KEY SKILLS AND EXPERIENCE:

• Bachelor’s degree in Information Technology or a related relevant field is acceptable.
• Proven track record delivering IT support in a fast-growing organization.
• Experience installing, configuring, patching, troubleshooting, moving, and decommissioning PCs and cell phones.
• Experience with modern administration systems and cloud based storage systems.
• Experience collaborating with IT vendors to provide timely and effective technical support.
• Experience troubleshooting hardware, software, and AV equipment.
• Experience tracking and maintaining IT asset inventory. Familiarity with IT asset tracking systems and best practices.
• Knowledge and understanding of Microsoft 365 Suite of Office applications including Word, Excel, PowerPoint, SharePoint, Intune, Outlook/OWA, Teams, OneDrive).
• Knowledge and understanding of Cybersecurity best practices and training.
• Knowledge of project management methodologies is an asset.
• Ability to ensure operational effectiveness through end user adoption/training of new technologies is nice to have.
• Ability to work autonomously and collaboratively in a high-growth, fast-paced environment.
  Trindent Consulting is committed to providing an accessible, respectful and inclusive environment for all employees and job applicants. We will provide reasonable accommodation if required. If you require any specific accommodation due to a disability or a medical need during the application process, please contact us

THE ROLE

Trindent Consulting is seeking a proactive, detail-oriented, and experienced IT Administrator to join our fast-growing team. Reporting directly to the Chief of Staff, the successful candidate will play a critical role in maintaining and enhancing the company’s IT infrastructure to support business scale and agility. This is a unique opportunity to make an impact within a rapidly evolving environment, where strong technical acumen, independence, and cross-functional collaboration are key.
This position is based fulltime 5 days a week at our office location in Downtown George Street, Toronto

KEY RESPONSIBILITIES:

• Perform installation, configuration, patching, troubleshooting, moves, and decommissioning of company Audio Visual facilities, PCs and cell phones.
• Work with IT vendors to provide technical support of Microsoft 365 (SharePoint, Intune, Outlook/OWA, Teams, OneDrive).
• Coordinate with IT vendors to ensure data integrity, enforce Cybersecurity best practices and conduct company-wide training.
• Perform administrative duties such as answering phone calls, maintaining vendor agreements / records, general administration, creating and updating company documents and records.
• Maintain and order general office supplies including kitchen, stationary, and tech items.
• Track and maintain IT asset inventory as required.
• Troubleshoot IT and equipment issues reported by users, including troubleshooting network/internet connectivity, troubleshooting monitors, laptop devices, printers and other equipment as required.
• Manage cell phone carriers, including but not limited to assignment of phone numbers and monitoring data usage.
• Maintain technical documentation for systems.
• Provide AV support for meeting rooms, video conferences and external events.
• Contribute to continuous improvement projects, such as ERP migration and IT system enhancements, as required.