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Director Digital Product - AI Quality Assurance and Testing at UnitedHealth Group Canada

, , - Full Time

Skills Needed
Ai Quality Assurance, Testing Strategy, Data Integrity, Machine Learning, Generative Ai, Ai Ethics, Incident Management, Team Leadership, Collaboration, Risk Management, Automation, Documentation, Data Engineering, Ai Frameworks, Postmortems, Employee Engagement

Specialization
Candidates must have an undergraduate degree or equivalent experience, with over 12 years in testing strategy and operations, including 2 years in AI/ML focused roles. A solid understanding of machine learning and a proven track record in delivering AI products are essential.

Experience Required
Minimum 10 year(s)

Pharmacist - Home Delivery at UnitedHealth Group Canada

Katy, Texas, United States - Full Time

Skills Needed
Pharmacy Technician Supervision, Workload Organization, Priority Setting, Timely Completion, Resource Utilization, Regulatory Compliance, Quality Assurance, Performance Recognition, Clinical Collaboration, Business Collaboration

Specialization
Applicants must possess an active and unrestricted Pharmacist license in good standing in the state of Texas and be willing to work first or second shifts, including occasional weekends. Proven ability to lift 30 pounds and a willingness to work in a fast-paced environment are also required.

Subject Matter Expert - IP DRG at UnitedHealth Group Canada

, , India - Full Time

Skills Needed
Icd 10 Cm, Icd 10 Pcs, Drg Coding, Chart Review, Coding Guidelines, Ethical Standards, Documentation Feedback, Query Physicians, Coding Knowledge, Team Player, Hipaa Compliance, Acute Care Inpatient Coding, Level I Trauma Center, Teaching Hospital, Complex Procedures, Observation Coding

Specialization
Candidates must have a Life Science or Allied Medicine degree and certification from AAPC or AHIMA, with a preference for CIC certification. A minimum of 5 years of experience in acute care inpatient medical coding is required, along with knowledge of coding in a level I trauma center or teaching hospital.

Experience Required
Minimum 5 year(s)

Patient Care Coordinator at UnitedHealth Group Canada

Lake Success, New York, United States - Full Time

Skills Needed
Patient Check In, Demographic Information Collection, Insurance Information Update, Infusion Scheduling, Filing, Faxing, Answering Phones, Work Queue Management, Appointment Scheduling, Eligibility Verification, Authorization Verification, Co Payment Collection, Payment Posting, Ehr Usage, Document Scanning, Teamwork

Specialization
Required qualifications include a High School Diploma/GED or higher, plus over one year of computer proficiency in Microsoft Office and over one year of experience in a medical office performing duties like scheduling, check-in/out, insurance verification, and record maintenance. Candidates must also be able to travel between two specified office locations.

Companion/Personal Aide at UnitedHealth Group Canada

Fond du Lac, Wisconsin, United States - Full Time

Skills Needed
Companionship, Personal Hygiene Assistance, Household Tasks, Meal Preparation, Laundry, Transportation, Client Monitoring, Reporting Incidents, Cleaning, Communication

Specialization
Candidates must possess a current driver's license, vehicle insurance, and access to a dependable vehicle or public transportation, with Wisconsin requiring 40 hours of training or six months of equivalent experience. Preferred qualifications include six or more months of home care experience and the ability to work flexible hours as needed.

Nurse Practitioner (MNA) - Atrius Health at UnitedHealth Group Canada

Somerville, Massachusetts, United States - Full Time

Skills Needed
Clinical Coordination, Administrative Coordination, Physical Assessment, Diagnosis, Treatment Planning, Consultations, Referrals, Chronic Illness Management, Acute Illness Management, Mentoring, Leadership, Teamwork, Value Based Care, Shared Decision Making, Bls Certification, Prescriptive Authority

Specialization
Candidates must be a graduate of an Accredited Nurse Practitioner Program (Masters level preferred) and licensed by the Commonwealth of Massachusetts board of registration in Nursing with National Board Certification. Required credentials include current active DEA licensure/prescriptive authority and Mass DPH Controlled Substances Registration, or the ability to obtain them post-hire.

Experience Required
Minimum 2 year(s)

ICB Investment Leadership Programs Intern at UNITED NEGRO COLLEGE FUND

Atlanta, Georgia, United States - Full Time

Skills Needed
Organizational Skills, Attention To Detail, Project Coordination, Professional Communications, Data Tracking, Reporting, Stakeholder Engagement, Mentoring, Event Coordination, Communication, Research, Microsoft Office, Written Communication, Verbal Communication, Team Collaboration, Education Equity, Finance

Specialization
Candidates should be currently enrolled in an accredited college or university with a minimum GPA of 2.5, preferably in fields related to business or finance. Strong organizational skills and proficiency in Microsoft Office are also required.

Manager Software Engineering at UnitedHealth Group Canada

, , India - Full Time

Skills Needed
Technology Leadership, Architecture Roadmap, Web Services, Api, Rest Architecture, Ui Technologies, Ci/Cd Pipeline, Micro Services, Aws, Splunk, Dynatrace, Terraform, Eks, Mongo Atlas, Agile Scrum, Security Vulnerabilities

Specialization
Candidates must have a B. Tech or BE degree with over 8 years of experience in multiple technology layers, including web services and UI technologies. Additionally, they should have hands-on experience with CI/CD pipelines, micro-services architecture, and AWS.

Experience Required
Minimum 10 year(s)

Per Diem Medical Assistant (MA) I/II/III - Kelsey Seybold Clinic - Memorial at UnitedHealth Group Canada

Pearland, Texas, United States - Full Time

Skills Needed
Patient Care, Medical Terminology, Computer Proficiency, Injectables Administration, Clinical Procedures, Team Collaboration, Safety Standards, Patient Comfort

Specialization
Candidates must have a High School Diploma or GED and be a graduate of an accredited Medical Assistant program or have relevant experience. BLS certification and basic medical terminology experience are also required.

IT People Manager at UnitedHealth Group Canada

Taguig, National Capital District, Philippines - Full Time

Skills Needed
People Leadership, Coaching, Performance Management, Operational Leadership, Sla Management, Escalation Management, Workload Distribution, Hr Process Oversight, Onboarding, Timekeeping, Leave Tracking, Employee Relations, Labor Compliance, Stakeholder Collaboration, Cross Regional Communication, It Service Delivery

Specialization
Candidates must have a minimum of 3 years in People Management, with demonstrated experience developing teams, ideally in IT or technical services functions, and proven ability to drive performance. Required operational skills include overseeing day-to-day operations, managing escalations, and possessing solid knowledge of Philippine Labor Practices and HR processes.

Experience Required
Minimum 2 year(s)

Vice President, Technology Product & Strategy at UnitedHealth Group Canada

Eden Prairie, Minnesota, United States - Full Time

Skills Needed
Technology Product Management, Strategy, Roadmap Development, Ai First Approach, Technology Delivery Requirements, Business Alignment, Executive Collaboration, Transformation, Organizational Design, Talent Development, Operational Efficiency, Cost Optimization, Product Management Best Practices, Team Leadership, Value Based Care, Personalized Care

Specialization
Candidates must possess 10+ years of experience in Technology Product Management within enterprise-scale environments, demonstrating the ability to build and execute a cohesive technology product vision and roadmap. Required history includes success in executive-level collaboration, driving strategic transformation through technology enablement in regulated industries, and experience transforming engineering processes using AI.

Experience Required
Minimum 10 year(s)

Customer First Representative at UnitedHealth Group Canada

Tampa, Florida, United States - Full Time

Skills Needed
Customer Service, Compassion, Problem Solving, Conflict Management, Multi Tasking, Communication, Listening, Documentation, Claims Processing, Healthcare Knowledge, Flexibility, Attention To Detail, Computer Skills, Rapport Building, Time Management, Adaptability

Specialization
Candidates must have a High School Diploma or equivalent and at least 1 year of customer service experience. They should also be able to complete training and demonstrate proficiency in the material.

Senior AI/ML Engineer at UnitedHealth Group Canada

Bangalore, karnataka, India - Full Time

Skills Needed
Ai Engineering, Llms, Agent Systems, Function Calling, Orchestration, Langchain, Autogen, Semantic Kernel, Rag, Vector Databases, Azure Cognitive Search, Fraud Detection, Ml Ops, Azure Openai, Python, Asr

Specialization
Candidates must have a Bachelor's or higher in Computer Science or a related field, with 10+ years of total engineering experience, including at least 2 years in AI/ML product engineering. Proven experience shipping LLM-powered or autonomous agent systems in production using the Azure AI stack is required.

Experience Required
Minimum 10 year(s)

Principal Data Scientist - Remote at UnitedHealth Group Canada

San Diego, California, United States - Full Time

Skills Needed
Machine Learning, Data Science, Algorithm Design, Model Architecture Specification, Python, R, Deep Learning, Statistical Learning, Transformer Architectures, Cloud, Big Data Technologies, Agile Framework, Sql, Azureml, Aws, Nlp

Specialization
Candidates must have 7+ years of experience in machine learning or data science, including 5+ years of coding experience with Python or R, and 2+ years leading development using deep learning architectures. Required experience also includes 1+ year in model development with transformer architectures, data trend analysis, production experience with cloud/big data technologies, and agile development.

Experience Required
Minimum 5 year(s)

Business Analyst at UnitedHealth Group Canada

Gurgaon, haryana, India - Full Time

Skills Needed
Analytical Skills, Data Analysis, Reporting, Research, Validation, Automation, Organization, Accuracy, Attention To Detail, Communication, Interpersonal Skills, Time Management, Prioritization, Flexibility, Resourcefulness, Self Driven

Specialization
Candidates must have a Bachelor's degree or equivalent experience, plus over 4 years in a Report Analyst or Business Analyst role utilizing analytical skills. Required proficiencies include solid Microsoft Excel skills (lookups, pivot tables), excellent communication, strong attention to detail regarding data accuracy, and proven time management abilities to handle multiple tasks under pressure.

Experience Required
Minimum 2 year(s)

Mortgage Customer Service Specialists at United Wholesale Mortgage

Pontiac, Michigan, United States - Full Time

Skills Needed
Client Service, Communication Skills, Analytical Skills, Excel, Vlookups, Pivottables, Ms Office, Self Motivated, Work Ethic, Multitasking, Adaptability, Positive Attitude, Mortgage Industry, Phone Contact, Report Generation, Bilingualism

Specialization
Candidates must possess at least one year of experience in high-volume customer service or the mortgage industry, coupled with excellent communication and analytical skills. Proficiency in Excel, including advanced functions like vlookups and PivotTables, is required, along with a high school diploma or equivalent.

Inbound Call Center Associates at United Wholesale Mortgage

Pontiac, Michigan, United States - Full Time

Skills Needed
Client Service, Communication Skills, Analytical Skills, Excel, Vlookups, Pivottables, Ms Office, Multitasking, Adaptability, Work Ethic, Self Motivated, Phone Contact, Email Response, Report Working, Sub Servicer Oversight, Bilingual

Specialization
Candidates must possess at least one year of experience in high-volume customer service or the mortgage industry, along with excellent communication and analytical skills. Proficiency in Excel, including advanced functions like vlookups and PivotTables, is required, alongside a high school diploma or equivalent.

Customer Care Servicing Specialists at United Wholesale Mortgage

Pontiac, Michigan, United States - Full Time

Specialization
Candidates must possess at least one year of experience in high-volume customer service or the mortgage industry, coupled with excellent communication and analytical skills. Proficiency in Excel, including advanced functions like VLOOKUPs and PivotTables, is required, along with a strong work ethic and the ability to thrive in a fast-paced setting.

Entry Level Mortgage Call Centers at United Wholesale Mortgage

Pontiac, Michigan, United States - Full Time

Specialization
Candidates must possess at least one year of experience in high-volume customer service or the mortgage industry, coupled with excellent communication and analytical skills. Proficiency in Excel, including advanced functions like vlookups and PivotTables, is mandatory, along with a positive, self-motivated attitude for this full-time, onsite position.

Senior I O Engineering Anlyst at UnitedHealth Group Canada

Muntinlupa, Metro Manila, Philippines - Full Time

Skills Needed
Citrix Support, Troubleshooting, Xenapp, Xendesktop, Citrix Cloud, Change Control, Patching, Monitoring, Ai Tools, Automation, Problem Solving, Analytical Skills, Communication, Documentation, Teamwork, Positive Attitude

Specialization
Candidates must have at least 2 years of direct Citrix support experience and possess strong problem-solving and analytical skills. Excellent communication and documentation skills are also required.

Experience Required
Minimum 2 year(s)

Director Digital Product - AI Quality Assurance and Testing at UnitedHealth Group Canada

, , -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

AI Quality Assurance, Testing Strategy, Data Integrity, Machine Learning, Generative AI, AI Ethics, Incident Management, Team Leadership, Collaboration, Risk Management, Automation, Documentation, Data Engineering, AI Frameworks, Postmortems, Employee Engagement

Industry

Hospitals and Health Care

Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Director, AI Quality Assurance & Testing is the first of its kind and critical role for accelerating the AI agenda across UHC Consumer Operations. This position will report to the VP of AI Delivery and Business Integration. This leader’s mission is to drive 3 things: Build or select AI/ML testing tool (model testing, synthetic data, monitory) for Consumer Product and where needed for consumption across UHG Partner with and provide 24/7 support to US QA lead for AI Program Pre-Production Testing & AI Program Postproduction Testing/Monitoring Own incident management, including but not limited to root cause analysis, roll backs or retraining decisions This leader’s mission is to lead a testing strategy team of approximately 20 individuals (and closely partner a US counterpart who is primarily responsible for testing delivery) to rigorously test seamless AI enabled consumer experiences, maximize AI agentic delivery and ensure UHC wide ambitious cost savings due to consumer self-service adoption. Primary Responsibilities: Define the AI testing strategy vision, standards and KPI’s Automate regression tests across testing models and versions Build RLAIF frameworks (Reinforcement learning AI feedback loop) leveraging AI-assisted evaluation and reinforcement learning for continuous feedback loops at scale Establish program KPI’s and regularly report process to executive leadership, including periodic model re-validation and retraining readiness Build and maintain documentation for model behavior, testing evidence and decision logs- goal is to see a reduction in AI related production incidents Research and provide recommendations on industry regulations, internal risk frameworks for AI testing- expectation of re platforming AI frameworks minimally annually Deliver on pre-defined audit pass rates for AI testing, including but not limited to preparing AI systems for internal and external audits Ensure that CP level Testing SLA’s for AI powered testing are met by AI testing delivery team (US counterpart) Maintain risk assessments and mitigation documentations Build edge case testing framework Develop post launch QA playbook covering live shadow testing against ground truth datasets, A/B and multivariant testing to drive adoption of AI risk management practices Implement automated data testing (schema validation, drift detection, labeling audits) Partner with data engineering to enforce and establish data and quality control Champion responsible AI practices ensuring fairness, transparency and accountability in AI Models Hire, mentor and scale a high performing AI delivery and business integration organization Drive a culture of blameless postmortems to strength resilience and accountability Act as champion for AI career growth ensuring pathways are clear, equitable and aligned to business needs Support key priorities of increasing employee and management engagement by promoting Our United Culture and DEI concepts and activities with leaders and within the organization Engage with internal and external partners alike to position the company as a trusted AI innovator Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Undergraduate degree or equivalent experience 12+ years in testing strategy and/or operations with 2+ years of AI/ML focused testing leadership roles Experience in establishing data integrity and governance frameworks at scale Solid understanding of machine learning, generative AI, data platforms and AI ethics Track record of delivering AI products to market with measurable impact Proven track record of: Working collaboratively in a highly matrixed organization Building relationships with people from diverse areas of an organization Bringing fresh ideas and new thinking to the team (with views that change opportunistically) Being energized and passionate with the ability to persuasively sell ideas and concepts Operating effectively at executive levels Thinking broadly about overall business issues with both an “inside-out” and “outside-in” perspective Managing, motivating and developing a team and attracting and retaining outstanding talent Empowering team members and holding them accountable Rapidly assessing situations and absorbing & applying new information to decision-making and direction setting Demonstrated intellectual capacity and sound judgment to lead in changing and ambiguous environments Demonstrated confidence and perseverance in addressing challenges and overcoming obstacles History of addressing difficult issues with candor, speaking the truth, expressing a point of view and taking a stand Preferred Qualifications: Experience partnering with AI forward companies like Amazon, Google, Microsoft Familiarity with global data protection and AI regulatory frameworks Well-rounded in AI literacy and upskilling programs At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

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Responsibilities

The Director will define the AI testing strategy vision, establish program KPIs, and lead a testing strategy team to ensure rigorous testing of AI-enabled consumer experiences. They will also manage incident responses and drive a culture of accountability and continuous improvement.

Director Digital Product - AI Quality Assurance and Testing at UnitedHealth Group Canada

, , - Full Time

Experience Required
Minimum 10 year(s)

Pharmacist - Home Delivery at UnitedHealth Group Canada

Katy, Texas, United States - Full Time

Subject Matter Expert - IP DRG at UnitedHealth Group Canada

, , India - Full Time

Experience Required
Minimum 5 year(s)

Patient Care Coordinator at UnitedHealth Group Canada

Lake Success, New York, United States - Full Time

Companion/Personal Aide at UnitedHealth Group Canada

Fond du Lac, Wisconsin, United States - Full Time

Skills Needed
Companionship, Personal Hygiene Assistance, Household Tasks, Meal Preparation, Laundry, Transportation, Client Monitoring, Reporting Incidents, Cleaning, Communication

Nurse Practitioner (MNA) - Atrius Health at UnitedHealth Group Canada

Somerville, Massachusetts, United States - Full Time

Experience Required
Minimum 2 year(s)

ICB Investment Leadership Programs Intern at UNITED NEGRO COLLEGE FUND

Atlanta, Georgia, United States - Full Time

Manager Software Engineering at UnitedHealth Group Canada

, , India - Full Time

Experience Required
Minimum 10 year(s)

Per Diem Medical Assistant (MA) I/II/III - Kelsey Seybold Clinic - Memorial at UnitedHealth Group Canada

Pearland, Texas, United States - Full Time

Skills Needed
Patient Care, Medical Terminology, Computer Proficiency, Injectables Administration, Clinical Procedures, Team Collaboration, Safety Standards, Patient Comfort

IT People Manager at UnitedHealth Group Canada

Taguig, National Capital District, Philippines - Full Time

Experience Required
Minimum 2 year(s)

Vice President, Technology Product & Strategy at UnitedHealth Group Canada

Eden Prairie, Minnesota, United States - Full Time

Experience Required
Minimum 10 year(s)

Customer First Representative at UnitedHealth Group Canada

Tampa, Florida, United States - Full Time

Senior AI/ML Engineer at UnitedHealth Group Canada

Bangalore, karnataka, India - Full Time

Experience Required
Minimum 10 year(s)

Principal Data Scientist - Remote at UnitedHealth Group Canada

San Diego, California, United States - Full Time

Experience Required
Minimum 5 year(s)

Business Analyst at UnitedHealth Group Canada

Gurgaon, haryana, India - Full Time

Experience Required
Minimum 2 year(s)

Mortgage Customer Service Specialists at United Wholesale Mortgage

Pontiac, Michigan, United States - Full Time

Inbound Call Center Associates at United Wholesale Mortgage

Pontiac, Michigan, United States - Full Time

Customer Care Servicing Specialists at United Wholesale Mortgage

Pontiac, Michigan, United States - Full Time

Specialization
Candidates must possess at least one year of experience in high-volume customer service or the mortgage industry, coupled with excellent communication and analytical skills. Proficiency in Excel, including advanced functions like VLOOKUPs and PivotTables, is required, along with a strong work ethic and the ability to thrive in a fast-paced setting.

Entry Level Mortgage Call Centers at United Wholesale Mortgage

Pontiac, Michigan, United States - Full Time

Specialization
Candidates must possess at least one year of experience in high-volume customer service or the mortgage industry, coupled with excellent communication and analytical skills. Proficiency in Excel, including advanced functions like vlookups and PivotTables, is mandatory, along with a positive, self-motivated attitude for this full-time, onsite position.

Senior I O Engineering Anlyst at UnitedHealth Group Canada

Muntinlupa, Metro Manila, Philippines - Full Time

Experience Required
Minimum 2 year(s)