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Customer Care Representative 2 at Percepta South Africa
Cainta, Rizal, Philippines - Full Time
Skills Needed
Customer Service, Problem Solving, Technical Support, Communication, Adaptability, Flexibility, Crm Software, Product Knowledge, Troubleshooting, Organizational Skills, Listening Skills, Team Collaboration, Time Management, Attention To Detail, Sales Skills, Technology Proficiency
Specialization
A high school diploma is required along with 6 months of customer service experience. Previous experience with phone and chat support, as well as an interest in technology, is preferred.
Vendeur polyvalent VS (H/F) at Cromology
Sion, Wallis, Switzerland - Full Time
Skills Needed
Customer Service, Sales, Teamwork, Communication, Painting Knowledge, Retail Management, Computer Skills, French Language, Adr Certificate
Specialization
Candidates should have knowledge of the geographical area and a background in painting or retail management. Strong customer service skills and fluency in French are essential, with an ADR certificate being a plus.
Experience Required
Minimum 2 year(s)
Remote Sales Consultant (m/w/d) - Fixgehalt plus lukrative Bonuszahlungen at smartkündigen OHG
, , Turkey - Full Time
Skills Needed
Communication Skills, Customer Acquisition, Customer Relationship Management, Self Organization, Motivation, Pc Skills
Specialization
Fluent German is required, and while sales experience is beneficial, it is not mandatory as training will be provided. Candidates should possess basic PC skills and be self-motivated with a willingness to work in shifts.
Remote Sales Executive (m/w/d) mit attraktivem Gehalt & erfolgsabhängiger P at smartkündigen OHG
, , Turkey - Full Time
Skills Needed
Communication Skills, Motivation, Customer Acquisition, Customer Relationship Management, Self Organization, Pc Skills, Team Collaboration
Specialization
Fluent German is required, and while sales experience is beneficial, it is not mandatory as training will be provided. Candidates should have basic PC skills and a willingness to work in shifts.
Υπάλληλος Αναπλήρωσης Mini Bar - Crete / CRETAN VILLAGE at Mitsis Group
Heraklion, Region of Crete, Greece - Full Time
Skills Needed
Professionalism, Reliability, Responsibility, Speed, Methodical Approach, Empathy, Adaptability, Collaboration, Teamwork
Specialization
Candidates should have at least 1 year of experience in a similar role, ideally in a hotel environment. Knowledge of hygiene and safety regulations, a valid driver's license, and good English skills are also required.
Financial Operations Analyst II at Cision
, , United States - Full Time
Skills Needed
Financial Analysis, Data Analysis, Problem Solving, Collaboration, Communication, Innovation, Curiosity
Specialization
Candidates should have a background in financial analysis and operations. Strong analytical skills and the ability to collaborate effectively are essential.
Experience Required
Minimum 2 year(s)
Kundensupport im Backoffice (m/w/d) - Remote-Position (deutschsprachig) at smartkündigen OHG
, , Turkey - Full Time
Skills Needed
Customer Support, Email Management, Phone Support, Administrative Tasks, Ticket System, Customer Relationship Management, Pc Skills, Motivation, Performance, Home Office Setup, Internet Connection, Noise Cancelling Headset
Specialization
Candidates must be native German speakers with basic PC skills and a fully equipped home office setup. A strong motivation and reliable internet connection are also required.
Remote Backoffice Support für Kundenanfragen (m/w/d) (deutschsprachig) at smartkündigen OHG
, , Turkey - Full Time
Skills Needed
Customer Support, Email Management, Phone Support, Administrative Tasks, Ticket System, Client Management, Motivation, Pc Skills, Home Office Setup, Internet Connection, Noise Cancelling Headset
Specialization
Candidates must be native German speakers with basic PC skills and a fully equipped home office. A strong motivation and reliable internet connection are also required.
Remote Sales Executive (provisionsbasiert) (m/w/d) (deutschsprachig) at smartkündigen OHG
, , Turkey - Full Time
Skills Needed
Customer Acquisition, Customer Relationship Management, Market Potential Identification, Solution Development, Customer Support, Sales Experience, Pc Skills, Team Collaboration
Specialization
Fluency in German is required, along with basic PC skills. Previous sales experience is advantageous but not mandatory.
Sales Executive (m/w/d) - deutschsprachig | 100% Remote | Attraktive Provis at smartkündigen OHG
, , Turkey - Full Time
Skills Needed
Communication Skills, Motivation, Customer Acquisition, Customer Relationship Management, Self Organization, Pc Skills, Customer Support
Specialization
Fluent German is required, and while sales experience is beneficial, it is not mandatory as training will be provided. Candidates should have basic PC skills and be self-motivated with a willingness to work in shifts.
Vertriebsprofi (m/w/d) im Home-Office mit Provision at smartkündigen OHG
, , Turkey - Full Time
Skills Needed
Communication Skills, Motivation, Customer Acquisition, Customer Relationship Management, Self Organization, Pc Skills, Customer Support
Specialization
Fluent German is required, and while sales experience is beneficial, it is not mandatory as training will be provided. Candidates should possess basic PC skills and a high level of self-organization and motivation.
Remote Kundensupport-Mitarbeiter*in (m/w/d) im Backoffice (deutschsprachig) at smartkündigen OHG
, , Turkey - Full Time
Skills Needed
Customer Support, Email Management, Phone Support, Administrative Tasks, Ticket System, Customer Relationship Management, Pc Skills, Motivation, Performance, Internet Connection, Home Office Setup
Specialization
Fluency in German is required, along with basic PC skills and a fully equipped home office setup. A strong motivation and reliable internet connection are also essential.
Remote Mitarbeiter*in für Sachbearbeitung + Telefonie gesucht! (Remote/deut at smartkündigen OHG
, , Turkey - Full Time
Skills Needed
Customer Support, Email Management, Telephone Support, Administrative Tasks, Pc Skills, Motivation, Performance Willingness, Internet Connection
Specialization
Candidates must be native German speakers with basic PC skills and a fully equipped home office. A strong motivation and willingness to perform, along with a reliable internet connection, are essential.
Sachbearbeitung, Ticketbearbeitung, Telefonie - Backoffice (Remote) at smartkündigen OHG
, , Turkey - Full Time
Skills Needed
Customer Support, Email Management, Ticket System, Telephone Support, Customer Records Management, Pc Skills, Motivation, Performance, Internet Connection, Home Office Setup
Specialization
Fluency in German is required, along with basic PC skills and a fully equipped home office. A strong motivation and reliable internet connection are also necessary.
Sachbearbeitung, Ticketbearbeitung, Telefonie - Backoffice (Remote) at smartkündigen OHG
, , Turkey - Full Time
Skills Needed
Customer Support, Email Management, Ticket System, Telephone Support, Customer Records Management, Pc Skills, Motivation, Performance Orientation, Internet Connection, Home Office Setup
Specialization
Fluency in German is required, along with basic PC skills and a fully equipped home office. A strong motivation and reliable internet connection are also essential.
Remote Kundenbetreuer*in (m/w/d) für Backoffice und administrative Aufgaben at smartkündigen OHG
, , Turkey - Full Time
Skills Needed
Customer Support, Email Management, Ticket System, Customer Relationship Management, Phone Support, Administrative Tasks, Pc Skills, Motivation, Performance Orientation, Home Office Setup, Internet Connection, Teamwork
Specialization
Candidates must be native German speakers with basic PC skills and a fully equipped home office setup. A strong motivation and willingness to perform, along with a reliable internet connection, are essential.
Remote Kundenberater - Vertriebsmitarbeiter (m/w/d) at smartkündigen OHG
, , Turkey - Full Time
Skills Needed
Communication Skills, Sales Experience, Customer Relationship Management, Self Organization, Motivation, Pc Skills
Specialization
Fluent German is required, and while sales experience is beneficial, it is not mandatory as training will be provided. Basic PC skills and a willingness to work in shifts are also necessary.
Remote Sales Executive (m/w/d) - Top Provision & bis zu 1.500€ Grundgehalt at smartkündigen OHG
, , Turkey - Full Time
Skills Needed
Communication Skills, Motivation, Customer Acquisition, Customer Relationship Management, Self Organization, Pc Skills, Team Collaboration
Specialization
Fluent German is required, and while sales experience is beneficial, it is not mandatory as training will be provided. Candidates should have basic PC skills and be self-motivated.
Vertriebsmitarbeiter (m/w/d) im Remote-Team at smartkündigen OHG
, , Turkey - Full Time
Skills Needed
Communication Skills, Motivation, Customer Acquisition, Customer Relationship Management, Self Organization, Pc Skills
Specialization
Fluent German is required, and while sales experience is beneficial, it is not mandatory as training will be provided. Candidates should have basic PC skills and be self-motivated.
Sales Manager (m/w/d) - Remote & Deutschsprachig at smartkündigen OHG
, , Turkey - Full Time
Skills Needed
Communication Skills, Customer Acquisition, Customer Relationship Management, Self Organization, Motivation, Pc Skills
Specialization
Fluent German is required, and while sales experience is a plus, it is not mandatory as training will be provided. Candidates should have basic PC skills and be self-motivated with a willingness to work in shifts.
Customer Care Representative 2 at Percepta South Africa
Cainta, Rizal, Philippines -
Full Time


Start Date

Immediate

Expiry Date

09 Feb, 26

Salary

0.0

Posted On

11 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Problem Solving, Technical Support, Communication, Adaptability, Flexibility, CRM Software, Product Knowledge, Troubleshooting, Organizational Skills, Listening Skills, Team Collaboration, Time Management, Attention to Detail, Sales Skills, Technology Proficiency

Industry

Outsourcing/Offshoring

Description
Summary The Customer Support Representative works under the direct supervision of the Team Leader and is responsible for providing a timely and professional service in response to a wide variety of inquiries and concerns by using available resources to our US retail customers and dealers. The Customer Support Representative will learn and execute the complete call handling process, meet expected customer service levels, support business performance goals of the program by providing a full range customer service experience, and answer regular customer inquiries and concerns via telephone. Responsibilities Promptly processes and answers/resolves customer inquiries, concerns or technical questions, determining the appropriate actions based upon job aids, research, and existing desktop solution tools and taking the appropriate action with utmost priority, speed, and accuracy to ensure service level metrics are achieved and excellent service is provided. Communicate professional, grammatically correct verbal and written responses to customer inquiries and concerns; educate the customer on client products and services. Understand use of technology, scripts, and product knowledge. Actively listens to the consumer providing answers, while controlling the call to lead the consumer in an efficient professional manner. Act as a liaison between customers and dealerships, providing excellent service to both by following up and being organized and knowledgeable. Handle difficult customer issues and avoiding escalation whenever possible in a positive and professional manner. Ensure that all customer contacts are properly logged into FMC360, the CRC’s contact system, to allow for an accurate historical view of customer’s contacts; manage follow-up log and audit documentation of customer files. Use additional resources and escalation points, including: diagnostic information, technical manuals, and call history log to find solutions for basic to intermediate level issues. Master desktop applications, such as FMC360, EyeQ, Intranet, AAF, Search engine, etc. Follow-up with the customer if required, to ensure the full resolution of the problem. Employs customer satisfaction (e.g. AWA) tools according to guidelines. Recommends changes to departmental policies and procedures to improve support services provided to the customer, keeping the Team Leader informed of any issues as they arise. Attend team meetings, pep sessions, focus groups, and training sessions as scheduled. Provides recommendations to Team Leader regarding the resolution of recurring problems. Assists in formulation of problem solving techniques for newly discovered issues. Maintain exceptional product knowledge as it relates to technical support. Remains knowledgeable of product and service offerings, current industry products and technologies. Supports the operations through business processes and practices designed to support employee retention, productivity, profitability, and consumer satisfaction. Suggest marketing offers to customers during service calls. Handle additional projects and assignments as directed. Education High school diploma required Experience 6 months Customer Service experience required Previous experience supporting customers through phone and chat preferred Experience or interest in working with technology is preferred Experience with customer contact systems Skills Adaptability and flexibility to work within different channels within the program as needed Solid computer skills, internet-savvy, and experience using CRM software Ability to type and speak at the same time Strong problem solving, troubleshooting experience, resolving technical problems from start to finish Exceptional oral and written communication skills, portraying a high degree of professionalism with customers and all levels of the organization Experience working in the automotive or wireless telecommunications industry is an asset Strong customer service skills Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow. Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction. Leave it better – We take ownership and leave every process, person, and place better than we found it. Win together – We succeed as one—celebrating, supporting, and showing up for each other. Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. #Li-Onsite
Responsibilities
The Customer Support Representative is responsible for providing timely and professional service in response to customer inquiries and concerns. They will handle customer contacts, resolve issues, and ensure excellent service is provided.
Customer Care Representative 2 at Percepta South Africa
Cainta, Rizal, Philippines - Full Time
Skills Needed
Customer Service, Problem Solving, Technical Support, Communication, Adaptability, Flexibility, Crm Software, Product Knowledge, Troubleshooting, Organizational Skills, Listening Skills, Team Collaboration, Time Management, Attention To Detail, Sales Skills, Technology Proficiency
Specialization
A high school diploma is required along with 6 months of customer service experience. Previous experience with phone and chat support, as well as an interest in technology, is preferred.
Vendeur polyvalent VS (H/F) at Cromology
Sion, Wallis, Switzerland - Full Time
Skills Needed
Customer Service, Sales, Teamwork, Communication, Painting Knowledge, Retail Management, Computer Skills, French Language, Adr Certificate
Specialization
Candidates should have knowledge of the geographical area and a background in painting or retail management. Strong customer service skills and fluency in French are essential, with an ADR certificate being a plus.
Experience Required
Minimum 2 year(s)
Remote Sales Consultant (m/w/d) - Fixgehalt plus lukrative Bonuszahlungen at smartkündigen OHG
, , Turkey - Full Time
Skills Needed
Communication Skills, Customer Acquisition, Customer Relationship Management, Self Organization, Motivation, Pc Skills
Specialization
Fluent German is required, and while sales experience is beneficial, it is not mandatory as training will be provided. Candidates should possess basic PC skills and be self-motivated with a willingness to work in shifts.
Remote Sales Executive (m/w/d) mit attraktivem Gehalt & erfolgsabhängiger P at smartkündigen OHG
, , Turkey - Full Time
Skills Needed
Communication Skills, Motivation, Customer Acquisition, Customer Relationship Management, Self Organization, Pc Skills, Team Collaboration
Specialization
Fluent German is required, and while sales experience is beneficial, it is not mandatory as training will be provided. Candidates should have basic PC skills and a willingness to work in shifts.
Υπάλληλος Αναπλήρωσης Mini Bar - Crete / CRETAN VILLAGE at Mitsis Group
Heraklion, Region of Crete, Greece - Full Time
Skills Needed
Professionalism, Reliability, Responsibility, Speed, Methodical Approach, Empathy, Adaptability, Collaboration, Teamwork
Specialization
Candidates should have at least 1 year of experience in a similar role, ideally in a hotel environment. Knowledge of hygiene and safety regulations, a valid driver's license, and good English skills are also required.
Financial Operations Analyst II at Cision
, , United States - Full Time
Skills Needed
Financial Analysis, Data Analysis, Problem Solving, Collaboration, Communication, Innovation, Curiosity
Specialization
Candidates should have a background in financial analysis and operations. Strong analytical skills and the ability to collaborate effectively are essential.
Experience Required
Minimum 2 year(s)
Kundensupport im Backoffice (m/w/d) - Remote-Position (deutschsprachig) at smartkündigen OHG
, , Turkey - Full Time
Skills Needed
Customer Support, Email Management, Phone Support, Administrative Tasks, Ticket System, Customer Relationship Management, Pc Skills, Motivation, Performance, Home Office Setup, Internet Connection, Noise Cancelling Headset
Specialization
Candidates must be native German speakers with basic PC skills and a fully equipped home office setup. A strong motivation and reliable internet connection are also required.
Remote Backoffice Support für Kundenanfragen (m/w/d) (deutschsprachig) at smartkündigen OHG
, , Turkey - Full Time
Skills Needed
Customer Support, Email Management, Phone Support, Administrative Tasks, Ticket System, Client Management, Motivation, Pc Skills, Home Office Setup, Internet Connection, Noise Cancelling Headset
Specialization
Candidates must be native German speakers with basic PC skills and a fully equipped home office. A strong motivation and reliable internet connection are also required.
Remote Sales Executive (provisionsbasiert) (m/w/d) (deutschsprachig) at smartkündigen OHG
, , Turkey - Full Time
Skills Needed
Customer Acquisition, Customer Relationship Management, Market Potential Identification, Solution Development, Customer Support, Sales Experience, Pc Skills, Team Collaboration
Specialization
Fluency in German is required, along with basic PC skills. Previous sales experience is advantageous but not mandatory.
Sales Executive (m/w/d) - deutschsprachig | 100% Remote | Attraktive Provis at smartkündigen OHG
, , Turkey - Full Time
Skills Needed
Communication Skills, Motivation, Customer Acquisition, Customer Relationship Management, Self Organization, Pc Skills, Customer Support
Specialization
Fluent German is required, and while sales experience is beneficial, it is not mandatory as training will be provided. Candidates should have basic PC skills and be self-motivated with a willingness to work in shifts.
Vertriebsprofi (m/w/d) im Home-Office mit Provision at smartkündigen OHG
, , Turkey - Full Time
Skills Needed
Communication Skills, Motivation, Customer Acquisition, Customer Relationship Management, Self Organization, Pc Skills, Customer Support
Specialization
Fluent German is required, and while sales experience is beneficial, it is not mandatory as training will be provided. Candidates should possess basic PC skills and a high level of self-organization and motivation.
Remote Kundensupport-Mitarbeiter*in (m/w/d) im Backoffice (deutschsprachig) at smartkündigen OHG
, , Turkey - Full Time
Skills Needed
Customer Support, Email Management, Phone Support, Administrative Tasks, Ticket System, Customer Relationship Management, Pc Skills, Motivation, Performance, Internet Connection, Home Office Setup
Specialization
Fluency in German is required, along with basic PC skills and a fully equipped home office setup. A strong motivation and reliable internet connection are also essential.
Remote Mitarbeiter*in für Sachbearbeitung + Telefonie gesucht! (Remote/deut at smartkündigen OHG
, , Turkey - Full Time
Skills Needed
Customer Support, Email Management, Telephone Support, Administrative Tasks, Pc Skills, Motivation, Performance Willingness, Internet Connection
Specialization
Candidates must be native German speakers with basic PC skills and a fully equipped home office. A strong motivation and willingness to perform, along with a reliable internet connection, are essential.
Sachbearbeitung, Ticketbearbeitung, Telefonie - Backoffice (Remote) at smartkündigen OHG
, , Turkey - Full Time
Skills Needed
Customer Support, Email Management, Ticket System, Telephone Support, Customer Records Management, Pc Skills, Motivation, Performance, Internet Connection, Home Office Setup
Specialization
Fluency in German is required, along with basic PC skills and a fully equipped home office. A strong motivation and reliable internet connection are also necessary.
Sachbearbeitung, Ticketbearbeitung, Telefonie - Backoffice (Remote) at smartkündigen OHG
, , Turkey - Full Time
Skills Needed
Customer Support, Email Management, Ticket System, Telephone Support, Customer Records Management, Pc Skills, Motivation, Performance Orientation, Internet Connection, Home Office Setup
Specialization
Fluency in German is required, along with basic PC skills and a fully equipped home office. A strong motivation and reliable internet connection are also essential.
Remote Kundenbetreuer*in (m/w/d) für Backoffice und administrative Aufgaben at smartkündigen OHG
, , Turkey - Full Time
Skills Needed
Customer Support, Email Management, Ticket System, Customer Relationship Management, Phone Support, Administrative Tasks, Pc Skills, Motivation, Performance Orientation, Home Office Setup, Internet Connection, Teamwork
Specialization
Candidates must be native German speakers with basic PC skills and a fully equipped home office setup. A strong motivation and willingness to perform, along with a reliable internet connection, are essential.
Remote Kundenberater - Vertriebsmitarbeiter (m/w/d) at smartkündigen OHG
, , Turkey - Full Time
Skills Needed
Communication Skills, Sales Experience, Customer Relationship Management, Self Organization, Motivation, Pc Skills
Specialization
Fluent German is required, and while sales experience is beneficial, it is not mandatory as training will be provided. Basic PC skills and a willingness to work in shifts are also necessary.
Remote Sales Executive (m/w/d) - Top Provision & bis zu 1.500€ Grundgehalt at smartkündigen OHG
, , Turkey - Full Time
Skills Needed
Communication Skills, Motivation, Customer Acquisition, Customer Relationship Management, Self Organization, Pc Skills, Team Collaboration
Specialization
Fluent German is required, and while sales experience is beneficial, it is not mandatory as training will be provided. Candidates should have basic PC skills and be self-motivated.
Vertriebsmitarbeiter (m/w/d) im Remote-Team at smartkündigen OHG
, , Turkey - Full Time
Skills Needed
Communication Skills, Motivation, Customer Acquisition, Customer Relationship Management, Self Organization, Pc Skills
Specialization
Fluent German is required, and while sales experience is beneficial, it is not mandatory as training will be provided. Candidates should have basic PC skills and be self-motivated.
Sales Manager (m/w/d) - Remote & Deutschsprachig at smartkündigen OHG
, , Turkey - Full Time
Skills Needed
Communication Skills, Customer Acquisition, Customer Relationship Management, Self Organization, Motivation, Pc Skills
Specialization
Fluent German is required, and while sales experience is a plus, it is not mandatory as training will be provided. Candidates should have basic PC skills and be self-motivated with a willingness to work in shifts.
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