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Software Jobs in Germany

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CUSTOMER SUPPORT ENGINEER (M/W/D) at Wilken Software Group
Ulm, Baden-Württemberg, Germany - Full Time
Skills Needed
Ticket Based Customer Support, Saas Infrastructure, Cloud Infrastructure, Api Troubleshooting, Log Analysis, Error Diagnosis, Knowledge Management, Process Automation, Playbook Creation, Asynchronous Communication, Technical Documentation, System Configuration
Specialization
Candidates need several years of experience in SaaS or Cloud application support with strong analytical skills for reproducible error diagnosis. Proficiency in handling APIs, system logs, and the ability to proactively develop standardized workflows is required.
Experience Required
Minimum 2 year(s)
SYSTEM ENGINEER / SYSTEMADMINISTRATOR (M/W/D) at Wilken Software Group
Ulm, Baden-Württemberg, Germany - Full Time
Skills Needed
Server Administration, Virtualization, Storage Management, Backup Infrastructure, It Monitoring, Windows Server, Active Directory, Exchange, Pki
Specialization
Requires a completed IT vocational training or a comparable degree in IT. Candidates should possess knowledge of server operating systems, virtualization, and experience with Windows Server, Active Directory, and Exchange.
Experience Required
Minimum 2 year(s)
Validation Engineer Automotive at CONTACT Software GmbH
Munich, Alberta, Germany - Full Time
Skills Needed
N/A
SCRUM MASTER / TEAM COACH (M/W/D) - STANDORT GREVEN at Wilken Software Group
Greven, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Scrum, Agile Coaching, Team Coaching, Stakeholder Management, Scaled Agile Frameworks, Software Development Knowledge, Jira, Miro, Confluence, Facilitation, Mentoring, Conflict Resolution
Specialization
Candidates should have several years of experience as a Scrum Master, specifically in organizations undergoing agile transformation. Proficiency in Scrum, scaled agile frameworks, and tools like Jira and Confluence is required, ideally paired with a background in software development.
Experience Required
Minimum 2 year(s)
MITARBEITER OFFICE MANAGEMENT & EMPFANG (M/W/D) at Wilken Software Group
Greven, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Office Management, Reception, Administrative Support, Event Organization, Ms Office, Customer Service, Cash Book Management, Invoice Verification, Organizational Skills, German Language Proficiency
Specialization
Requires a completed commercial vocational training or a comparable qualification with a strong service orientation. Proficiency in MS Office and good written and spoken German language skills are essential.
Customer Success Manager (f/d/m) at Flowers-Software GmbH
Munich, Bavaria, Germany - Full Time
Skills Needed
Customer Success Management, Key Account Management, Project Management, Saas, Crm Systems, Hubspot, Customer Onboarding, Upselling, Workshop Facilitation, German Language, English Language, Presentation Skills, Negotiation, Communication, Workflow Optimization
Specialization
Requires professional experience in Customer Success, Account Management, or Project Management, preferably within the IT/SaaS industry. Candidates must possess strong communication skills in both German and English and be proficient with CRM systems like Hubspot.
Experience Required
Minimum 2 year(s)
SENIOR PEOPLE OPERATIONS PARTNER (M/W/D) – HR SYSTEMS, AUTOMATION & REWARD at Wilken Software Group
Ulm, Baden-Württemberg, Germany - Full Time
Skills Needed
People Operations, Hr Systems Administration, Personio, Process Automation, Ai Implementation, Reward & Compensation, Hr Business Partnering, Process Optimization, Data Quality Management, Stakeholder Management, Hr Analytics, Employee Lifecycle Management
Specialization
Candidates need several years of experience as a Senior HRBP or in People Operations, with strong proficiency in HR systems (ideally Personio) and AI application. Fluency in German and good English skills are required, along with a structured approach to process design.
Experience Required
Minimum 5 year(s)
HEAD OF VALUE MANAGEMENT OFFICE / CORPORATE TRANSFORMATION LEAD (M/W/D) at Wilken Software Group
Ulm, Baden-Württemberg, Germany - Full Time
Skills Needed
Lean Portfolio Management, Portfolio Governance, Agile Operating Models, Safe, Agile Release Train, Stakeholder Management, Systemic Thinking, Leadership, Coaching, Software Development Understanding, Moderation, Corporate Transformation
Specialization
Requires several years of experience in Lean Portfolio Management, agile operating models, and leadership of agile coaches or RTEs. Must possess strong systemic thinking skills and the ability to moderate complex decision-making processes at the executive level.
Experience Required
Minimum 5 year(s)
PRAKTIKUM IM BEREICH PERSONALENTWICKLUNG / ORGANISATIONSENTWICKLUNG at Wilken Software Group
Ulm, Baden-Württemberg, Germany - Full Time
Skills Needed
Personnel Development, Organizational Development, Project Planning, Workshop Moderation, Digital Learning Platforms, Ai Tools For Hr, Communication, Empathy, German Language, English Language
Specialization
Currently pursuing a degree in humanities, social sciences, or business administration with a focus on HR or psychology. Ideally possesses initial HR experience through internships and demonstrates strong communication skills in German and English.
Front-End-Entwickler at CPU Software House AG
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
IT-Projektmanager at Gentics Software GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
IT Project Manager at Gentics Software GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
IT-Projektmanager at Gentics Software GmbH
Hamburg, Berlin, Germany - Full Time
Skills Needed
N/A
Business Analyst at CPU Software House AG
berlin, Berlin, Germany - Full Time
Skills Needed
N/A
IT-SERVICE COORDINATOR (M/W/D) at Wilken Software Group
Ulm, Baden-Württemberg, Germany - Full Time
Skills Needed
Technical Pre Sales, It Consulting, It Architecture, Contract Management, Sla Definition, Business Analysis, Solution Architecture, Customer Relationship Management, Financial Controlling, Margin Calculation, Service Delivery, Cloud & Hosting
Specialization
Requires a degree in (Business) Informatics, Business Administration, or a similar qualification with deep IT understanding. Professional experience in technical pre-sales or IT consulting is necessary, along with knowledge of IT architectures and contract management.
Experience Required
Minimum 2 year(s)
BUSINESS DEVELOPER (M/W/D) - SCHWERPUNKT PARTNER & SALES at Wilken Software Group
Ulm, Baden-Württemberg, Germany - Full Time
Skills Needed
Business Development, Partner Management, Sales Strategy, Market Analysis, Stakeholder Management, Contract Negotiation, Networking, Lead Qualification, Strategic Thinking, Consulting, Energy Industry Knowledge, Communication Skills
Specialization
Candidates should have experience in business development, consulting, or sales, ideally within the IT and energy industry. Strong communication skills, a hands-on mentality, and a willingness to travel within Germany are required.
Experience Required
Minimum 2 year(s)
IT SERVICE DELIVERY MANAGER (M/W/D) at Wilken Software Group
Ulm, Baden-Württemberg, Germany - Full Time
Skills Needed
Technical Pre Sales, It Consulting, Service Delivery Management, Solution Architecture, Contract Management, Sla Definition, Cloud & Hosting, Business Development, It Architecture, Financial Controlling, Customer Relationship Management, Technical Account Management
Specialization
Requires a degree in (Business) Informatics, Business Administration, or a similar qualification with deep IT understanding. Candidates must have several years of experience in technical pre-sales or IT consulting, with strong knowledge of IT architectures and contract management (SLAs).
Experience Required
Minimum 2 year(s)
IT Project Manager at Gentics Software GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
IT Project Manager at Gentics Software GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
AI Engineer at Caixa Mágica Software
berlin, Berlin, Germany - Full Time
Skills Needed
N/A
CUSTOMER SUPPORT ENGINEER (M/W/D) at Wilken Software Group
Ulm, Baden-Württemberg, Germany -
Full Time

Start Date

Immediate

Expiry Date

07 Sep, 26

Salary

0.0

Posted On

09 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Ticket-based Customer Support, SaaS Infrastructure, Cloud Infrastructure, API Troubleshooting, Log Analysis, Error Diagnosis, Knowledge Management, Process Automation, Playbook Creation, Asynchronous Communication, Technical Documentation, System Configuration

Industry

Information Technology & Services

Description
DEINE MISSION BEI UNS Als erfahrener Support Professional (m/w/d) kennst du die Dynamik moderner Cloud- und SaaS-Infrastrukturen und hebst unseren Kundensupport aufs nächste Level. Du übernimmst von Anfang an Eigenverantwortung für komplexe Fragestellungen, treibst die Standardisierung unserer Prozesse voran und gestaltest unser rein asynchrones Support-Umfeld proaktiv mit. Bei uns findest du den Freiraum, deine tiefere technische Expertise voll einzubringen und strategische Impulse zu setzen. Ticketbasiertes Arbeiten im Fokus: Qualifizierte Annahme, Klassifikation und Priorisierung komplexer Kundenanfragen über unser zentrales Kundenportal. Du agierst in einem vollständig ticketbasierten, asynchronen Support-Modell – ganz ohne klassischen telefonischen Kanal. Strukturierte Fehlerdiagnose: Selbstständige Diagnose und nachhaltige Lösung von anspruchsvollen Anfragen anhand strukturierter Tickets (u. a. Reproduktion von Fehlern, präzise Analyse von Expected vs. Actual sowie gezielte Nutzung von System-Logs). Prozess-Gestaltung & Skalierung: Konsequente Anwendung sowie das aktive Schreiben, Optimieren und Automatisieren von Playbooks, Runbooks und Guided Workflows zur Gewährleistung einer standardisierten, effizienten und skalierbaren Problemlösung. Wissensmanagement & Self-Service: Aktiver Aufbau und strategische Pflege von Knowledge Articles sowie Optimierung unserer Self-Service-Angebote zur gezielten Reduktion wiederkehrender Standardanfragen. Enge Feedback-Schleife: Enger und kontinuierlicher Austausch mit unserem Product & Development Team zur frühzeitigen Identifikation von Fehlermustern, Produktlücken und allgemeinen Optimierungspotenzialen. JOIN US ON THIS MISSION TECH-STACK DAS BRINGST DU MIT Mehrjährige, fundierte Erfahrung im ticketbasierten Customer Support oder Application Support im Umfeld von modernen SaaS- bzw. Cloud-Produkten. Fundierte Praxis im Umgang mit modernen Ticketsystemen sowie eine routinierte, saubere und nachvollziehbare Dokumentation komplexer Fälle. Starke analytische Fähigkeiten und eine strukturierte, methodische Herangehensweise bei der reproduzierbaren Fehlerdiagnose in Cloud-Infrastrukturen. Tiefgehendes technisches Verständnis (z. B. im Bereich von APIs, Logs, Fehlercodes und komplexen Systemkonfigurationen). Die Fähigkeit und das Mindset, vordefinierte Standardprozesse (wie Playbooks und Runbooks) konsequent anzuwenden, diese aber vor allem proaktiv weiterzuentwickeln und zu automatisieren. Nice-to-have: Erfahrung mit Portal-first-Ansätzen, dem Aufbau strukturierter Knowledge Bases sowie dem Arbeiten in agilen Teams (z. B. nach Scrum oder Kanban). YOUR PROFILE DAS ERWARTET DICH BEI UNS WHAT TO EXPECT FROM US BENEFITS Flexible Arbeitszeitmodelle für mehr Freiraum in Deinem Alltag Mobiles Arbeiten - wir bieten Dir die Möglichkeit im Homeoffice zu arbeiten Modernes Arbeitsumfeld, das produktives und angenehmes Arbeiten ermöglicht Individuelle Weiterbildungsmöglichkeiten für Deine persönliche und fachliche Entwicklung Sportliche und soziale Events, die den Teamspirit stärken Gesundheits- und Nachhaltigkeitsangebote, die Dich und Deine Zukunft unterstützen Hier geht’s zu unseren Benefits. About us Die Wilken Software Group - ein Ort, an dem über 700 kluge Köpfe gemeinsam Großes schaffen. Als führender Technologiepartner für die Versorgungswirtschaft, das Gesundheitswesen und soziale Einrichtungen entwickeln wir digitale Lösungen, die zählen – und weit darüber hinausgehen. Connecting Minds ist unser Versprechen: Wir glauben an die Kraft der Gedanken und an Menschen, die zusammenkommen, um die Welt von morgen zu gestalten. Als unabhängiges Unternehmen mit einer Stiftung im Rücken handeln wir mutig, nachhaltig und im Sinne der Gesellschaft. Wenn du eine Umgebung suchst, in der deine Ideen etwas bewirken, dann bist du bei uns genau richtig. Gestalte mit uns das Übermorgen – dein Beitrag macht den Unterschied.
Responsibilities
The role focuses on managing complex customer inquiries via an asynchronous, ticket-based system without phone support. Responsibilities include diagnosing technical errors, optimizing support playbooks, and collaborating with product teams to identify product gaps.
CUSTOMER SUPPORT ENGINEER (M/W/D) at Wilken Software Group
Ulm, Baden-Württemberg, Germany - Full Time
Skills Needed
Ticket Based Customer Support, Saas Infrastructure, Cloud Infrastructure, Api Troubleshooting, Log Analysis, Error Diagnosis, Knowledge Management, Process Automation, Playbook Creation, Asynchronous Communication, Technical Documentation, System Configuration
Specialization
Candidates need several years of experience in SaaS or Cloud application support with strong analytical skills for reproducible error diagnosis. Proficiency in handling APIs, system logs, and the ability to proactively develop standardized workflows is required.
Experience Required
Minimum 2 year(s)
SYSTEM ENGINEER / SYSTEMADMINISTRATOR (M/W/D) at Wilken Software Group
Ulm, Baden-Württemberg, Germany - Full Time
Skills Needed
Server Administration, Virtualization, Storage Management, Backup Infrastructure, It Monitoring, Windows Server, Active Directory, Exchange, Pki
Specialization
Requires a completed IT vocational training or a comparable degree in IT. Candidates should possess knowledge of server operating systems, virtualization, and experience with Windows Server, Active Directory, and Exchange.
Experience Required
Minimum 2 year(s)
Validation Engineer Automotive at CONTACT Software GmbH
Munich, Alberta, Germany - Full Time
Skills Needed
N/A
SCRUM MASTER / TEAM COACH (M/W/D) - STANDORT GREVEN at Wilken Software Group
Greven, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Scrum, Agile Coaching, Team Coaching, Stakeholder Management, Scaled Agile Frameworks, Software Development Knowledge, Jira, Miro, Confluence, Facilitation, Mentoring, Conflict Resolution
Specialization
Candidates should have several years of experience as a Scrum Master, specifically in organizations undergoing agile transformation. Proficiency in Scrum, scaled agile frameworks, and tools like Jira and Confluence is required, ideally paired with a background in software development.
Experience Required
Minimum 2 year(s)
MITARBEITER OFFICE MANAGEMENT & EMPFANG (M/W/D) at Wilken Software Group
Greven, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Office Management, Reception, Administrative Support, Event Organization, Ms Office, Customer Service, Cash Book Management, Invoice Verification, Organizational Skills, German Language Proficiency
Specialization
Requires a completed commercial vocational training or a comparable qualification with a strong service orientation. Proficiency in MS Office and good written and spoken German language skills are essential.
Customer Success Manager (f/d/m) at Flowers-Software GmbH
Munich, Bavaria, Germany - Full Time
Skills Needed
Customer Success Management, Key Account Management, Project Management, Saas, Crm Systems, Hubspot, Customer Onboarding, Upselling, Workshop Facilitation, German Language, English Language, Presentation Skills, Negotiation, Communication, Workflow Optimization
Specialization
Requires professional experience in Customer Success, Account Management, or Project Management, preferably within the IT/SaaS industry. Candidates must possess strong communication skills in both German and English and be proficient with CRM systems like Hubspot.
Experience Required
Minimum 2 year(s)
SENIOR PEOPLE OPERATIONS PARTNER (M/W/D) – HR SYSTEMS, AUTOMATION & REWARD at Wilken Software Group
Ulm, Baden-Württemberg, Germany - Full Time
Skills Needed
People Operations, Hr Systems Administration, Personio, Process Automation, Ai Implementation, Reward & Compensation, Hr Business Partnering, Process Optimization, Data Quality Management, Stakeholder Management, Hr Analytics, Employee Lifecycle Management
Specialization
Candidates need several years of experience as a Senior HRBP or in People Operations, with strong proficiency in HR systems (ideally Personio) and AI application. Fluency in German and good English skills are required, along with a structured approach to process design.
Experience Required
Minimum 5 year(s)
HEAD OF VALUE MANAGEMENT OFFICE / CORPORATE TRANSFORMATION LEAD (M/W/D) at Wilken Software Group
Ulm, Baden-Württemberg, Germany - Full Time
Skills Needed
Lean Portfolio Management, Portfolio Governance, Agile Operating Models, Safe, Agile Release Train, Stakeholder Management, Systemic Thinking, Leadership, Coaching, Software Development Understanding, Moderation, Corporate Transformation
Specialization
Requires several years of experience in Lean Portfolio Management, agile operating models, and leadership of agile coaches or RTEs. Must possess strong systemic thinking skills and the ability to moderate complex decision-making processes at the executive level.
Experience Required
Minimum 5 year(s)
PRAKTIKUM IM BEREICH PERSONALENTWICKLUNG / ORGANISATIONSENTWICKLUNG at Wilken Software Group
Ulm, Baden-Württemberg, Germany - Full Time
Skills Needed
Personnel Development, Organizational Development, Project Planning, Workshop Moderation, Digital Learning Platforms, Ai Tools For Hr, Communication, Empathy, German Language, English Language
Specialization
Currently pursuing a degree in humanities, social sciences, or business administration with a focus on HR or psychology. Ideally possesses initial HR experience through internships and demonstrates strong communication skills in German and English.
Front-End-Entwickler at CPU Software House AG
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
IT-Projektmanager at Gentics Software GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
IT Project Manager at Gentics Software GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
IT-Projektmanager at Gentics Software GmbH
Hamburg, Berlin, Germany - Full Time
Skills Needed
N/A
Business Analyst at CPU Software House AG
berlin, Berlin, Germany - Full Time
Skills Needed
N/A
IT-SERVICE COORDINATOR (M/W/D) at Wilken Software Group
Ulm, Baden-Württemberg, Germany - Full Time
Skills Needed
Technical Pre Sales, It Consulting, It Architecture, Contract Management, Sla Definition, Business Analysis, Solution Architecture, Customer Relationship Management, Financial Controlling, Margin Calculation, Service Delivery, Cloud & Hosting
Specialization
Requires a degree in (Business) Informatics, Business Administration, or a similar qualification with deep IT understanding. Professional experience in technical pre-sales or IT consulting is necessary, along with knowledge of IT architectures and contract management.
Experience Required
Minimum 2 year(s)
BUSINESS DEVELOPER (M/W/D) - SCHWERPUNKT PARTNER & SALES at Wilken Software Group
Ulm, Baden-Württemberg, Germany - Full Time
Skills Needed
Business Development, Partner Management, Sales Strategy, Market Analysis, Stakeholder Management, Contract Negotiation, Networking, Lead Qualification, Strategic Thinking, Consulting, Energy Industry Knowledge, Communication Skills
Specialization
Candidates should have experience in business development, consulting, or sales, ideally within the IT and energy industry. Strong communication skills, a hands-on mentality, and a willingness to travel within Germany are required.
Experience Required
Minimum 2 year(s)
IT SERVICE DELIVERY MANAGER (M/W/D) at Wilken Software Group
Ulm, Baden-Württemberg, Germany - Full Time
Skills Needed
Technical Pre Sales, It Consulting, Service Delivery Management, Solution Architecture, Contract Management, Sla Definition, Cloud & Hosting, Business Development, It Architecture, Financial Controlling, Customer Relationship Management, Technical Account Management
Specialization
Requires a degree in (Business) Informatics, Business Administration, or a similar qualification with deep IT understanding. Candidates must have several years of experience in technical pre-sales or IT consulting, with strong knowledge of IT architectures and contract management (SLAs).
Experience Required
Minimum 2 year(s)
IT Project Manager at Gentics Software GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
IT Project Manager at Gentics Software GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
AI Engineer at Caixa Mágica Software
berlin, Berlin, Germany - Full Time
Skills Needed
N/A