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Customer Service Manager (all genders) ab 01.01.2027 at LABLIONS software & solutions GmbH
Dietkirch, Bavaria, Germany - Full Time
Skills Needed
Key Account Management, Support Operations Management, Escalation Management, Process Optimization, Sla Management, Jira, Confluence, Technical Affinity, Customer Success, Service Delivery, Communication Skills, Organizational Skills, Prioritization, Team Leadership, Reporting, Healthcare It
Specialization
Requires several years of experience in customer-oriented roles such as Customer Success or Technical Account Management, ideally within the healthcare sector. Proficiency in Jira, Confluence, and a strong technical understanding of complex IT systems are essential.
Experience Required
Minimum 5 year(s)
Projektassistenz (all genders) at LABLIONS software & solutions GmbH
Karlsruhe, Baden-Württemberg, Germany - Full Time
Skills Needed
Project Management, Ms Office, Jira, Confluence, Linux, Prince 2, Project Documentation, Communication Skills, Organization
Specialization
Requires a degree or vocational training in IT or laboratory sciences (e.g., MTA, BTA, CTA). Proficiency in MS Office is required, with Jira, Confluence, and Linux knowledge being advantageous.
Head Of Sales (w/m/d) at CLOUDPILOTS Software & Consulting GmbH
Cologne, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Sales Strategy, Leadership, Networking, Pipeline Management, Reporting, Go To Market Strategy, It Professional Services, Market Analysis, Stakeholder Management, German (C Level), English (Fluent)
Specialization
Requires at least five years of proven leadership experience in IT professional services or a similar field. Must possess deep market insights into regulated sectors, banking, or insurance, and be fluent in both German and English.
Experience Required
Minimum 5 year(s)
Senior Solution Architect - AI (w/m/d) at CLOUDPILOTS Software & Consulting GmbH
Cologne, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Generative Ai Architecture, Large Language Models, Retrieval Augmented Generation, Vector Databases, Agentic Systems, Fine Tuning, Google Cloud Platform, Aws, Terraform, Git, Software Engineering, Cloud Architecture, Data Pipelines, Pre Sales, Stakeholder Management, German Language Proficiency
Specialization
Deep expertise in GenAI architectures, LLMs, and cloud platforms (GCP or AWS) is required. Candidates must have experience implementing enterprise-grade AI solutions and possess strong communication skills in German.
Experience Required
Minimum 5 year(s)
Webdesigner (m/w/d) at betzemeier automotive software GmbH & Co. KG
Neutraubling, Bavaria, Germany - Full Time
Skills Needed
Figma, Ui/Ux Design, Html, Css, Javascript, React, Tailwind, Ai Tools, Graphic Design, Image Editing, Logo Creation, Corporate Design, Responsive Design, Typography, Visual Communication, German Language
Specialization
Candidates should have proficiency in Figma and a basic understanding of modern frontend technologies like HTML, CSS, and React. A strong affinity for AI tools, a proactive mindset, and fluent German language skills are required.
Experience Required
Minimum 2 year(s)
Project Manager - ERP (w/m/d) at B.i.Team Gesellschaft für Softwareberatung mbH
Munich, Bavaria, Germany - Full Time
Skills Needed
Project Management, Erp Implementation, Stakeholder Communication, Budget Management, Scope Management, Microsoft Dynamics 365 Business Central, Team Leadership, Concept Development, Solution Design, Pmi, Gpm, Quality Gates
Specialization
Requires several years of practical experience in IT project management and team leadership, ideally with certifications like GPM or PMI. Knowledge of Microsoft Dynamics 365 Business Central is preferred, along with strong communication and motivational skills.
Experience Required
Minimum 2 year(s)
AI Engineer (m/w/d) at betzemeier automotive software GmbH & Co. KG
Minden, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Ai Engineering, Llms, Multi Agent Systems, Context Engineering, Rag, Vector Databases, Node.Js, Typescript, Python, Api Design, Docker, Kubernetes, Ci/Cd, Sql, Nosql, Observability
Specialization
Requires professional experience in software development using Node.js, TypeScript, or Python, along with practical experience with LLMs and AI frameworks like LangChain. Candidates should understand multi-agent architectures, cloud-native infrastructure, and modern API design.
Experience Required
Minimum 2 year(s)
Fachexperte Finanzbuchhaltung (m/w/d) at betzemeier automotive software GmbH & Co. KG
Minden, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Financial Accounting, Erp Software, Process Analysis, Quality Assurance, Customer Support, Business Process Optimization, Documentation, Analytical Thinking, Communication, Digitalization
Specialization
Requires a vocational qualification as a tax assistant, financial accountant, or similar commercial training with practical experience in financial accounting. Candidates should possess strong software affinity, analytical skills, and a desire to work in a digital environment.
Experience Required
Minimum 2 year(s)
Fachexperte Finanzbuchhaltung (m/w/d) at betzemeier automotive software GmbH & Co. KG
Minden, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Financial Accounting, Erp Software, Process Analysis, Quality Assurance, Customer Support, Business Process Mapping, Digitalization, Analytical Thinking, Communication, Problem Solving
Specialization
Requires a vocational qualification as a tax assistant, financial accountant, or similar commercial training with practical experience in financial accounting. Candidates should possess strong software affinity, analytical skills, and a desire to work in a digital environment.
Experience Required
Minimum 2 year(s)
Sales Assistant - Sales Support / Inside Sales (m/w/d) at B.i.Team Gesellschaft für Softwareberatung mbH
Karlsruhe, Baden-Württemberg, Germany - Full Time
Skills Needed
Inside Sales, Sales Support, Order Processing, Invoicing, Customer Relationship Management, It Affinity, Digital Office Tools, Project Management, Campaign Support
Specialization
Candidates should have a passion for sales and previous experience in Inside Sales. Proficiency with IT and standard digital office tools is required.
Experience Required
Minimum 2 year(s)
Node.js Developer goes AI (m/w/d) at betzemeier automotive software GmbH & Co. KG
Minden, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Node.Js, Typescript, Ai Integration, Api Development, Event Driven Architecture, Microservices, Rest, Graphql, Gitlab, Ci/Cd, Docker, Kubernetes, Sql, Nosql, Observability, Backend Development
Specialization
Candidates should have experience in backend development with Node.js/TypeScript and a strong understanding of REST, GraphQL, and cloud architectures. Knowledge of DevOps tools like Docker and Kubernetes, as well as an interest in AI and automation, is required.
Experience Required
Minimum 2 year(s)
Customer Service Manager (all genders) ab 01.01.2027 at LABLIONS software & solutions GmbH
Dietkirch, Bavaria, Germany -
Full Time


Start Date

Immediate

Expiry Date

05 Oct, 26

Salary

0.0

Posted On

07 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Key Account Management, Support Operations Management, Escalation Management, Process Optimization, SLA Management, Jira, Confluence, Technical Affinity, Customer Success, Service Delivery, Communication Skills, Organizational Skills, Prioritization, Team Leadership, Reporting, Healthcare IT

Industry

Information Technology & Services

Description
Deine Aufgaben Als Customer Service Manager (m/w/d) verantwortest du die strategische Betreuung unserer Key Accounts und steuerst den gesamten Supportbetrieb. Du berichtest direkt an den COO, agierst als zentrale Eskalationsinstanz und gestaltest aktiv die Weiterentwicklung unserer Service- und Supportprozesse. Strategisches Key Account Management Zentrale Verantwortung für die wichtigsten Kundenbeziehungen in enger Abstimmung mit Support-, Entwicklungs- und Professional-Services-Teams Aufbau nachhaltiger, partnerschaftlicher Beziehungen auf Entscheiderebene zur Sicherstellung von Kundenzufriedenheit und langfristiger Kundenbindung Proaktive Identifikation von Risiken, Optimierungspotenzialen und Wachstumschancen in bestehenden Accounts Steuerung des Supportbetriebs Fachliche Steuerung des Supportgeschehens inkl. Unterstützung des Teamleads Support Priorisierung eingehender Supportanfragen nach Dringlichkeit und Business Impact Analyse und Überwachung des Ticketaufkommens bei Key Accounts sowie konsequente Nachverfolgung bis zur Lösung Lead im Eskalationsmanagement: Entwicklung und Umsetzung tragfähiger Lösungsstrategien unter Zeitdruck Prozess- & Qualitätsentwicklung Systematische Identifikation und Umsetzung von Verbesserungen in Support- und Serviceprozessen Sicherstellung termingerechter Umsetzung vereinbarter Maßnahmen und SLAs Erstellung aussagekräftiger Reports und Statusupdates für Kunden und Management Dein Profil Mehrjährige Erfahrung in einer kundenorientierten Rolle, z. B. Customer Success, Service Delivery, IT-Support oder Technical Account Management idealerweise im Healthcare-Umfeld Kundenorientiertes Denken und souveränes Auftreten Fundierte Kenntnisse im Umgang mit Ticket- und Wissensmanagement-Systemen, insbesondere Jira und Confluence Ausgeprägte technische Affinität und Verständnis für komplexe IT-Systeme Starke Kommunikations- und Organisationsfähigkeiten Fähigkeit, Prioritäten in einem dynamischen Umfeld klar zu setzen Idealerweise erste Erfahrungen in der Führung von Teams Warum wir? Je nachdem kannst du remote, hybrid oder bei uns im Büro arbeiten Kombiniere Urlaub mit Arbeit: Nutze bis zu 20 Arbeitstage Workation in der EU Flexible Arbeitszeiten, die auf deine persönliche und familiäre Situation passen und natürlich ein Gleitzeitkonto eGymWellpass und Corporate Benefits Betriebliche Altersvorsorge Teamevents für Bier- und Wassertrinker, Veganer, Allergiker oder Alles-Esser – bei uns ist Jeder und Jede willkommen, ob alt oder jung, laut oder leise, bairisch oder nicht – unsere „Come as you are“-Mentalität ist Teil unserer Identität und, und , und… Werde Teil unseres Rudels – entwickle mit uns die Zukunft der Labor-IT! Deine Chance auf eine löwenstarke Karriere! About us Die LABLIONS software & solutions GmbH ist ein führender Anbieter digitaler Lösungen für medizinische Labore. Unser Unternehmen entstand 2024 aus dem Zusammenschluss der renommierten Firmen MELOS, MDN und AB+M – gemeinsam blicken wir auf über 70 Jahre Branchenerfahrung zurück. Unser Portfolio umfasst modernste Laborinformationssysteme (LIS), E-Health-Lösungen, Order-Entry-Portale, Befund-Apps sowie Systeme zur Auftragsdatenerfassung und Prozessoptimierung. Mit rund 100 Mitarbeitenden an mehreren Standorten gestalten wir die Digitalisierung im Gesundheitswesen aktiv mit und tragen maßgeblich zur Effizienz- und Qualitätssteigerung in Laborprozessen bei.
Responsibilities
Responsible for the strategic management of key accounts and the overall steering of support operations, reporting directly to the COO. This includes managing escalations, optimizing service processes, and ensuring customer satisfaction through sustainable partnerships.
Customer Service Manager (all genders) ab 01.01.2027 at LABLIONS software & solutions GmbH
Dietkirch, Bavaria, Germany - Full Time
Skills Needed
Key Account Management, Support Operations Management, Escalation Management, Process Optimization, Sla Management, Jira, Confluence, Technical Affinity, Customer Success, Service Delivery, Communication Skills, Organizational Skills, Prioritization, Team Leadership, Reporting, Healthcare It
Specialization
Requires several years of experience in customer-oriented roles such as Customer Success or Technical Account Management, ideally within the healthcare sector. Proficiency in Jira, Confluence, and a strong technical understanding of complex IT systems are essential.
Experience Required
Minimum 5 year(s)
Projektassistenz (all genders) at LABLIONS software & solutions GmbH
Karlsruhe, Baden-Württemberg, Germany - Full Time
Skills Needed
Project Management, Ms Office, Jira, Confluence, Linux, Prince 2, Project Documentation, Communication Skills, Organization
Specialization
Requires a degree or vocational training in IT or laboratory sciences (e.g., MTA, BTA, CTA). Proficiency in MS Office is required, with Jira, Confluence, and Linux knowledge being advantageous.
Head Of Sales (w/m/d) at CLOUDPILOTS Software & Consulting GmbH
Cologne, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Sales Strategy, Leadership, Networking, Pipeline Management, Reporting, Go To Market Strategy, It Professional Services, Market Analysis, Stakeholder Management, German (C Level), English (Fluent)
Specialization
Requires at least five years of proven leadership experience in IT professional services or a similar field. Must possess deep market insights into regulated sectors, banking, or insurance, and be fluent in both German and English.
Experience Required
Minimum 5 year(s)
Senior Solution Architect - AI (w/m/d) at CLOUDPILOTS Software & Consulting GmbH
Cologne, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Generative Ai Architecture, Large Language Models, Retrieval Augmented Generation, Vector Databases, Agentic Systems, Fine Tuning, Google Cloud Platform, Aws, Terraform, Git, Software Engineering, Cloud Architecture, Data Pipelines, Pre Sales, Stakeholder Management, German Language Proficiency
Specialization
Deep expertise in GenAI architectures, LLMs, and cloud platforms (GCP or AWS) is required. Candidates must have experience implementing enterprise-grade AI solutions and possess strong communication skills in German.
Experience Required
Minimum 5 year(s)
Webdesigner (m/w/d) at betzemeier automotive software GmbH & Co. KG
Neutraubling, Bavaria, Germany - Full Time
Skills Needed
Figma, Ui/Ux Design, Html, Css, Javascript, React, Tailwind, Ai Tools, Graphic Design, Image Editing, Logo Creation, Corporate Design, Responsive Design, Typography, Visual Communication, German Language
Specialization
Candidates should have proficiency in Figma and a basic understanding of modern frontend technologies like HTML, CSS, and React. A strong affinity for AI tools, a proactive mindset, and fluent German language skills are required.
Experience Required
Minimum 2 year(s)
Project Manager - ERP (w/m/d) at B.i.Team Gesellschaft für Softwareberatung mbH
Munich, Bavaria, Germany - Full Time
Skills Needed
Project Management, Erp Implementation, Stakeholder Communication, Budget Management, Scope Management, Microsoft Dynamics 365 Business Central, Team Leadership, Concept Development, Solution Design, Pmi, Gpm, Quality Gates
Specialization
Requires several years of practical experience in IT project management and team leadership, ideally with certifications like GPM or PMI. Knowledge of Microsoft Dynamics 365 Business Central is preferred, along with strong communication and motivational skills.
Experience Required
Minimum 2 year(s)
AI Engineer (m/w/d) at betzemeier automotive software GmbH & Co. KG
Minden, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Ai Engineering, Llms, Multi Agent Systems, Context Engineering, Rag, Vector Databases, Node.Js, Typescript, Python, Api Design, Docker, Kubernetes, Ci/Cd, Sql, Nosql, Observability
Specialization
Requires professional experience in software development using Node.js, TypeScript, or Python, along with practical experience with LLMs and AI frameworks like LangChain. Candidates should understand multi-agent architectures, cloud-native infrastructure, and modern API design.
Experience Required
Minimum 2 year(s)
Fachexperte Finanzbuchhaltung (m/w/d) at betzemeier automotive software GmbH & Co. KG
Minden, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Financial Accounting, Erp Software, Process Analysis, Quality Assurance, Customer Support, Business Process Optimization, Documentation, Analytical Thinking, Communication, Digitalization
Specialization
Requires a vocational qualification as a tax assistant, financial accountant, or similar commercial training with practical experience in financial accounting. Candidates should possess strong software affinity, analytical skills, and a desire to work in a digital environment.
Experience Required
Minimum 2 year(s)
Fachexperte Finanzbuchhaltung (m/w/d) at betzemeier automotive software GmbH & Co. KG
Minden, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Financial Accounting, Erp Software, Process Analysis, Quality Assurance, Customer Support, Business Process Mapping, Digitalization, Analytical Thinking, Communication, Problem Solving
Specialization
Requires a vocational qualification as a tax assistant, financial accountant, or similar commercial training with practical experience in financial accounting. Candidates should possess strong software affinity, analytical skills, and a desire to work in a digital environment.
Experience Required
Minimum 2 year(s)
Sales Assistant - Sales Support / Inside Sales (m/w/d) at B.i.Team Gesellschaft für Softwareberatung mbH
Karlsruhe, Baden-Württemberg, Germany - Full Time
Skills Needed
Inside Sales, Sales Support, Order Processing, Invoicing, Customer Relationship Management, It Affinity, Digital Office Tools, Project Management, Campaign Support
Specialization
Candidates should have a passion for sales and previous experience in Inside Sales. Proficiency with IT and standard digital office tools is required.
Experience Required
Minimum 2 year(s)
Node.js Developer goes AI (m/w/d) at betzemeier automotive software GmbH & Co. KG
Minden, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Node.Js, Typescript, Ai Integration, Api Development, Event Driven Architecture, Microservices, Rest, Graphql, Gitlab, Ci/Cd, Docker, Kubernetes, Sql, Nosql, Observability, Backend Development
Specialization
Candidates should have experience in backend development with Node.js/TypeScript and a strong understanding of REST, GraphQL, and cloud architectures. Knowledge of DevOps tools like Docker and Kubernetes, as well as an interest in AI and automation, is required.
Experience Required
Minimum 2 year(s)
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