INTRODUCTION:

Who we are…
Founded in 2002, ELMO Software has established itself as a leading provider of innovative HR technology solutions, proudly serving over 2,000 mid-sized organizations and more than one million end users across Australia, New Zealand and UK. Our comprehensive suite of ISO-certified solutions covers the entire employee lifecycle, empowering HR professionals to effectively manage their workforce and contribute to strategic decision-making.
At ELMO, our purpose is to unleash the impact of HR. Designed with flexibility and scalability in mind, ELMO’s one-stop HR Information System (HRIS) adapts to your unique needs and workflows, ensuring seamless integration into your existing processes. Leveraging powerful technology, automation, and data analytics, ELMO Software equips organizations with the tools they need to drive efficiency and enhance employee engagement.
Join us and be part of a dynamic team dedicated to transforming HR practices through cutting-edge technology!
Life & Culture…
At ELMO, you’ll join an extraordinary team dedicated to making a significant impact. We cultivate an authentic, collaborative, and vibrant work environment where creativity thrives.
As an ELMOnian, you become part of an exceptional community that encourages personal and professional growth. Here, you’ll be supported through challenges, inspired to push your boundaries, and celebrated for your contributions. Join us to not only advance your career but also to enjoy a fulfilling and enjoyable workplace experience!

DESCRIPTION:

About the Opportunity…
Are you a visionary leader ready to redefine Customer Success at a strategic level?
We’re looking for a Director of Strategic Customer Success who thrives at the intersection of innovation, technology, and client partnership. In this high-impact role, you’ll lead the charge in transforming customer relationships into long-term, strategic alliances - fueling revenue growth and lasting loyalty.
You’ll shape scalable success frameworks, empower a high-performing team, and unlock competitive advantages through AI-driven customer intelligence, predictive success strategies, and systematic value realisation. This is more than a leadership role - it’s an opportunity to elevate customer success into a growth engine for the business.

SKILLS AND EXPERIENCES:

• Undergraduate Qualification in IT, Human Resources, Business, Marketing, Commerce.
• Minimum 7 years of experience in leading teams within a Customer Success capacity preferably within the SaaS space.
• Passionate about leading and developing a high performing team focused on delivering exceptional outcomes for customers.
• Previous experience with HR / Talent Management technology will be highly regarded.
• Excellent listening and presentation skills.
• Excellent written and verbal communication skills suitable for diverse audiences and contexts.
• Demonstrated AI capabilities, including competency, curiosity, prompting, and analysis.
  Apply now and be part of the team shaping the future of work at ELMO!
  ELMO Software Pty Ltd is an equal opportunity employer, and we encourage applicants from diverse backgrounds to join our team. We are also committed to advancing reconciliation at ELMO through our Reflect Reconciliation Action Plan (RAP).
  At ELMO, we are passionate about empowering HR with responsible, secure and safe AI, aiming to be among the first in Australia and New Zealand to achieve ISO 42001:2023 certification. Handling sensitive employee data necessitates strict adherence to our ISO 27001:2022 Certified security policies, making data privacy and security paramount in every role

Please refer the Job description for details