Req #: 0000190210
Category: Clerical / Administrative Support
Status: Full-Time
Shift: Day
Facility: RWJ Somerset
Department: Radiation Oncology

QUALIFICATIONS:

Preferred:

• High School diploma
• 1-2 years of experience in similar position/customer service role, preferably in a hospital
• Candidate will possess excellent communication and customer service skills, computer literacy and ability to multitask in a fast-paced environment

SCHEDULING REQUIREMENTS:

• Day Shift
• Full-Time

ESSENTIAL FUNCTIONS:

• Answers telephone by third ring
• Politely asks callers to hold when necessary
• Demonstrates telephone courtesy and positive guest relations skills
• Tracks all calls to assigned modality by utilizing a call log for all incoming and outgoing assistance calls
• Consistently uses language skills to convey a clear message with a positive and supportive attitude
• Complies with HIPAA regulations regarding patient confidentiality and Protected Health Information
• Provides assistance to technologists
• Tracks exams and updating patient information in Radiology Information System
• Schedules patients
• Assists staff by locating and retrieving patient images and reports both internally and externally
• Answer routine questions from staff physicians and radiologistsCommunicating with internal and external scheduling departments

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.