At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

We are seeking a Network Engineer to join our team and contribute to the maintenance, design, development, and enhancement of our Global Network Infrastructure. As part of a cohesive global team, you will play a key role in achieving significant engineering milestones aligned with our organization’s growth objectives. This includes optimizing service delivery through robust SLO (Service Level Objective) metrics, implementing automation strategies, and expanding our enterprise network footprint. Additionally, you will serve as a subject matter expert across various aspects of our infrastructure services. Your responsibilities will encompass project planning, execution, deployment, operational support, and documentation.
This role will play a vital part in managing, maintaining, and upgrading existing infrastructure to ensure continuous and resilient operation.

As a member of our team, you will:

• Design, install, and configure networking equipment and security systems for new office build-outs
• Serve as an escalation point for our Global IT Service Desk team to resolve complex system issues by troubleshooting performance and network-related issues on wired and WIFi
• Collaborate with cross-functional stakeholders, including Service Desk, Workplace Experience, Security, Development, Project Managers, Engineering, and vendors to execute projects
• Develop and implement automation, improvements, policies, and procedures to enhance infrastructure security and posture
• Monitor, respond to, support, and conduct post-mortems and root cause analyses for network infrastructure-related incidents
• Report on infrastructure activity logs, performance, availability, operational metrics, alerts, and threats
• Conduct compliance audits
• Regularly contribute to documentation and the Knowledge Base
• Travel to global sites as needed to support office infrastructure builds and maintenance