Creatio is a global vendor of an AI-native platform to automate workflows and CRM with no-code and a maximum degree of freedom. Our platform combines an AI-first architecture, composable no-code tools, and enterprise-grade governance to help organizations build and scale faster.We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture. We are looking for a Customer Success Manager for the SMB and Corp segment market to join our team. Working on our team as a Customer Success Manager position involves: managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;collecting feedback from customers about the Creatio system and satisfaction with the partner’s implementation project solution; developing and maintaining trusted relationships with key partners and their customers;driving customer retention and renewals by building strong relationships; collaborating with our Business Analysts, Developers, Product, Support and Sales teams to drive customer implementation projects, adoption, and growth.Candidate Expectations: 3+ years of experience working with global SMB or Corporate segment customers; English language — Advanced;experience in implementing/customizing corporate software; excellent communication and presentation skills; experience with CRM / ERP / Core systems;experience in problem-solving, working with customer objections; experience in conducting trainings and presentations; understanding business needs with further translation into the requirements.What to expect from us: the award-winning product (a Leader in Gartner Quadrants) to be proud of;a remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide;culture of genuine care, ownership, dedication, and high standards (learn more here);a vibrant corporate life: enjoy the opportunity to explore your teammates’ cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties;caring for your health: Creatio offers several options for medical insurance together with our medical partner;Creatio offers all team members competitive pay;paid leave options for life-qualifying events, sicknesses, etc;nice and modern hub in the Warsaw city center to get acquainted with colleagues or to gain some quiet space for concentration

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