Member Experience Director at YMCA of Northwest North Carolina

Winston-Salem, North Carolina, United States - Full Time

Skills Needed
Leadership, Communication, Relationship Building, Sales, Service Marketing, Program Management, Coaching, Team Development, Budget Management, Operational Leadership, Customer Service, Problem Solving, Strategic Thinking, Flexibility, Technology Utilization, Bilingual

Specialization
Candidates should have a bachelor's degree or equivalent experience, along with three or more years in sales, service marketing, or program management. Strong leadership, communication, and relationship-building skills are essential.

Experience Required
Minimum 2 year(s)

Segretario/a e Attività di Front Office at F.F. Group

Genoa, Liguria, Italy - Full Time

Skills Needed
Pc Proficiency, Organizational Skills, Public Interaction, Attention To Detail

Specialization
Candidates should have good PC skills, excellent organizational abilities, and a propensity for public interaction. Precision and attention to detail are also essential for this role.

Impiegato/a Supporto Logistico – Spedizioni Italia/Estero at F.F. Group

Loreto, Marche, Italy - Full Time

Skills Needed
Data Entry, Document Management, Order Processing, Customer Orientation, Teamwork, Pc Proficiency, Office Suite Skills, Organizational Skills, Attention To Detail, Interpersonal Skills

Specialization
Candidates are required to have a high school diploma and should possess strong organizational skills, precision, and customer orientation. Good relational skills and the ability to work in a team are also essential, along with proficiency in PC and Office software.

Impiegato/a Spedizioniere – Ufficio Logistico at F.F. Group

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Skills Needed
Dynamic, Flexible, Teamwork, Attention To Detail, Logistics Management, Shipping Coordination, Inventory Management

Specialization
Candidates should be dynamic, flexible, and able to adapt to intense work rhythms. No prior experience is required as initial training will be provided.

Impiegato/a Segreteria Generale at F.F. Group

Corato, Apulia, Italy - Full Time

Skills Needed
Office Suite Knowledge, Proactivity, Flexibility, Teamwork

Specialization
Candidates must have an excellent knowledge of the Office suite and demonstrate proactivity, flexibility, and strong teamwork skills. These attributes are essential for the role in a dynamic work environment.

Impiegato/a Risorse Umane e Amministrazione del Personale at F.F. Group

Borgomanero, Piedmont, Italy - Full Time

Skills Needed
Attention To Detail, Accuracy, Multitasking, Adaptability, Positive Interaction

Specialization
Candidates are required to have a high school diploma and must demonstrate attention to detail and the ability to manage multiple tasks under pressure. Positive interaction with colleagues and adaptability to various business needs are also essential.

Impiegato/a Logistica e Archiviazione Documenti at F.F. Group

Viterbo, Lazio, Italy - Full Time

Skills Needed
Logistics Management, Documentation, Problem Solving, Planning, Organization, Communication, Office Suite, Inventory Management, Transport Regulations, Customs Regulations

Specialization
The ideal candidate should possess strong planning and organizational skills along with problem-solving abilities. A good knowledge of the Office suite and excellent communication skills are also required.

Impiegato/a Front Office – Ufficio Operativo at F.F. Group

Mascalucia, Sicily, Italy - Full Time

Skills Needed
Relational Skills, Team Collaboration, Data Entry, Call Management, Email Management, Appointment Scheduling

Specialization
Candidates should possess good relational skills for interacting with clients and team members. A willingness to collaborate in a structured team and a commitment to continuous training are also required.

Impiegato/a Data Entry e Supporto Amministrativo at F.F. Group

Asti, Piedmont, Italy - Full Time

Skills Needed
Data Entry, Organizational Skills, Office Suite

Specialization
Candidates must have a high school diploma, strong organizational skills, and excellent knowledge of the Office suite.

Impiegato/a Commerciale e Supporto Amministrativo at F.F. Group

Ancona, Marche, Italy - Full Time

Skills Needed
Communication, Customer Relations, Sales Support, Office Software, Precision, Result Orientation, Autonomy, Flexibility, Proactivity

Specialization
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Impiegato/a Commerciale e Coordinamento Clienti at F.F. Group

Fidenza, Emilia-Romagna, Italy - Full Time

Skills Needed
Sales, Communication, Relationship Management, Determination, Flexibility

Specialization
The ideal candidate should have previous experience in a similar role. They must possess strong sales orientation, communication skills, and flexibility.

Experience Required
Minimum 2 year(s)

Impiegato/a Back Office e Coordinamento Ordini at F.F. Group

Soliera, Emilia-Romagna, Italy - Full Time

Skills Needed
Customer Relationship Management, Order Management, Quotation Preparation, Inventory Verification, English Language, Commercial Attitude

Specialization
Candidates should have a good command of the English language and a commercial attitude. A high school diploma is required, but prior experience in the role is not necessary.

Impiegato/a Amministrativo/a e Gestione Documenti at F.F. Group

Salsomaggiore Terme, Emilia-Romagna, Italy - Full Time

Skills Needed
Teamwork, Time Management, Office Suite Proficiency, Communication Skills

Specialization
Candidates should possess strong teamwork abilities, excellent time management skills, and proficiency in the Office suite. Good communication skills are also essential for this position.

Store Associate - Tullahoma at CHATTANOOGA GOODWILL INDUSTRIES INC

Tullahoma, Tennessee, United States - Full Time

Skills Needed
Customer Service, Teamwork, Communication, Attention To Detail, Dependability, Confidentiality, Safety Practices, Organization, Problem Solving, Training, Sales, Production, Loading, Unloading, Retail Operations, Cross Training

Specialization
The position requires punctual and dependable attendance, as well as the ability to maintain confidentiality. Candidates should be willing to perform tasks according to training and adhere to company policies.

Store Associate - Battlefield Parkway at CHATTANOOGA GOODWILL INDUSTRIES INC

Fort Oglethorpe, Georgia, United States - Full Time

Skills Needed
Customer Service, Teamwork, Communication, Attention To Detail, Dependability, Confidentiality, Safety Practices, Problem Solving

Kids Zone Coordinator at YMCA of Northwest North Carolina

Winston-Salem, North Carolina, United States - Full Time

Skills Needed
Leadership, Communication, Relationship Building, Staff Development, Curriculum Implementation, Member Experience, Organizational Skills, Team Collaboration, Problem Solving, Flexibility, Customer Service, Budget Management, Event Coordination, Child Safety, Technology Utilization, Bilingual

Specialization
Candidates should possess strong leadership and communication skills, with a preference for YMCA experience. The role requires the ability to work collaboratively and independently, manage resources effectively, and engage with diverse groups.

Experience Required
Minimum 2 year(s)

Addetto/a Verifica Componenti at F.F. Group

Viterbo, Lazio, Italy - Full Time

Skills Needed
Management Skills, Proactive Attitude, Attention To Detail

Specialization
Candidates should possess management capabilities and a proactive attitude. Precision and attention to detail are also essential for this role.

Addetto/a Segreteria – Gestione Centralino at F.F. Group

Seriate, Lombardy, Italy - Full Time

Skills Needed
Communication Skills, Pc Proficiency, Customer Support, Document Management, Shipping Coordination

Specialization
A high school diploma is required along with excellent PC skills and strong communication abilities. The candidate should be capable of managing various administrative tasks effectively.

Addetto/a Registrazione Fatture e Prima Nota at F.F. Group

Ferrara, Emilia-Romagna, Italy - Full Time

Skills Needed
Gestione Rendicontazione, Gestione Delle Bolle, Gestione Delle Fatture, Contabilità Generale, Gestione Delle Priorità, Capacità Di Lavorare In Autonomia

Specialization
A high school diploma is required for this position. The candidate should have the ability to manage priorities and work independently.

Addetto/a Reception at F.F. Group

Vicenza, Veneto, Italy - Full Time

Skills Needed
Client Orientation, Communication, General Administration, Reception Management, Appointment Scheduling, Phone Handling, Customer Service, Computer Skills

Specialization
The ideal candidate should have a predisposition towards customer service and knowledge of basic computer tools. No specific educational requirements are mentioned.

Member Experience Director at YMCA of Northwest North Carolina

Winston-Salem, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

44000.0

Posted On

08 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Relationship Building, Sales, Service Marketing, Program Management, Coaching, Team Development, Budget Management, Operational Leadership, Customer Service, Problem Solving, Strategic Thinking, Flexibility, Technology Utilization, Bilingual

Industry

Non-profit Organizations

Description

Job Details Job Location: William G White Jr Family YMCA - Winston Salem, NC 27101 Position Type: Full Time Salary Range: $44,000.00 - $44,000.00 Salary/year Job Shift: Variable The Director of Member Experience (Director) is responsible for the following key deliverables: Provides an exceptional experience for all YMCA members that continuously improves. Delivers hands-on operational leadership and support for the Member Experience department. Drives incremental growth in membership revenue and units. Boosts results of key performance indicators (including but not limited retention rates, Y Greet, uFit, 50/50, promotion activation, NPS scores, member surveys, etc.) The Director will work collaboratively with all Y staff, in the spirit of One Y, to achieve success in the above deliverables. As a leader, the incumbent will partner with staff across the Association to ensure that exceptional service delivery and sustainable growth is achieved. Ability to directly work with and support all levels of staff is a must. Though the Director will often work collaboratively with other Y staff, they will also work independently and are ultimately responsible for achieving positive results. The incumbent will be a self-starter, effectively manage resources, a hands-on leader, and a strategic thinker. Essential Responsibilities Staffing Creates a culture of service and growth mindset within the Member Experience (MX) department that makes delivering an exceptional experience to our members fun, rewarding, and consistent. Recruits, hires, trains, develops, holds accountable, and works hands-on with the MX team. Coaches up, develops, or removes staff who provide less than an exceptional experience or who do not achieve stated targets. Creates MX staff schedules to achieve optimal experience and ROI. Collaborates with supervisor, MX team leaders, and Branch Leaders to ensure that our expected high levels of member experience are achieved. Provides operational leadership and hands-on management of Kids Zone and related activities as part of the overall member experience. Service/Delivery Establishes a warm, welcoming, and upbeat environment for members and guests that fosters a sense of belonging. This includes but is not limited to hello’s and good-bye’s, smiling faces, sincere voices, and friendly non-transactional conversations. Ensures that the MX team processes business transactions in a friendly, fast, and accurate manner. Equips MX team to connect members with additional YMCA programs and services that improve their connection to the Y and overall experience. Focuses MX team to move beyond the join to helping members achieve their goals. Goals may be related to fitness, health, social, family programming, etc. Collaborates with MX leadership team and other Y staff to ensure consistency of service and operations throughout the Association. Ensures that all interactions and communications are in the Y voice. Executes all membership promotions and initiatives with excellence and urgency. Fiscal Management Achieves top and bottom line budget targets across assigned areas of responsibility. Ensures staffing expenses are in line with budget or produce an incremental ROI for the Y. Ensures that payroll and hours compliance is effectively managed across assigned branches. Ensures that critical budgeting components such as budget creation, forecasting, and variance analyses are completed accurately and on time. Administrative/ Leadership Provides consistent, self-starting, punctual, and reliable leadership at all times. Supports the Y by managing Association-wide MX and business functions as assigned. Continually learns and develops business acumen and knowledge of the YMCA. Ensures that Association best practices, internal guidelines, software/applications, and procedures are executed properly. Actively participates in meetings as needed to achieve outcomes. Assists with AGC, fundraising activities, or special events as directed by the supervisor. Responds to inquiries and complaints in a timely manner. Promotes our One Y philosophy by completing other duties as assigned. We Take Care of Our People We're passionate about fostering health and wellness for all, and we have a comprehensive benefits package that has been thoughtfully designed to prioritize your well-being. Health Insurance: We provide comprehensive health coverage, including medical, dental, and vision plans, to ensure the well-being of our employees. Retirement Savings Plan: We offer a 12% employer-funded retirement plan upon meeting eligibility, empowering employees to plan for their future. Paid Time Off: Work-life integration is important to us, which is why we provide up to 48 days of paid time off over vacation, holidays, and sick leave. Additional Perks: Employee household membership to facilities operated by the YMCA of Northwest North Carolina and discounts on programs throughout the association. Qualifications Bachelor’s degree from four-year college or university; or three years related experience and/or training; or equivalent combination of education and experience. Three or more years of sales, service marketing, business-to-business, or program management experience, in or outside of the YMCA. Experience in the Y is a plus. Ability to lead by influence is required. Supervisory experience is a plus. YMCA Team Leader or Multi-Team/ Branch Leader certification preferred. Strong communication and relationship-building skills. Teachable and proactively gains business acumen and expertise in area of focus. Quick learner and flexible in the execution of business process and tactics. High levels of stamina, motivation, and self-direction despite potentially long work days/weeks. Dependable emotional maturity and intelligence is required. Energetic, devoted, mission driven, team oriented individual. Strong interpersonal, organization and communication skills. Exemplifies a proactive, hands-on approach, as well as a professional work ethic. Ability to gather support from a wide array of staff to effectively execute on a common goal. Able to work well with others, lead, and follow in the continual improvements within both the Member Experience team and the Y itself. Ability to work a non-traditional schedule including nights and weekends. Bilingual (English/Spanish) is a plus. Ability to effectively relate to and communicate with diverse groups of people from all social and economic segments of the community. Must be able to utilize technology including the MS Office suite and basic computing, to more advanced applications such as web-based applications and customer relationship management software. Physical Demands Sufficient strength, agility, and mobility to perform all above functions and those listed below: Sitting and/or standing for long periods of time. Regular car travel to and from branches, Association Office, meetings, and events. Acceptance, storage, and dispensing of printed and/or promotional materials, may exceed 20lbs. Set up, work, and breakdown of onsite events such as membership drives, health fairs, trade shows, etc. Items such as tables, displays, printed materials, or rolling cases may exceed 20lbs.

Responsibilities

The Director of Member Experience is responsible for providing exceptional service to YMCA members and driving growth in membership revenue. They will lead the Member Experience department, ensuring high performance and collaboration across the organization.

Member Experience Director at YMCA of Northwest North Carolina

Winston-Salem, North Carolina, United States - Full Time

Experience Required
Minimum 2 year(s)

Segretario/a e Attività di Front Office at F.F. Group

Genoa, Liguria, Italy - Full Time

Skills Needed
Pc Proficiency, Organizational Skills, Public Interaction, Attention To Detail

Specialization
Candidates should have good PC skills, excellent organizational abilities, and a propensity for public interaction. Precision and attention to detail are also essential for this role.

Impiegato/a Supporto Logistico – Spedizioni Italia/Estero at F.F. Group

Loreto, Marche, Italy - Full Time

Skills Needed
Data Entry, Document Management, Order Processing, Customer Orientation, Teamwork, Pc Proficiency, Office Suite Skills, Organizational Skills, Attention To Detail, Interpersonal Skills

Impiegato/a Spedizioniere – Ufficio Logistico at F.F. Group

Trecate, Piedmont, Italy - Full Time

Skills Needed
Dynamic, Flexible, Teamwork, Attention To Detail, Logistics Management, Shipping Coordination, Inventory Management

Specialization
Candidates should be dynamic, flexible, and able to adapt to intense work rhythms. No prior experience is required as initial training will be provided.

Impiegato/a Segreteria Generale at F.F. Group

Corato, Apulia, Italy - Full Time

Skills Needed
Office Suite Knowledge, Proactivity, Flexibility, Teamwork

Impiegato/a Risorse Umane e Amministrazione del Personale at F.F. Group

Borgomanero, Piedmont, Italy - Full Time

Skills Needed
Attention To Detail, Accuracy, Multitasking, Adaptability, Positive Interaction

Impiegato/a Logistica e Archiviazione Documenti at F.F. Group

Viterbo, Lazio, Italy - Full Time

Skills Needed
Logistics Management, Documentation, Problem Solving, Planning, Organization, Communication, Office Suite, Inventory Management, Transport Regulations, Customs Regulations

Impiegato/a Front Office – Ufficio Operativo at F.F. Group

Mascalucia, Sicily, Italy - Full Time

Skills Needed
Relational Skills, Team Collaboration, Data Entry, Call Management, Email Management, Appointment Scheduling

Impiegato/a Data Entry e Supporto Amministrativo at F.F. Group

Asti, Piedmont, Italy - Full Time

Skills Needed
Data Entry, Organizational Skills, Office Suite

Specialization
Candidates must have a high school diploma, strong organizational skills, and excellent knowledge of the Office suite.

Impiegato/a Commerciale e Supporto Amministrativo at F.F. Group

Ancona, Marche, Italy - Full Time

Skills Needed
Communication, Customer Relations, Sales Support, Office Software, Precision, Result Orientation, Autonomy, Flexibility, Proactivity

Specialization
Candidates should have a degree or diploma in economic, technical, or humanities subjects. Good knowledge of Office software and strong communication skills are essential.

Impiegato/a Commerciale e Coordinamento Clienti at F.F. Group

Fidenza, Emilia-Romagna, Italy - Full Time

Skills Needed
Sales, Communication, Relationship Management, Determination, Flexibility

Specialization
The ideal candidate should have previous experience in a similar role. They must possess strong sales orientation, communication skills, and flexibility.

Experience Required
Minimum 2 year(s)

Impiegato/a Back Office e Coordinamento Ordini at F.F. Group

Soliera, Emilia-Romagna, Italy - Full Time

Skills Needed
Customer Relationship Management, Order Management, Quotation Preparation, Inventory Verification, English Language, Commercial Attitude

Specialization
Candidates should have a good command of the English language and a commercial attitude. A high school diploma is required, but prior experience in the role is not necessary.

Impiegato/a Amministrativo/a e Gestione Documenti at F.F. Group

Salsomaggiore Terme, Emilia-Romagna, Italy - Full Time

Skills Needed
Teamwork, Time Management, Office Suite Proficiency, Communication Skills

Store Associate - Tullahoma at CHATTANOOGA GOODWILL INDUSTRIES INC

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Store Associate - Battlefield Parkway at CHATTANOOGA GOODWILL INDUSTRIES INC

Fort Oglethorpe, Georgia, United States - Full Time

Skills Needed
Customer Service, Teamwork, Communication, Attention To Detail, Dependability, Confidentiality, Safety Practices, Problem Solving

Kids Zone Coordinator at YMCA of Northwest North Carolina

Winston-Salem, North Carolina, United States - Full Time

Experience Required
Minimum 2 year(s)

Addetto/a Verifica Componenti at F.F. Group

Viterbo, Lazio, Italy - Full Time

Skills Needed
Management Skills, Proactive Attitude, Attention To Detail

Specialization
Candidates should possess management capabilities and a proactive attitude. Precision and attention to detail are also essential for this role.

Addetto/a Segreteria – Gestione Centralino at F.F. Group

Seriate, Lombardy, Italy - Full Time

Skills Needed
Communication Skills, Pc Proficiency, Customer Support, Document Management, Shipping Coordination

Addetto/a Registrazione Fatture e Prima Nota at F.F. Group

Ferrara, Emilia-Romagna, Italy - Full Time

Skills Needed
Gestione Rendicontazione, Gestione Delle Bolle, Gestione Delle Fatture, Contabilità Generale, Gestione Delle Priorità, Capacità Di Lavorare In Autonomia

Specialization
A high school diploma is required for this position. The candidate should have the ability to manage priorities and work independently.

Addetto/a Reception at F.F. Group

Vicenza, Veneto, Italy - Full Time

Skills Needed
Client Orientation, Communication, General Administration, Reception Management, Appointment Scheduling, Phone Handling, Customer Service, Computer Skills

Specialization
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