SDL MINORFERN ARE HIRING!

SDLMinorfern is looking for a Senior Sales Advisor to come and join us at our Leeds Branch.
Each working week consists of 45 hours, made up of 5 x 8.5-hour days Monday to Friday. Between the hours of 7.30 and 6.00pm which includes an additional 5 hours on every alternate Saturday in accordance with the rota. You are entitled to a meal break of 30 minutes.
If you are highly motivated, customer orientated and results driven, then this could be the opportunity you have been looking for.
You will be responsible for providing our existing customer base with excellent customer service, delivering their daily product requirements via Telephone & Sales counter and overseeing the sales team as required.
We are a respected and growing family business; known in our region as being a reputable and leading motor factor company – and we want you to join us!

If you’re successful, we offer competitive benefits, such as:

• Pension scheme and 3% contributions after 3 months service
• Staff discount in our shops
• Access to a Health Cash Plan after a successful probation period where you can claim back money on things like dentists’ appointments or opticians’ checks
• Access to a benefits portal and many online discounts with major retailers, restaurants, local attractions, cinema tickets, holiday discounts, and much more
• Discounted gym memberships
• A death in service scheme
• 24-hour Employee Advice and Info Line
• Access to a 24/7 phone line for doctors’ advice, and an expert second opinion service
• Bonus schemes
• Long service holidays
• Company branded uniform

We will also ensure you have ample opportunity to grow and develop both personally and professionally, but the greatest reward will be knowing you’re a part of a business which makes their customers happy every day.

KEY ACCOUNTABILITIES:

• Oversee sales team in the absence of the Branch Manager to maintain a smooth operation of the sales team upholding excellent customer service.
• The ability to communicate and provide knowledge to meet the needs of the customer base via telesales and sales counter.
• Motivate the sales team to hit targets in the absence of the Branch Manager.
• Willingness to show leadership and make decisions in the absence of the Branch Manager.
• Cash handling / Account management – all aspects of cash collection and posting and maintaining debt reporting.
• Assist the Branch Manager resolving customer complaints promptly and efficiently.
• Achieving daily call targets.

KNOWLEDGE, SKILLS & EXPERIENCE:

• An excellent team player with a desire to succeed.
• Motor Factor Sales Experience and MAM software (or similar) & OE cataloguing sites
• Computer literate and ideally possess basic IT Skills.
• Excellent communication skills even when under pressure.
• Passion to deliver top class customer service
• A smart personal appearance.
• Numeracy and literacy.
• Punctuality at all times.
• A flexible attitude.
• Professional Mannerisms.
  Salary: £30-32k per year
  Job Types: Full-time, Permanent
  Pay: £32,000.00-£34,000.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Company pension
• Health & wellbeing programme
• On-site parking
• Store discount

Application question(s):

• How much experience do you have in the Motortrade/ Motorfactor Industry?

Experience:

• Motorfactor Sales: 1 year (required)
• MAM / Autopart: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In perso

WHAT WILL THE ROLE BE?

Provide products, information, meet customer requirements and support the branch and sales team.
Providing excellent customer service by answering phones, managing customer accounts and cash transactions.

ADDITIONAL RESPONSIBILITIES:

• Provide warm, friendly, and welcoming atmosphere for both employees and customers.
• Ensure we offer high quality customer service day in day out.
• Ensure the products supplied are 100% correct to the customers’ requirements.
• Be part of the team that represents our company and maintain our high standards and company values.
• Keeping up to date with policy changes.
• Willingness to participate in extra training if needed.
• Assist the branch manager to ensure personnel comply with policies and procedures.
• Follow company procedures at all times.
• Be part of the team that represents our company and maintain our high standards and company values.
• Ad hoc jobs as required