We are now recruiting a Nights Manager to join our team at Doubletree by Hilton, York.
As a Nights Manager, you are responsible for providing exceptional reception service to all guests of the hotel, ensuring hotel quality standards are maintained whilst achieving maximum revenue and guest satisfaction

Experience:

• Night supervisor: 1 year (preferred

• Create and take advantage of sales opportunities in order to maximise hotel revenue.
• To lead and create a team environment which promotes good employee morale and ensures a high level of commitment and pride in the hotel.
• To assist with the department training plan to meet the hotel business objectives and develop Team Members.
• To assist with the recruitment of departmental team members in line with the Company recruitment procedures
• To act as the hotel Duty Manager as required, ensuring a professional and friendly service throughout the hotel
• To keep yourself informed of the hotel’s goals and objectives and those of other departments, maximising the role you play in delivering the hotel budgeted profit.
• To welcome all guests on their arrival and assist them in a courteous, helpful manner with registration and when checking out of the hotel.
• Be fully aware of daily activities in the hotel and ensure knowledge of hotel facilities and promote them whenever possible.
• Maintain good working relationships with colleagues in the reception area and other departments of the hotel.
• Take personal responsibility in a guest situation to ensure that it gets resolved efficiently and follow-up to ensure that the guest leaves feeling satisfied.
• Ensure that guests receive an exceptional level of service and will want to return.
• Have a flexible approach to the hours you are required to work and always work as a team.
• Conduct the night audit.
• Support in the Food and Beverage Department when necessary.
• Have a flexible approach to the hours you are required to work and always work as a team.
  Job Types: Full-time, Permanent
  Pay: £13.61 per hour

Benefits:

• Canteen
• Company events
• Company pension
• Discounted or free food
• Employee discount
• On-site gym
• On-site parking
• Referral programme

Schedule:

• 8 hour shift
• Night shift
• Weekend availability

Experience:

• Night supervisor: 1 year (preferred)

Work Location: In perso