Req Id: 425710
At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.
We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.
Join us. You belong at Bell.
On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.
At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

SUMMARY

The candidate will have a minimum of five years of experience and will be able to develop software and/or integrate technological solutions.

CRITICAL QUALIFICATIONS

• Knowledge of contact center solutions or product suites from one or more of the following vendors: Genesys, NICE, Google, and/or AWS, as well as CRM.
• Ability to develop applications or interfaces for technological solutions.
• Ability to integrate applications into technological systems or solutions.
• Capability to work as a team and interact with customers to ensure their satisfaction throughout the entire project delivery cycle.
• Client-oriented, with experience demonstrating an ability to deliver solutions according to customer expectations.
• Strong experience with a combination of the following technologies: JavaScript, HTML, CSS, Java or C#, AWS, Google Cloud, or Azure. (DevOps, Python, C++, SQL, Go, VXML, and Vue.js are assets).
• Good ability to diagnose application problems and related network issues.

Other Requirements / Qualifications

• Education in Computer Science or a related field.
• Bilingual in French and English (spoken and written).
• Ability to obtain Federal Government security clearance.

PREFERRED QUALIFICATIONS

• Decisive Problem Solver: Proactively addresses challenges with immediate and effective action.
• Strategic and Adaptable Thinker: Analyzes problems comprehensively, incorporating new information and perspectives to develop innovative solutions.
• Effective and Empathetic Communicator: Tailors communication style and content to resonate with diverse audiences and achieve optimal understanding.
• Highly Adaptable and Resourceful: Masters new situations, demonstrating skillful responsiveness to evolving demands.
• Collaborative Team Builder: Actively challenges divisive thinking and fosters a shared sense of purpose.
• Dedicated Mentor and Coach: Invests in the growth of others by providing guidance, support, and mentorship.
  

  LI-SS1

Adequate knowledge of French is required for positions in Quebec.

KEY RESPONSIBILITIES

• Develop solutions to interact with databases and REST services.
• Integrate contact center solutions or in-house applications.
• Acquire knowledge of contact center solution features through training and support programs.
• Participate in functional analysis to define business requirements.
• Work closely with colleagues to deliver complex contact center solutions.
• Participate, primarily in an Agile mode, in the development and/or integration of contact center solutions.

PLEASE APPLY DIRECTLY ONLINE TO BE CONSIDERED FOR THIS ROLE. APPLICATIONS THROUGH EMAIL WILL NOT BE ACCEPTED.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you’ll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you’ll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.
Created: Canada, ON, Toronto
Bell, one of Canada’s Top 100 Employers