We’ve made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.
At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!
This job implements information systems required for patient care initiatives. Evaluates applications or vendors to best meet the needs of the organization, provides technical training and support to end users and is familiar with a variety of the field’s concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals and provides end user testing and validation of content and workflow. Provides clinical and technical expertise to application implementation. Facilitates practice model education and communication.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

EDUCATION

Required - Bachelors degree in nursing or allied health field.
Preferred - Master’s degree in education or allied health field.

WORK EXPERIENCE

Required - 3 years of experience in a clinical practice setting including 2 years experience supporting automated information systems and experience teaching / presenting one on one, in a group session or in front of a large audience (including providers).

KNOWLEDGE SKILLS AND ABILITIES (KSAS)

• Proficiency in using computers, software, and web-based applications.
• Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Excellent time management skills.
• Ability to travel throughout and between facilities and work a flexible schedule (e.g. 24/7, weekend, holiday, on call availability).

• Coordinates and facilitates projects through their entire lifecycle.
• Leads the installation and testing of application enhancements and any necessary software upgrades.
• Leads the design, presentation, and evaluation of educational offerings and materials.
• Leads the design of ongoing audit tools, serve as resource regarding audits of open/dosed chart review, order entry, billing, and other automated functions.
• Assists managers and/or users in problem identification and participates in problem resolution activities.
• Provides ongoing reinforcement and clarification with management and staff regarding the effective use of the system.
• Develops, utilizes, and maintains required records for the departments, the organization, and other regulatory agencies, including monthly reports of project/ educational activities.
• Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Performs other related duties as required.
  The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
  Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
  This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
  The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.