EXPERIENCE

• Proven experience in hand spraying, preferably within the glass decorating or related industries
• Strong attention to detail to match colours accurately, using both manual techniques and digital tools where necessary.
• Experience working with a range of paints and decorative coatings suitable for glass.
• Excellent attention to detail and a strong eye for quality.
• Knowledge of industry standards and best practices for glass decoration.
• Understanding of health and safety regulations, particularly in relation to working with chemicals and spray equipment.
• Good communication skills and the ability to work effectively as part of a team.
• Ability to work under pressure to meet tight deadlines.

• Provide leadership and day-to-day supervision of fulfilment staff.
• Train and coach team members to adhere to process guidelines, maintain high productivity, uphold quality standards, and comply with safety procedures.
• Address and resolve employee issues and promoting positive employee relations.
• Balance and continuously improve on multiple operational metrics: quality, productivity, cost, and safety.
• Maintain effective housekeeping and cleanliness in work areas.
• Monitor departmental performance and report progress to the manager.
• Assist across various functions as needed, adapting to dynamic workflow demands.
• Oversee order processing operations; picking, packing, shipping, staging, and handling returns—ensuring accuracy and timely fulfilment.
• Use warehouse and order management systems (Business Central) effectively and maintain inventory accuracy.
• Coordinate with cross-functional teams; sales, procurement, shipping carriers—to resolve discrepancies and meet fulfilment goals.
• Prepare reports on monthly performance metrics and suggest optimisations where necessary.