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Product Support Specialist II at ZOLL Medical Corporation
Broomfield, Colorado, USA - Full Time
Skills Needed
Leadership, Product Requirements, Customer Satisfaction, Functional Leadership, Customer Engagement
Qualification
Graduate
Experience Required
Minimum 4 year(s)
Sr. IT Project Manager at Interplastic Corporation
Saint Paul, MN 55110, USA - Full Time
Skills Needed
Good Communication Skills
Specialization
Information technology business project management or related field (or equivalent experience
Qualification
Graduate
Finance Associate at Ottawa Salus Corporation
Ottawa, ON, Canada - Full Time
Skills Needed
Office Administration, Microsoft Office, Sage
Specialization
Accounting
Qualification
Diploma
Experience Required
Minimum 5 year(s)
Business Development Manager at Innodisk USA Corporation
Round Rock, TX 78681, USA - Full Time
Skills Needed
Health Insurance, Working Experience, Dental Insurance, Interpersonal Skills, Vision Insurance, Negotiation
Qualification
Graduate
Experience Required
Minimum 10 year(s)
Field Engineer at Devon Energy Corporation
Williston, North Dakota, USA - Full Time
Skills Needed
Project Planning, Environmental Stewardship, Environmental Compliance, Facilities Engineering, Production Facilities, Operational Excellence, Regulatory Compliance, Estimates, Environmental Performance, Continuous Improvement, Operations
Specialization
Engineering (electrical chemical mechanical civil or any other related discipline and/or commensurate work experience is required
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Customer Service/Sales Representative at The Movement Corporation
Jacksonville, FL 32202, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Engineering Manager (m/w/d) at Sun Chemical Corporation
6LAR, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Director , Mechanical Maintenance at Yukon Energy Corporation
Whitehorse, YT, Canada - Full Time
Skills Needed
Good Communication Skills
Specialization
A valid class 5 driver’s license and a valid first aid certificate.
Qualification
Trade Certificate
Sr. Project Mechanical Engineer at Kinross Gold Corporation
Republic, Washington, USA - Full Time
Skills Needed
Isometric Drawings, Regulatory Requirements, Travel, Mining, Communication Skills
Specialization
Mechanical engineering or a related field
Qualification
Graduate
Experience Required
Minimum 5 year(s)
building maintenance worker at Maple Global Corporation
Fort McMurray, AB T9H 2J1, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Fixed Plant Maintenance Supervisor at Foran Mining Corporation
Hanson Lake, SK, Canada - Full Time
Skills Needed
Plant Maintenance, Maintenance Planning, Communication Skills, Reporting
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Supplier Quality Engineering Co-Op at ZOLL Medical Corporation
Chelmsford, MA 01824, USA - Full Time
Skills Needed
Powerpoint, Visio, Regulations, Excel, Communication Skills
Specialization
An engineering discipline
Qualification
Graduate
Warehouse Manager at DocuProducts Corporation
Ventura, CA 93003, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Leeville - Underground Miner I (Tech 3 or Higher) at Barrick Gold Corporation
Elko, Nevada, USA - Full Time
Skills Needed
Safety Regulations, Conveyor, Machinery, Slickline, Utilities, Trucking, Teamwork
Qualification
Graduate
Technical Sales Mechanical Engineer at Herkules USA Corporation
Ford City, PA 16226, USA - Full Time
Skills Needed
Mechanical Systems
Specialization
Mechanical Engineering, Engineering
Qualification
Graduate
apprentice welder at Maple Global Corporation
Fort McMurray, AB T9H 2J1, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Hourly Shift Manager at Arbys Lunan Corporation
Saint Charles, IL 60174, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Water Plant Treatment Operator at Kinross Gold Corporation
Republic, Washington, USA - Full Time
Skills Needed
Cdl, Contractors, Vendors, English, Ged, Analytical Skills, Maintenance, Operations, Stairs, Multi Disciplinary Teams, Regulatory Requirements
Qualification
Diploma
Leasing Fulfillment Officer at Vault Credit Corporation
Toronto, ON M3B 2R2, Canada - Full Time
Skills Needed
Microsoft Office
Qualification
Graduate
Client Strategy Specialist at MGA Research Corporation
Troy, MI 48083, USA - Full Time
Skills Needed
Powerpoint, Digital Marketing Experience, Customer Engagement, Excel, Interpersonal Skills
Specialization
Business sales marketing engineering or related field
Qualification
Graduate
Product Support Specialist II at ZOLL Medical Corporation
Broomfield, Colorado, USA -
Full Time

Start Date

Immediate

Expiry Date

04 Dec, 25

Salary

26.0

Posted On

05 Sep, 25

Experience

4 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Leadership, Product Requirements, Customer Satisfaction, Functional Leadership, Customer Engagement

Industry

Information Technology/IT

Description

Acute Care Technology
At ZOLL, we’re passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people’s lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

JOB SUMMARY

As a Product Support Specialist III, you will serve as a Subject Matter Expert (SME) within the team, providing advanced product support for complex issues and playing a key role in driving product improvements. You will take ownership of escalated cases, lead cross-functional initiatives, and mentor junior team members. Additionally, you will analyze customer data and product feedback, using insights to enhance support processes and contribute to the overall customer experience.

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

  • Bachelor’s degree in a related field or equivalent professional experience.
  • Typically 4-6 years of product support experience, including advanced troubleshooting.
  • Proven expertise in advanced troubleshooting of complex issues and leadership in resolving escalated cases.

KNOWLEDGE, SKILLS AND ABILITIES

  • Skills: Strong mentorship abilities, analytical thinking, and demonstrated cross-functional leadership.
  • Advanced Product Expertise: Deep knowledge of all product features, including advanced configurations and integrations, with the ability to independently resolve complex issues.
  • Proactive Customer Engagement: Uses data and trends to anticipate potential issues and prevent them before they escalate.
  • Product Mentorship: Provides mentorship and technical guidance to junior team members, sharing knowledge to build their product support skills.
  • Process Improvement: Identifies and implements enhancements in support processes to improve efficiency and customer satisfaction.
  • Innovation & Analytical Thinking: Leverages creativity and analytical thinking to introduce new solutions to recurring product challenges.
  • Product Integration Insight: Understands product interdependencies within the suite and offers solutions that optimize the overall product ecosystem.
  • International Readiness: Develops the necessary knowledge to support customers in new regions (e.g., Canada), ensuring region-specific product requirements are met.
Responsibilities

ESSENTIAL FUNCTIONS

  • Serve as an SME for assigned SaaS products, taking ownership of escalated cases and resolving them through advanced troubleshooting and root cause analysis.
  • Mentor junior team members, providing guidance and support on advanced product knowledge and customer support techniques.
  • Lead cross-functional initiatives that improve product support workflows, collaborating with product management, engineering, and marketing teams to enhance efficiency and customer satisfaction.
  • Proactively engage with customers, using historical data to anticipate issues and prevent future escalations.
  • Work closely with R&D to address recurring product issues by contributing insights that help shape the product roadmap. Leverage creativity and analytical skills to propose solutions, enhancing both the product and internal support processes.
  • Ensure the quality and accuracy of knowledge base articles, acting as a knowledge approver and authoring new content as needed.
  • Analyze customer data to identify trends in product usage, proposing process improvements and enhancements based on recurring issues.
  • Develop a comprehensive understanding of how different products within the suite integrate, providing solutions that optimize the overall product ecosystem.
  • Prepare to support international customers by developing knowledge of region-specific product requirements (e.g., Canada).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Standing - Occasionally
  • Walking - Occasionally
  • Sitting - Constantly
  • Talking - Occasionally
  • Hearing - Occasionally
  • Repetitive Motions - Frequentl
Product Support Specialist II at ZOLL Medical Corporation
Broomfield, Colorado, USA - Full Time
Skills Needed
Leadership, Product Requirements, Customer Satisfaction, Functional Leadership, Customer Engagement
Qualification
Graduate
Experience Required
Minimum 4 year(s)
Sr. IT Project Manager at Interplastic Corporation
Saint Paul, MN 55110, USA - Full Time
Skills Needed
Good Communication Skills
Specialization
Information technology business project management or related field (or equivalent experience
Qualification
Graduate
Finance Associate at Ottawa Salus Corporation
Ottawa, ON, Canada - Full Time
Skills Needed
Office Administration, Microsoft Office, Sage
Specialization
Accounting
Qualification
Diploma
Experience Required
Minimum 5 year(s)
Business Development Manager at Innodisk USA Corporation
Round Rock, TX 78681, USA - Full Time
Skills Needed
Health Insurance, Working Experience, Dental Insurance, Interpersonal Skills, Vision Insurance, Negotiation
Qualification
Graduate
Experience Required
Minimum 10 year(s)
Field Engineer at Devon Energy Corporation
Williston, North Dakota, USA - Full Time
Skills Needed
Project Planning, Environmental Stewardship, Environmental Compliance, Facilities Engineering, Production Facilities, Operational Excellence, Regulatory Compliance, Estimates, Environmental Performance, Continuous Improvement, Operations
Specialization
Engineering (electrical chemical mechanical civil or any other related discipline and/or commensurate work experience is required
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Customer Service/Sales Representative at The Movement Corporation
Jacksonville, FL 32202, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Engineering Manager (m/w/d) at Sun Chemical Corporation
6LAR, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Director , Mechanical Maintenance at Yukon Energy Corporation
Whitehorse, YT, Canada - Full Time
Skills Needed
Good Communication Skills
Specialization
A valid class 5 driver’s license and a valid first aid certificate.
Qualification
Trade Certificate
Sr. Project Mechanical Engineer at Kinross Gold Corporation
Republic, Washington, USA - Full Time
Skills Needed
Isometric Drawings, Regulatory Requirements, Travel, Mining, Communication Skills
Specialization
Mechanical engineering or a related field
Qualification
Graduate
Experience Required
Minimum 5 year(s)
building maintenance worker at Maple Global Corporation
Fort McMurray, AB T9H 2J1, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Fixed Plant Maintenance Supervisor at Foran Mining Corporation
Hanson Lake, SK, Canada - Full Time
Skills Needed
Plant Maintenance, Maintenance Planning, Communication Skills, Reporting
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Supplier Quality Engineering Co-Op at ZOLL Medical Corporation
Chelmsford, MA 01824, USA - Full Time
Skills Needed
Powerpoint, Visio, Regulations, Excel, Communication Skills
Specialization
An engineering discipline
Qualification
Graduate
Warehouse Manager at DocuProducts Corporation
Ventura, CA 93003, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Leeville - Underground Miner I (Tech 3 or Higher) at Barrick Gold Corporation
Elko, Nevada, USA - Full Time
Skills Needed
Safety Regulations, Conveyor, Machinery, Slickline, Utilities, Trucking, Teamwork
Qualification
Graduate
Technical Sales Mechanical Engineer at Herkules USA Corporation
Ford City, PA 16226, USA - Full Time
Skills Needed
Mechanical Systems
Specialization
Mechanical Engineering, Engineering
Qualification
Graduate
apprentice welder at Maple Global Corporation
Fort McMurray, AB T9H 2J1, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Hourly Shift Manager at Arbys Lunan Corporation
Saint Charles, IL 60174, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Water Plant Treatment Operator at Kinross Gold Corporation
Republic, Washington, USA - Full Time
Skills Needed
Cdl, Contractors, Vendors, English, Ged, Analytical Skills, Maintenance, Operations, Stairs, Multi Disciplinary Teams, Regulatory Requirements
Qualification
Diploma
Leasing Fulfillment Officer at Vault Credit Corporation
Toronto, ON M3B 2R2, Canada - Full Time
Skills Needed
Microsoft Office
Qualification
Graduate
Client Strategy Specialist at MGA Research Corporation
Troy, MI 48083, USA - Full Time
Skills Needed
Powerpoint, Digital Marketing Experience, Customer Engagement, Excel, Interpersonal Skills
Specialization
Business sales marketing engineering or related field
Qualification
Graduate