velofix, a company founded in 2013, is expanding its head office support team with the addition of a Sales Support Associate. velofix is the largest consolidated network of Mobility service technicians consisting of over 135+ multi-unit locations across North America.velofix provides industry leading In-home services and support for both residential customers (B2C) and our commercial partners (B2B).
As a member of our Sales team, you will be responsible for the coordination, scheduling, documentation management, and customer satisfaction of the 200+ commercial customers we work with throughout Canada and the US. You will play a pivotal role in working alongside the Commercial Account Executive to help grow the commercial sales division for velofix. This role will contribute to the company’s short- and long-range strategy. This role will report directly to the Commercial Account Executive – North America.

QUALIFICATIONS

• Proven experience in customer service and sales support.
• Excellent phone etiquette and communication skills.
• Proficiency in English; multilingual abilities are a plus.
• Ability to effectively communicate with customers and internal teams.
• Strong data entry skills and attention to detail.
• Previous experience in analyzing sales data is advantageous.
• Excellent software skills, with ability to learn and adapt to new systems.
• Strong written and verbal communication skills.
• Effective time and priority management.
• Teamwork and proactive individual contribution.
• Self-starter and able to work independently.
  Job Types: Full-time, Part-time
  Pay: $19.00-$21.00 per hour
  Expected hours: 20 – 40 per week

Application question(s):

• Do you have experience using CRM? (Salesforce, Pipedrive, Hubspot etc.)
• Do you have experience in documentation management?
• Do you have experience in customer service?

Language:

• English (preferred)

Work Location: In person
Application deadline: 2025-08-3

Please refer the Job description for details