WHAT EXPERIENCE, KNOWLEDGE AND QUALIFICATIONS WILL YOU NEED?

· Experience with stakeholder relationship management both internally and externally.
· Solid understanding of reporting and data analysis.
· Highly motivated, with a pro-active approach to workload.
· Ability to onboard new clients and products.

Experience:

• Account Management : 2 years (required)
• B2B: 2 years (required

WHAT DOES YOUR ROLE INVOLVE?

An account manager plays a pivotal role in building success in the Commercial team through collaborative efforts and strategic initiatives. As a dedicated team player, their primary responsibility revolves around supporting the Head of Commercial, ensuring seamless coordination and execution of internal and client objectives. Key to their role is the creation of robust partnerships, both internally and externally, nurturing relationships with key stakeholders. Moreover, they are instrumental in driving Gross Profit within their designated areas, employing business acumen and market insights to capitalize on opportunities and maximise revenue streams.
By championing knowledge and remaining vigilant in monitoring market dynamics, account managers play a pivotal role in guiding business strategies, fostering innovation, and maintaining a competitive edge within their areas.

WHAT ARE YOUR MAIN RESPONSIBILITIES?

Performance analysis and management – suggesting ideas on how to drive revenue growth
- Supporting with quarterly planning
- Trading feedback
- Proposing new ideas on growth
- Call centre feedback / trading insight
- Quarterly planning with marketing
- Complaints
- Error reporting
- Incentives (including analysis of performance)
- Login management/system access/Actor roles
- Team of the week
- Reporting/Data requests/data analysis
- Performance feedback
- Day to day management / comms
- Offers updates
- Online & offline.
- Content & design management.
- Communicating with providers effectively on updates.
- Audits of websites
- Internal reporting on leavers.
- reporting on leavers.
- Setting up new users on internal systems

WHAT PERSONAL SKILLS ARE NEEDED FOR THE ROLE?

· Forward thinking, bringing new ideas to drive revenue growth.
· Ability to build relationships with clients, Offshore Call Centres and colleagues at all levels.
· Reliable, work with discretion, being diplomatic and always demonstrate integrity.
· The ability to adapt to change.
· A team player, approachable, trustworthy, and motivated.
· Excellent communication skills.
Job Types: Full-time, Permanent
Pay: £35,000.00 per year

Additional pay:

• Bonus scheme
• Quarterly bonus

Benefits:

• Bereavement leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private medical insurance
• Sick pay
• Store discount
• Work from home

Schedule:

• Monday to Friday

Experience:

• Account Management : 2 years (required)
• B2B: 2 years (required)

Location:

• Penton Mewsey SP10 4DU (required)

Work Location: Hybrid remote in Penton Mewsey SP10 4DU
Reference ID: ACM