Location: Prudhoe (near Newcastle upon Tyne)
Working arrangement: Full time (37.5 hours per week) with the option of overtime available. 8:30am – 4:30pm, Monday to Friday. Role based predominantly on-site due to hands-on time needed with physical products
Offer package: £35,000 - £42,000pa (depending on relevant experience), bonus, 25 days holiday plus bank holidays, private healthcare, free breakfast and freshly cooked lunch from our on-site chef and team, 4% pension match and more (see below!).
We’re looking for a technically curious and creative individual to support customers in integrating our APIs, solving complex software problems and improving product performance.
As a Customer Services Software Engineer, you’ll be hands-on with debugging existing software, primarily in C++ and Linux environments and play a key role in customer success through troubleshooting with occasional international travel.
OpenWorks Engineering develop Counter UAS/Drone, Air Defence and Optical Surveillance, Sensing and Tracking Technology for Defence and Security.
We’ve developed an award winning and innovative drone capture and autonomous optical detection and tracking technology. The systems offer the capability to protect high profile assets, facilities, the public and VIPs from Aerial threats.
We are very proud to have supported a wide range of law enforcement and military operators protecting many of the most high profile sites and individuals around the world.
The amazing things we do are only possible because of a dedicated and passionate team.

MORE ABOUT US:

Vision
Help protect the territory and airspace of NATO countries and their allies.
Mission
Be a world-leading provider of autonomous technology for surveillance applications and defence.
Values
Be a Good Egg: Earn respect, have mutual trust and be honest.
Do cool stuff: We develop cool tech with an awesome team, and we get stuff done.
Be empowered: We are autonomous, reliable and take personal responsibility.
We are one team: Look out for each other and the team.
Things go wrong: Fail fast, learn and move on.
Have fun: We’re doing amazing things with passionate people.

• Troubleshoot and resolve technical problems across our software driven systems
• Support customers during the integration of our product APIs into their own software
• Investigate and diagnose issues encountered by customers in real time
• Collaborate with internal teams to resolve complex technical challenges
• Provide clear technical guidance and support to customers throughout their integration journey
• Contribute to improving support processes and customer experience
• Occasional travel overseas for short customer support trips