JOB SUMMARY:

We are seeking a skilled and dedicated Service Technician to join our team. This individual will be responsible for diagnosing, repairing, and maintaining agricultural and compact construction machinery and components to the highest quality standards. The ideal candidate will have a strong technical background, excellent problem-solving abilities, and a commitment to exceptional customer service. This role requires working independently in various environments to ensure all equipment operates efficiently and effectively. Their work must be completed in a safe, professional and timely manner. Based upon their level of expertise, the service technician may work under direct supervision.

JOB REQUIREMENTS:

• Strong mechanical skills with hands-on repair experience.
• Own set of tools.
• Strong computer skills for diagnostics and reporting.
• Excellent customer service and communication skills.
• Ability to assemble and perform maintenance on equipment.
• Strong oral and written communication skills.
• Excellent organizational skills.
• Graduation from a agricultural, &/or, heavy equipment, &/or, compact construction program.

REQUIRED SKILLS AND QUALIFICATIONS:

• Knowledge of agricultural equipment and related parts.
• Attention to detail and strong organizational abilities.
• Basic knowledge of computer systems.
• Previous service experience in the agriculture industry (preferred).
• Strong mechanical aptitude with experience in troubleshooting and repairing machinery or electronic systems.
• Ability to work independently with minimal supervision while managing time efficiently.
• Proficiency in using diagnostic tools and software for troubleshooting.
• Familiarity with safety protocols and best practices in field service operations.
• A valid driver’s license with a clean driver’s abstract is required for travel to various job sites.

• Follow all safety rules and regulations while performing work assignments.
• Diagnose and repair all equipment sold by the dealership.
• Recondition and repair machine systems and components.
• Identify and implement solutions for customer service opportunities within the dealership’s service area.
• Maintain up-to-date technical and product knowledge of dealership equipment.
• Prepare all necessary reports and forms related to work assignments.
• Conduct oneself professionally in the presence of customers to maintain a positive dealership image.
• Perform additional duties as requested by the Service Manager.
• Assist other departments to enhance overall customer satisfaction.
• Participate in all relevant training programs.
• Attend dealership meetings and functions.
• Adhere to company policies and procedures outlined in manuals and the employee handbook.
• Install and configure equipment based on specifications and customer requirements.
• Perform routine maintenance and troubleshooting on various systems and machinery.
• Document all service activities, including repairs performed and parts used.
• Train customers on proper equipment use and maintenance.
• Maintain an organized inventory of tools and parts for service calls.
• Collaborate with team members to improve service processes and customer satisfaction.
• Provide training, guidance, and mentorship to apprentices as part of their development.