We’re looking for an engaging and charismatic Front Office Manager to be the face of the Copthorne Cardiff – due to be reopening in April!
We’re seeking a proficient Front Office Manager to lead our team of professional front office & reservations colleagues to deliver the best possible experience with charisma and flair. As Front Office Manager, you’ll deliver on managing all aspects of the front office (for example guest registration, check in/out, reservation processing & concierge services as required). You’ll support and encourage the team to create a warm atmosphere that makes our guests feel at home - regardless of where they have travelled from in the world!
*Please note: the ideal candidate must have sufficient knowledge and experience of using the Opera CLOUD PMS and therefore be ready to ‘hit the ground running’ with this system, as they will be responsible for training the entire front office and reservations team upon commencement of this role in readiness for the reopening…

• Providing both strategic and ‘hands-on’ support to the day / overnight reception teams & our in-house reservations team to deliver a guest experience that is professional yet personable
• Monitoring budget and controlling labour costs and expenses predominantly by managing day-to-day staffing requirements
• Identifying training needs, overseeing the training and development of the Front Office & Reservations team - ensuring effective on / off job training is completed. Providing ongoing mentoring, coaching and regular feedback to existing colleagues, managing conflicts and consciously working to improve all team members performance.
• Carrying out Duty Manager shifts as required by the needs of the business, and having sufficient working knowledge of all other hotel functions to be able to deputise in the absence of the General Manager