ABOUT DIABOLOCOM

Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth. Our innovative, cloud-based contact center solution leverages AI-driven technologies to optimize the customer experience. We empower Customer Service and Sales teams to handle inbound and outbound interactions seamlessly across multiple channels, ensuring premium voice quality, real-time analytics, and robust global scalability.
Our platform integrates with leading CRMs and offers a wide range of APIs and services in multiple languages. With offices in Europe, the USA, Brazil, and the UAE, and 350+ clients operating in 60+ countries, we are constantly evolving and seeking talented individuals to join our team.
As part of our exponential growth, we are strengthening our internal engineering team and opening a Senior Software Test Automation Engineer position in our Core Squad.

• Account – the main project containing critical business logic, including the routing system that connects agents and contacts based on skills and availability.
• Isolation – a service that synchronizes data between the IsolationService database and entity database, enabling the use of isolation data in SQL queries.
• Isolation Library – a Kotlin-based library providing request validation tools for backend services, including core implementations and JPA/JOOQ extensions.
• Salesforce Adapter – a service enabling delegated routing integration between Salesforce and our system