Truly Dental has an excellent opportunity for an experienced Call Centre Agent to join our growing team in our patient centric call Centre in Dublin 2!

• Manages multiple inbound telephone calls from patients, makes appointments, and answers general questions and inquiries.
• Use computer systems to refer to existing patient information or set up new patients in the booking software.
• Ensuring all relevant data is captured initially on each call for booking and to ensure a patient is called back should the line drop
• Receives updates from practice managers on new campaigns and improving capturing data for example ‘How did you hear about us?’ when marketing campaigns are run
• Managing various lists of outbound calls to reactivate.
• Ensuring all appointments are phoned and confirmed in line with Clinicalls protocols.
• Ensuring no gaps are in the schedule and calling patients to offer an earlier appointment to ensure the diary is continuously at full capacity.
• Report on all no shows and cancellations daily by email to the operations manager
• Follow up with patients when they are a no show for an appointment and may make calls to patients asking if they were satisfied with the service they received.
• Maintains general filing system and files appropriate correspondence electronically or manually
• Work toward maintaining a high attendance conversion rate within the clinics
• Ensure deposits are paid for all appointments in the schedule on booking
• Secures patient information and maintain patient confidence by completing and safeguarding medical records, completing diagnostic and procedure coding where required, and keeping patient information confidential
• Performs other general administrative tasks as directed by the Operations manager