Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

JOB SUMMARY:

Our team members are responsible for all one-on-one interactions that take place across our communication channels (phone and emaill) and actively contribute to the overall experience of our guests. Inbound calls offer a variety of sales inquiries, general information about our products and resorts, account management support, and opportunities to provide helpful solutions to our guests. You will be part of a dynamic team at CSS whose opportunities for both personal and professional development are limitless!

JOB REQUIREMENTS:

• Minimum of one year call center experience and/or associates degree/college degree desired
• Professional communication and phone etiquette skills required
• Proficient computer and interpersonal skills required
• Ability to handle a high volume of phone calls without interruption in a pleasant efficient manner
• Position recquires a dependable, flexible, self motivated team oriented agent
• Flexibility work schedule that may include weekend days, holidays, and evenings as needed.
• Must be able to work through the end of the season, typically May.
• Bilingual Desired.
• Please upload a resume, your application will not be considered without one.

HOME OFFICE REQUIREMENTS:

• Dedicated phone line required (VoIP is not permitted)
• Private, secure, distraction free workspace
• High speed wired internet connection; 20+mbps that is provided by a direct carrier (Satalite Internet is not permitted)
  Computer equipment will be provided by the company
  The expected Total Compensation for this role is $20.00/hr - $23.23/hr. Individual compensation decisions are based on a variety of factors.

JOB RESPONSIBILITIES:

• Responsible for providing informed and accurate communications to guests about products and services offered for all ski resorts and properties in the Vail Resorts portfolio via telephone.
• Able to provide an Experience of a Lifetime through positive guest interactions and strong attention to detail.
• Work with managers to achieve monthly departmental goals.
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• Must be able to maintain quality performance on incoming phone calls from guests with a goal of answering at least 85-90 calls per day. The calls will be a variety of sales calls, service calls, and service recovery.

• Retaining significant amounts of information in order to provide the best customer service with the most accurate and helpful information.
• An organized, responsible, punctual, accountable individual who has a sense of urgency and recognizes the importance of adhering to call center and customer service standards.
• Ability to work well with the call center team as a whole. This means actively contributing at team meetings, maintaining flexibility in their scheduling, and a willingness to adapt to changes in workflow and environment as our business is ever-changing.
• Other duties as assigned

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plan