SECURITY & ENGAGEMENT OFFICER

Organization Overview:
Vivo is a charity with a profound purpose: to ignite a mindset to LIVE for healthier generations. Our Collaboratory applies leading practices in social innovation to co-create and measure new kinds of healthy living solutions and our Centre is an inclusive environment for healthy lifestyles. Together, we create meaningful impact with individuals, our community, and the planet.
With the support of new experiences and innovative built environments created with and for the community, their success stories will be proof of our mission in action. They’ll serve as powerful motivation for others, in Calgary and across the nation, to make their own changes for life.
Every day, through every choice and action, we strive to live our values. We seek feedback and learn from every outcome. We see strength in diversity and approach it with respect. We strive for balance and wellbeing, so we have the capacity to help others.

QUALIFICATIONS:

• Post-secondary diploma or degree in Recreation, Criminology, Sport Administration or Business preferred or equivalent work experience and high school diploma or equivalent.
• 2+ years of experience in a recreation or public sector facility.
• 2+ years in a leadership role.
• 2+ years of experience in a customer service role.
• Certifications or diploma courses in security management, police foundations, justice studies or equivalent.
• A valid Alberta Security Guard License is preferred.
• Strong communication and interpersonal skills.
• Preference may be given to candidates with additional training and certifications in leadership, conflict resolution, dealing with difficult customers.
• Preference may be given to candidates with experience with digital video surveillance systems, intrusion alarms and CCTV monitoring systems.
• Organizational and leadership skills.
• Problem solving, decision making and conflict resolution skills.
• A valid police information check for the Vulnerable Sector within the past 2 months.
• Current Intermediate (Standard) First Aid and CPR-C certifications.

ROLE:

As a key member of the Vivo team, the Security & Engagement Officer role is foundational in providing a secure, safe, welcoming, and inclusive environment at Vivo. In this critical role, you will be responsible for ensuring security oversite of all operational hours. As an advocate for Vivo, you will be responsible for delivering an amazing guest experience for all customers and team members by ensuring building security and a safe and engaged community. You are knowledgeable of security best practices, empathetic, and ready to help in all types of situations. You have vast experience in conflict resolution, motivated to role model professional behaviours with the team and love to engage with guests and members. You are adaptable, willing to learn, and explore new opportunities that align with our cause.
The Security & Engagement Officer team are responsible for overseeing the daily security, safety, and team support during your scheduled shifts. The role provides steady leadership support to the frontline team, ensuring consistent execution of our policies and procedures and the highest order of operational excellence and accountability.
Reports to: Guest Experience Manager