable.
Experience Required
Minimum 2 year(s)
Commis à l'inventaire at American Iron and Metal
Montréal-Est, Quebec, Canada - Full Time
Skills Needed
Inventory Management, Data Entry, Organization, Attention To Detail, Communication, Teamwork, Forklift Operation, Warehouse Management Systems
Specialization
Candidates should have experience in a warehouse or inventory environment and possess a relevant diploma. Strong attention to detail, organizational skills, and the ability to lift heavy objects are essential.
Commis Achats et Balance at American Iron and Metal
Laval (administrative region), Quebec, Canada - Full Time
Skills Needed
Customer Service, Microsoft Office, Communication, Teamwork, Interpersonal Skills, Analytical Skills, Problem Solving, Organization, Judgment
Specialization
Candidates should have at least one year of experience in customer service or a similar role, along with proficiency in Microsoft Office. Strong communication skills in both French and English, as well as organizational and problem-solving abilities, are essential.
Cashier at American Iron and Metal
Trois-Rivières, Quebec, Canada - Full Time
Skills Needed
Customer Service, Cash Handling, Communication, Interpersonal Skills, Multitasking, Retail Sales, Inventory Management, Physical Stamina
Specialization
Previous cashier or retail experience is preferred, along with strong customer service skills and the ability to multitask in a fast-paced environment. Basic math skills and physical stamina to lift heavy objects are also required.
Magasinier at American Iron and Metal
Levis, Quebec, Canada - Full Time
Skills Needed
Warehouse Experience, Inventory Management, Basic Computer Skills, Attention To Detail, Organizational Skills, Communication Skills, Teamwork, Forklift Certification
Specialization
Candidates should have experience in a warehouse or inventory environment and possess basic computer skills. Physical capability to lift heavy objects and good communication skills are also necessary.
Commis à l'inventaire at American Iron and Metal
Levis, Quebec, Canada - Full Time
Skills Needed
Inventory Management, Data Entry, Organization, Attention To Detail, Teamwork, Communication, Forklift Operation, Warehouse Management Systems
Specialization
Candidates should have experience in a warehouse or inventory environment and possess a high school diploma or equivalent. Attention to detail, organizational skills, and the ability to lift heavy objects are essential.
Opérateur de pelle at American Iron and Metal
Quebec, Quebec, Canada - Full Time
Skills Needed
Excavator Operation, Loader Operation, Material Quality Assessment, Daily Inspections, Material Sorting, Safety Awareness, Attention To Detail, Equipment Maintenance
Specialization
Candidates should have at least one year of experience operating construction machinery and demonstrate punctuality and conscientiousness in equipment use. A DEP in machinery operation is considered an asset.
Labourer at American Iron and Metal
Whitchurch-Stouffville, Ontario, Canada - Full Time
Skills Needed
General Labour, Physical Stamina, Hand Tools, Power Tools, Reliability, Willingness To Learn, Outdoor Work
Specialization
Candidates should have previous experience in a general labour role and be able to lift 50lbs. Proficiency in using hand and power tools is required, along with the ability to work outdoors in various weather conditions.
Caissier / Caissière at American Iron and Metal
Saguenay, Quebec, Canada - Full Time
Skills Needed
Customer Service, Cash Handling, Inventory Management, Communication Skills, Interpersonal Skills, Multi Tasking, Physical Endurance, Reliability, Punctuality
Specialization
Candidates should have experience as a cashier or in retail, with excellent customer service skills and a positive attitude. Basic math skills and the ability to lift up to 30 pounds are also required.
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