EMPLOYER DESCRIPTION:

Datum Tech is a forward-thinking software company specialising in innovative digital solutions for clients across a range of industries. We pride ourselves on being a small, close-knit team where collaboration and adaptability are key. Our working environment is versatile and fast-paced, offering team members the chance to contribute across multiple areas of the software lifecycle. We value proactive individuals who are eager to learn, take initiative, and thrive in a setting where priorities can shift day to day. At Datum Tech, you’ll be supported in developing your technical skills-particularly in .NET and C# while growing within a company that encourages continuous improvement and shared success.

DESIRABLE SKILLS:

• Basic knowledge of C# and .NET programming.
• Strong communication skills, both written and verbal.
• Ability to explain technical issues to non-technical users.
• Customer service mindset with a helpful and patient approach.
• Problem-solving and troubleshooting abilities.
• Willingness to learn new tools and technologies.
• Team player with a collaborative attitude.
• Self-motivated and eager to learn.
• Curious and persistent when solving problems.
• Adaptable and open to feedback.
• Reliable and responsible with tasks and deadlines.
• Positive and proactive approach to challenges.
• UK driving licence and own vehicle (suggested due to office location).

ENTRY REQUIREMENTS:

• The learner must have completed a Level 3 Software Development Apprenticeship with QA or have an equivalent qualification with another training provider
• OR an A-level in Science, Technology, Engineering or Mathematics (STEM) subject and a successful completion of our aptitude test
• OR a BTEC Diploma in IT and a successful completion of our aptitude test
• OR 2 years’ experience in a relevant role and successful completion of our aptitude test
  You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
  If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

• Provide first-line support by responding to customer phone calls and emails.
• Troubleshoot software issues on client sites and escalate complex problems.
• Assist with software testing, including running test cases and reporting bugs.
• Contribute to development tasks using C# and .NET, such as bug fixes and small features.
• Document common issues and solutions for internal and customer use.
• Work closely with senior engineers to learn and grow across support, testing, and development.