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Senior Advisor, HR Knowledge Management & Operational Excellence at The Salvation Army
Toronto, ON, Canada - Full Time
Skills Needed
Six Sigma, Communication Skills, Service Delivery, Knowledge Management, Performance Metrics, Confidentiality
Specialization
Human resources or related field
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Kettle Coordinator at The Salvation Army
Wetaskiwin, AB, Canada - Full Time
Skills Needed
Regulations, Customer Service, Interpersonal Skills, Completion, Customer Service Skills
Qualification
Diploma
Experience Required
Minimum 1 year(s)
Care Service Employee - Casual at The Salvation Army
Bass Hill, New South Wales, Australia - Full Time
Skills Needed
Good Communication Skills
Specialization
Aged care and current first aid certificate
Qualification
Trade Certificate
Crisis Accommodation Support Worker at The Salvation Army
Fitzroy North, Victoria, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Christmas Kettle Coordinator at The Salvation Army
Nelson, BC, Canada - Full Time
Skills Needed
Office Equipment, Analytical Skills, Word Processing, Regulations, Customer Service, Background Checks, Interpersonal Skills, Completion, Excel, Customer Service Skills, Coaching, Conflict Resolution, Communication Skills, Office Administration
Qualification
Diploma
Experience Required
Minimum 1 year(s)
Sales Assistant at The Salvation Army
Swan Hill, Victoria, Australia - Full Time
Skills Needed
Customer Service, Retail Experience, Team Collaboration, Communication Skills, Time Management, Visual Merchandising, Cash Handling, Problem Solving
Specialization
Relevant retail industry and/or customer service experience is required. Strong presentation and communication skills, along with the ability to prioritize tasks, are essential.
Quality Advisor - Residential Aged Care at The Salvation Army
Redfern, New South Wales, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Union DRC Associate at The Salvation Army
Oakville, ON, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Diploma
Housing Support Worker at The Salvation Army
Halifax, NS, Canada - Full Time
Skills Needed
Excel, Microsoft Word, Outlook, Membership, Program Development, Money Management, Risk, Case Management, Crisis Intervention, Powerpoint, Non Violent Crisis Intervention
Qualification
Diploma
Front Desk Lead at The Salvation Army
Saskatoon, SK, Canada - Full Time
Skills Needed
Therapeutic Crisis Intervention, Confidentiality, Completion, Coaching, Organizational Effectiveness, Microsoft Office, Accountability, Constructive Feedback, Service Work, Communication Skills, Professional Manner, Internet, Conflict Resolution, Analytical Skills
Qualification
Diploma
Experience Required
Minimum 1 year(s)
Program Support Worker/Kettle Coordinator at The Salvation Army
Vancouver, BC, Canada - Full Time
Skills Needed
Crisis Intervention Training, Communication Skills, Safety Regulations, Completion, Confidentiality
Specialization
Completion of a high school diploma plus a formal certificate program or specialized courses of
Qualification
Diploma
Experience Required
Minimum 2 year(s)
Facility and Administration Team Leader at The Salvation Army
Eagle Heights, Queensland, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Respite Support Staff at The Salvation Army
London, ON, Canada - Full Time
Skills Needed
Intellectual Disabilities, Confidentiality, Email, Communication Skills, Interpersonal Skills, Children, Developmental Disabilities, Internet, Analytical Skills, Excel, Powerpoint
Specialization
The area of developmental disabilities
Qualification
Diploma
Support Worker at The Salvation Army
Fort McMurray, AB, Canada - Full Time
Skills Needed
Professional Ethics, Interpersonal Skills, Regulations, Confidentiality, Completion, Communication Skills
Qualification
Diploma
Residential Program Manager at The Salvation Army
Windsor, ON, Canada - Full Time
Skills Needed
Professional Ethics, Confidentiality, Leadership, Mental Health, Analytical Skills, Organizational Effectiveness, Conflict Resolution, Cpic, Communication Skills, Coaching, Completion
Qualification
Graduate
Resident Attendant at The Salvation Army
Riverview, NB, Canada - Full Time
Skills Needed
English, Interpersonal Skills
Specialization
Personal support worker or health care aid courses or equivalency
Qualification
Diploma
Day Service Facilitator at The Salvation Army
Winnipeg, MB, Canada - Full Time
Skills Needed
Writing, Interpersonal Skills, English, Maintenance, Body Language, Light Housekeeping, Computer Skills, Record Keeping, Observation
Qualification
Diploma
Shelter Support Worker at The Salvation Army
London, ON, Canada - Full Time
Skills Needed
Analytical Skills, Non Violent Crisis Intervention, Sensitivity, Health, Email, Service Providers, Communication Skills, Interpersonal Skills, Mental Health, Completion, Cpic
Qualification
Diploma
Volunteer Retail Assistant - Subiaco Salvos Stores (WA) at The Salvation Army
, Western Australia, Australia - Full Time
Skills Needed
Friendly, Approachable, Positive Attitude, Teamwork, Integrity, Honesty, Customer Service, Communication, Organizational Skills, Attention To Detail, Waste Management, Health And Safety, Visual Merchandising, Problem Solving, Adaptability, Collaboration
Specialization
Candidates should be friendly, approachable, and possess a positive attitude. They must demonstrate integrity and a willingness to align with The Salvation Army's mission and values.
Communications Specialist at The Salvation Army
Toronto, ON, Canada - Full Time
Skills Needed
Microsoft Office, Engaging Content, Wordpress, Communications, Journalism, Seo, Social Media
Specialization
Journalism communications marketing or other related discipline
Qualification
Graduate
Senior Advisor, HR Knowledge Management & Operational Excellence at The Salvation Army
Toronto, ON, Canada -
Full Time


Start Date

Immediate

Expiry Date

30 Nov, 25

Salary

59571.23

Posted On

31 Aug, 25

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Six Sigma, Communication Skills, Service Delivery, Knowledge Management, Performance Metrics, Confidentiality

Industry

Human Resources/HR

Description

Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
The Senior Advisor, HR Knowledge Management & Operational Excellence is responsible for driving strategic HR knowledge initiatives, operational performance metrics, and continuous process improvement. This role supports the development and maintenance of HR knowledge content, optimizes service delivery, and enhances onboarding and control processes within the HR Service Centre.

Key Accountabilities:

  • HR Knowledge Management: Lead the creation, review, and publishing of HR knowledge articles in collaboration with HR Centres of Expertise (CoEs).
  • Operational Excellence Strategy: Develop and implement performance metrics (KPIs, SLAs) and dashboards to monitor and improve HR service delivery.
  • Process Optimization: Identify and execute opportunities to streamline, standardize, and enhance HR processes.
  • Service Rationalization: Assess and consolidate existing services to improve efficiency and turnaround times.
  • Continuous Improvement: Conduct data analytics and quality management to support ongoing HR improvements.
  • HR Onboarding Support: Facilitate onboarding for new HR team members, including tools, technology, and ways of working.
  • Control & Approval Governance: Manage HR control processes and ensure proper delineation of duties.
  • Collaboration & Relationship Management: Maintain strong internal relationships with HR CoEs and the HR Service Centre.

Key Skills & Experience:

  • Bachelor’s degree in Human Resources or related field.
  • 3 to 5 years of relevant, deep HR experience.
  • Hands-on experience with Workday and ServiceNow HRSD (Human Resources Service Delivery) platforms.
  • Lean Six Sigma or equivalent process improvement training.
  • Strong knowledge management and HRIS capabilities.
  • Excellent written and verbal communication skills.
  • Analytical mindset with process improvement capabilities.
  • High level of confidentiality and integrity.
  • Experience in dashboarding and performance metrics.
  • Ability to work independently and collaboratively.
  • Understanding of The Salvation Army’s mission and values.

Compensation:
The target hiring range for this position is $59,571.23 to $74,464.04 with a maximum of $89,356.85.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email
Recruitment.Accommodations@salvationarmy.ca
if you have a need for any accommodation and we will be pleased to discuss this with you

Responsibilities

Please refer the Job description for details

Senior Advisor, HR Knowledge Management & Operational Excellence at The Salvation Army
Toronto, ON, Canada - Full Time
Skills Needed
Six Sigma, Communication Skills, Service Delivery, Knowledge Management, Performance Metrics, Confidentiality
Specialization
Human resources or related field
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Kettle Coordinator at The Salvation Army
Wetaskiwin, AB, Canada - Full Time
Skills Needed
Regulations, Customer Service, Interpersonal Skills, Completion, Customer Service Skills
Qualification
Diploma
Experience Required
Minimum 1 year(s)
Care Service Employee - Casual at The Salvation Army
Bass Hill, New South Wales, Australia - Full Time
Skills Needed
Good Communication Skills
Specialization
Aged care and current first aid certificate
Qualification
Trade Certificate
Crisis Accommodation Support Worker at The Salvation Army
Fitzroy North, Victoria, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Christmas Kettle Coordinator at The Salvation Army
Nelson, BC, Canada - Full Time
Skills Needed
Office Equipment, Analytical Skills, Word Processing, Regulations, Customer Service, Background Checks, Interpersonal Skills, Completion, Excel, Customer Service Skills, Coaching, Conflict Resolution, Communication Skills, Office Administration
Qualification
Diploma
Experience Required
Minimum 1 year(s)
Sales Assistant at The Salvation Army
Swan Hill, Victoria, Australia - Full Time
Skills Needed
Customer Service, Retail Experience, Team Collaboration, Communication Skills, Time Management, Visual Merchandising, Cash Handling, Problem Solving
Specialization
Relevant retail industry and/or customer service experience is required. Strong presentation and communication skills, along with the ability to prioritize tasks, are essential.
Quality Advisor - Residential Aged Care at The Salvation Army
Redfern, New South Wales, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Union DRC Associate at The Salvation Army
Oakville, ON, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Diploma
Housing Support Worker at The Salvation Army
Halifax, NS, Canada - Full Time
Skills Needed
Excel, Microsoft Word, Outlook, Membership, Program Development, Money Management, Risk, Case Management, Crisis Intervention, Powerpoint, Non Violent Crisis Intervention
Qualification
Diploma
Front Desk Lead at The Salvation Army
Saskatoon, SK, Canada - Full Time
Skills Needed
Therapeutic Crisis Intervention, Confidentiality, Completion, Coaching, Organizational Effectiveness, Microsoft Office, Accountability, Constructive Feedback, Service Work, Communication Skills, Professional Manner, Internet, Conflict Resolution, Analytical Skills
Qualification
Diploma
Experience Required
Minimum 1 year(s)
Program Support Worker/Kettle Coordinator at The Salvation Army
Vancouver, BC, Canada - Full Time
Skills Needed
Crisis Intervention Training, Communication Skills, Safety Regulations, Completion, Confidentiality
Specialization
Completion of a high school diploma plus a formal certificate program or specialized courses of
Qualification
Diploma
Experience Required
Minimum 2 year(s)
Facility and Administration Team Leader at The Salvation Army
Eagle Heights, Queensland, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Respite Support Staff at The Salvation Army
London, ON, Canada - Full Time
Skills Needed
Intellectual Disabilities, Confidentiality, Email, Communication Skills, Interpersonal Skills, Children, Developmental Disabilities, Internet, Analytical Skills, Excel, Powerpoint
Specialization
The area of developmental disabilities
Qualification
Diploma
Support Worker at The Salvation Army
Fort McMurray, AB, Canada - Full Time
Skills Needed
Professional Ethics, Interpersonal Skills, Regulations, Confidentiality, Completion, Communication Skills
Qualification
Diploma
Residential Program Manager at The Salvation Army
Windsor, ON, Canada - Full Time
Skills Needed
Professional Ethics, Confidentiality, Leadership, Mental Health, Analytical Skills, Organizational Effectiveness, Conflict Resolution, Cpic, Communication Skills, Coaching, Completion
Qualification
Graduate
Resident Attendant at The Salvation Army
Riverview, NB, Canada - Full Time
Skills Needed
English, Interpersonal Skills
Specialization
Personal support worker or health care aid courses or equivalency
Qualification
Diploma
Day Service Facilitator at The Salvation Army
Winnipeg, MB, Canada - Full Time
Skills Needed
Writing, Interpersonal Skills, English, Maintenance, Body Language, Light Housekeeping, Computer Skills, Record Keeping, Observation
Qualification
Diploma
Shelter Support Worker at The Salvation Army
London, ON, Canada - Full Time
Skills Needed
Analytical Skills, Non Violent Crisis Intervention, Sensitivity, Health, Email, Service Providers, Communication Skills, Interpersonal Skills, Mental Health, Completion, Cpic
Qualification
Diploma
Volunteer Retail Assistant - Subiaco Salvos Stores (WA) at The Salvation Army
, Western Australia, Australia - Full Time
Skills Needed
Friendly, Approachable, Positive Attitude, Teamwork, Integrity, Honesty, Customer Service, Communication, Organizational Skills, Attention To Detail, Waste Management, Health And Safety, Visual Merchandising, Problem Solving, Adaptability, Collaboration
Specialization
Candidates should be friendly, approachable, and possess a positive attitude. They must demonstrate integrity and a willingness to align with The Salvation Army's mission and values.
Communications Specialist at The Salvation Army
Toronto, ON, Canada - Full Time
Skills Needed
Microsoft Office, Engaging Content, Wordpress, Communications, Journalism, Seo, Social Media
Specialization
Journalism communications marketing or other related discipline
Qualification
Graduate
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