JOB SUMMARY

The Integrated Corporate Services (ICS) is a new shared corporate service, launched in July 2023. It provides corporate services (HR, Finance, Digital, Commercial, Security and Estates) across the Department for Energy Security & Net Zero (DESNZ) and the Department for Science, Innovation & Technology (DSIT).
Our team of just over 300 professionals will be leading the way in how these functions will be delivered in the future. Our ambition is to be the leading provider of integrated corporate services for government and set the standard for quality, efficiency, and innovation in our field.
We offer great working benefits including a world-class pension, flexible working options and a career where your learning and development is taken seriously. We are enormously proud to be a Disability Confident Leader employer. We support candidates with adjustments throughout our recruitment process. Information about disability confidence and just some examples of the adjustments that you can request can be found in the reasonable adjustment section below.
The Civil Service is committed to attract, retain and invest in talent wherever it is
found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

JOB DESCRIPTION

Join ICS Digital, where innovation meets expertise to create digital solutions. We are a cohesive digital community who work in the open, solving problems together and fostering a culture of transparency and collaboration. Our commitment to user-focused design and data-driven decision-making ensures that we deliver accessible services tailored to the needs of our customers.
We are seeking a motivated and certified Salesforce Administrator to support the management and optimisation of our ICS Digital Salesforce platform, ensuring it meets the evolving needs of ICS Digital. As a Salesforce Administrator, you will work closely with senior staff to develop your skills and ensure best practices are followed.
This is a crucial new role that will sit within the Software Developer team, you will work alongside Civil Servants and Contractors to develop a range of services on our Salesforce Platform. Working to a Salesforce Developer, you will be the point of contact for Salesforce Administration.
Visit our blog to learn more about us and our work: https://icsdigital.blog.gov.uk/

QUALIFICATIONS

Salesforce Administrator qualification

TECHNICAL SKILLS

We’ll assess you against these technical skills during the selection process:

• Service Support
• User focus

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

KEY RESPONSIBILITIES

Assist in managing and maintaining the Salesforce platform, including user setup, profiles, roles, customisation of objects, fields, record types, page layouts, and validations.
Support the development and implementation of scalable and efficient solutions within Salesforce to support business processes and requirements.
Perform regular system audits and assist in preparing for Salesforce’s three annual updates.
Help create and manage workflow rules, data validation, and triggers.
Provide training and support to end-users to ensure they are effectively utilising Salesforce.
Collaborate with cross-functional teams to identify, develop, and deploy new business processes.
Stay current with Salesforce releases and new features, ensuring the organisation is leveraging the latest capabilities.
Assist in troubleshooting and resolving issues within Salesforce and its products in a timely manner.