Company: TJ Katsu
Location: 97 Courtenay Place, Te Aro, Wellington 6011, New Zealand
Employment Type: Full-time, Permanent
Hours of Work: Minimum 30 hours per week, up to 40 hours
Hourly Rate: $27.00 – $35.00 per hour

POSITION OVERVIEW

TJ Katsu is a well-established and busy Japanese café located in central Wellington. We are seeking an experienced and enthusiastic Café Manager to lead our team and contribute to the continued growth and success of the business. The ideal candidate will have strong leadership skills, a passion for hospitality, and a hands-on approach to managing daily operations.
This role requires a high level of customer service, the ability to manage and motivate staff, and sound knowledge of the hospitality industry. The successful applicant will be responsible for overseeing the day-to-day functions of the café, implementing business strategies, and ensuring a high standard of service is maintained at all times.

l Manage the daily operations of the café efficiently and effectively.
l Plan menus in collaboration with staff, ensuring alignment with customer preferences and brand identity.
l Coordinate and manage special functions and events.
l Recruit, train, and supervise front-of-house and kitchen staff.
l Monitor customer feedback and implement service improvements where required.
l Manage bookings, welcome guests, and assist with customer service duties when necessary.
l Ensure full compliance with all relevant health, safety, and food hygiene regulations.
l Maintain high standards of cleanliness, presentation, and food display.
l Advise customers on Japanese food products and manage the procurement of stock.
l Develop and implement business development strategies aimed at increasing profitability and customer engagement.
l Identify and pursue new business growth opportunities.
l Manage inventory levels to ensure sufficient stock while minimising waste.
l Plan and execute marketing and promotional initiatives to attract and retain customers.
l Manage and regularly update the online delivery platform menu (e.g., Uber Eats).