What You’ll Do

• Receive and review request for quotation (RFQ) inquiries, clarify requirements with internal teams, and ensure complete and accurate scope definition
• Prepare and issue quotations using enterprise resource planning (ERP) systems, maintaining accuracy, timeliness, and pricing alignment
• Manage order entry and lifecycle activities in ERP, tracking status and resolving discrepancies to ensure on-time fulfillment
• Coordinate spare parts orders with German headquarters and global affiliates to align supply, lead times, and technical specifications
• Support dispatch, import processes, logistics coordination, and customs documentation to facilitate reliable delivery
• Communicate proactively with customers to provide updates, resolve inquiries, and maintain clear expectations
• Analyze order activity and demand patterns to support sales forecasting and continuous improvement in aftermarket operations
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Team

• You will work within the Customer Support team in Japan, collaborating closely with sales, logistics, and global colleagues. You will contribute to a respectful, inclusive environment where clear communication and shared accountability help the team deliver consistent results and support broader organizational success.
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The Experience, Skills, And Abilities Needed

• Diploma or degree in supply chain, procurement, business administration, or a related field
• At least 3–5 years of experience in sales support, customer support, or commercial operations
• Fluency in Japanese and English, both written and spoken, with the ability to communicate clearly across stakeholders
• Proficiency in Microsoft Office, including Excel and Word, and experience working with an enterprise resource planning (ERP) system
• Proven ability to manage quotations, orders, and documentation accurately and on time
• Understanding of logistics coordination, import processes, and basic customs requirements
• Strong organizational, time management, and problem-solving skills, with attention to detail
• Ability to collaborate effectively with customers and cross-functional, global teams, with a practical, team-oriented
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