SUMMARY

As an Order Desk representative, you will be essential in providing outstanding customer service and support. Your core skills in English, communication, and phone etiquette will enable you to effectively assist customers with their inquiries and order processing. Utilizing your premium skills in data entry and analysis, you will ensure accurate order fulfillment while leveraging your multilingual abilities, including Spanish, to cater to a diverse clientele. This role requires a post-secondary education background and proficiency in Windows operating systems, making you a vital part of our team dedicated to customer satisfaction and operational excellence.

REQUIRED QUALIFICATIONS:

Above average written and verbal English language skills. Succinct communication style. Business-appropriate manner with customers, colleagues, and vendors that is positive, courteous, and genuinely helpful. Ability and willingness to take online-training in door hardware; no cost to you. Experience working with all levels in an organization. Ability to build a rapport. Experience using a business operating system, email, and Windows PCs. Post-Secondary education is an advantage.

VALUED EXPERIENCE:

1. Doors and hardware industry
2. Glazing industry
3. Millwork industry
4. Office fit-out
5. Construction or carpentry
6. Architectural Technologist
7. Locksmithing, door repair, or door and hardware installing
8. Property management
9. Trades Supply Distribution for construction, Industrial, electrical, plumbing, lumber, tool, safety.
   Job Types: Full-time, Permanent
   Expected hours: 37.5 per week

Additional pay:

• Bonus pay

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Calgary, AB T2E 7K8: reliably commute or plan to relocate before starting work (required)

Experience:

• Inside sales: 5 years (required)

Language:

• Excellent English (required)

Location:

• Calgary, AB T2E 7K8 (required)

Work Location: In perso

DAILY RESPONSIBILITIES

Communicate directly with customers by phone, e-mail, or in person at our counter/showroom, to:
1. Process sales orders and changes using our business operating system
2. Respond to price and availability inquiries
3. Assist customers in choosing the best available product
4. Process returns

GENERAL RESPONSIBILITIES:

Develop, then maintain, a practical working knowledge of our product lines, their application, and of competing product lines. Master our order entry system. Learn, then contribute to, our work-flow procedures and collaborative work environment. Teamwork with your colleagues in specification writing, project coordination, outside-sales, shipping, receiving, assembly, delivery, purchasing, and accounting to
1. Expedite order fulfillment, order changes, and product returns
2. Problem-solve customers’ issues
3. Identify sales opportunities